Livecareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

It is my focus to obtain a position within a professional, well respected organization by means of applying my work experience and education. It is my long term career goal to combine my current knowledge, abilities and skills with experience gained from this new position so that I can establish myself as a valuable asset to the organization, therefore, leading to a dedicated successful career.

Highlights
  • Hospitality services
  • Customer service standards
  • Customer service background
  • Hospitality service expertise
  • Excellent customer service skills
  • Service coordination
  • Customer Service and Communication Skills
  • Client Service
Experience
04/2007 to Present
Convention Service Manager First Hospitality Group Inc Toledo, OH,
  • Detail, manage conferences / meetings ranging from 5 - 3000 people (events such as Stockholders Meeting for Fortune 500 Company, Local/State/National Association Conferences, Corporate Groups, Fraternal Groups, etc. Many with revenues ranging from of $120,000.00 - $500,000.00)
  • Plan and conduct pre-convention meetings and work closely with operations to ensure successful events
  • Manage departments from guest services to operations and hotel staff servicing events acting as liaison between client and hotel departments
  • Maintain detailed, accurate account database
  • Cultivate valuable relationships with existing clients
  • Work closely with Director of Sales (DOS) and Director of Catering (DOC) to ensure hotel is on target with respect to revenue and occupancy goals
  • Maintained excellent attendance record, consistently arriving to work on time
  • Generated client retention by accurately organizing and executing group conferences and events
04/2006 to 04/2007
Catering Manager Ols Hotels & Resorts Saint Louis, MO,
  • Generated top line catering revenue by maximizing all revenue potential and up-selling additional events / amenities to build additional revenue
  • Proactively solicited new and existing client base for meetings / events with or without guestrooms to meet and exceed individual and team revenue goals in guestrooms, food and beverage
  • Negotiated contracts and banquet event orders
  • Identified and priced customer needs for event
  • Crated banquet event orders (BEO's) detailing times, menus and meeting specifics
  • Create Banquet Event Orders detailing times, menus, and meeting specifics
  • Communicated group details / changes to all hotel departments, coordinating customer's needs with other property events and activities and ensuring customer's expectations were meet
  • Participated in daily business review, training, networking, sales leads groups and additional sales related meetings as needed
09/2005 to 04/2006
Sales and Catering Assistant Holy Name Medical Center Englewood, NJ,
  • Maintained and facilitated daily reports detailing the logistics of upcoming events and conventions
  • Maintained revenue summary reports for past events and planned revenue for upcoming events
  • Maintained quality control and assurance when Banquet Event Orders are modified and ensured all supporting departments were aware of any/all changes
  • Qualified potential groups/events via telecom and electronic correspondence by gathering important information in regards to their needs and advancing that information to the subsequent sales/catering representative
  • Provided friendly, courteous service to create memorable moments for guests
  • Maintained flexible work schedule including evenings, weekends and on-call to meet event needs
  • Fostered enjoyable event atmosphere through friendly guest interactions
01/2005 to 09/2005
Administrative/Program Assistant Integrated Electrical Services, Inc. South Houston, TX,
  • Executed daily accounting procedures
  • Scheduled / contracted transportation logistics
  • Qualified potential customers via telecom and electronic correspondence
  • Gathered information and entered details into computer tracking spreadsheets, documents and databases
  • Managed both digital and physical filing systems and retrieved documents as required
  • Made copies, proofed documents and distributed mail to provide administrative support to staff
  • Worked alongside event team to secure useful coverage of program goals and daily operations
  • Coordinated daily tasks including recruitment, office upkeep and inventory maintenance
  • Transferred and directed phone calls, guests and mail to correct staff members
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations
  • Oversaw intern work including educating each staff member on program procedures and operational structures
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation
  • Maintained efficient and balanced calendar of current participant appointments, staff meetings and assessments
07/2004 to 01/2005
Sales Manager Residence Inn By Marriott Charleston Airport City, STATE,
  • Developed new accounts in the extended stay business segment
  • Nurtured connected relationships with existing client database to encourage brand commitment
  • Coordinated all details of bookings from initial contact through confirmed contract
  • Organized promotional events and interacted with community to increase sales volume
02/2002 to 07/2004
Sales and Catering Representative Embassy Suites Hotel Airport/Convention Center City, STATE,
  • Proactively solicited new and existing client base for local and group business to meet and / or exceed individual and team revenue goals in sleeping rooms, food and beverage
  • Negotiated booking terms from initial inquiry through confirmed contract
  • Participated in daily business review, training, networking, sales leads groups and additional sales related meetings as needed
  • Responsible for booking and re-booking group and catering business through building strong, professional customer relationships and providing consistent outstanding customer service
  • Maintained well-documented, accurate, organized and up-to-date file management
  • Developed customer profiles and maintained an effective trace system including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues
  • Developed strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction
  • Promptly followed-up on all customer needs and inquires
  • Maintained excellent attendance record, consistently arriving to work on time
02/2001 to 02/2002
Sales and Catering Assistant Embassy Suites Hotel Airport/Convention Center City, STATE,
  • Maintained and facilitated daily reports detailing the logistics of upcoming events and conventions Maintained revenue summary reports for past events and planned revenue for upcoming events Maintained quality control and assurance when Banquet Event Orders are modified and ensured all supporting departments were aware of any/all changes Qualified potential groups/events via telecom and electronic correspondence by gathering important information in regards to their needs and advancing that information to the subsequent sales/catering representative
  • Created catering menu based upon client specifications, event type, dietary needs and budget
  • Provided friendly, courteous service to create memorable moments for guests
  • Arranged linens and table settings according to seating plan and event theme
  • Maintained flexible work schedule including evenings, weekends and on-call to meet event needs
  • Fostered enjoyable event atmosphere through friendly guest interactions
02/2000 to 02/2001
Guest Service Representative / Lead Guest Service Representative Embassy Suites Hotel Airport/Convention Center City, STATE,
  • Facilitated guest check in and check out Handled guest reservations Managed Guest Accounting for Individual Reservations Participated in total hotel management through Manager on Duty Program
  • Supervised and trained front desk and reservations staff
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
  • Kept accounts in balance and ran daily reports to verify totals
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage
  • Planned coverage needs and organized services to support incoming special events
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Maintained transaction security by verifying payment cards against identification
  • Maintained financial accuracy by collecting deposits, fees and payments
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel
Education
Expected in
: 32 Credit Hours Earned
Trident Technical College - North Charleston, SC,
GPA:
Expected in 1999
Certificate, Hospitality Management:
Southeastern Academy of Travel and Tourism - Kissimmee, FL,
GPA:
Expected in 1998
High School Diploma:
Holly Roberts High School - Holly Hill, SC,
GPA:
Skills
Accounting, interpersonal, Conferences, contracts, client, clients, customer service, database, DOS, file management, logistics, Director, meetings, networking, quality control, selling, Sales, telecom, transportation

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Resume Overview

School Attended

  • Trident Technical College
  • Southeastern Academy of Travel and Tourism
  • Holly Roberts High School

Job Titles Held:

  • Convention Service Manager
  • Catering Manager
  • Sales and Catering Assistant
  • Administrative/Program Assistant
  • Sales Manager
  • Sales and Catering Representative
  • Sales and Catering Assistant
  • Guest Service Representative / Lead Guest Service Representative

Degrees

  • Certificate, Hospitality Management
  • High School Diploma

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