Hospitality Management Professional with extensive experience within the areas of sales, meeting, event and banquet management, as well as hotel and food & beverage operations.
Created Contract Template for Events and Meetings
Increased Function Room Rental by 12%
Created and executed new Corporate menus
Increased AV Rentals by 20%
Increased Client base by 16% and maintained current Client base to 80%
Mastered Booking and Executing Glatt Kosher Weddings and Events
Convention & Meetings Sales ManagerJun 2009 to Current The Wilshire Grand Hotel － West Orange, NJ
Solicitation and Sales of Corporate Meetings (2 - 525 attendees), Conventions (3,000+ attendees), Small Social (30 - 200 guests) and Non-Profit Social Events (30 - 420 guests) Plan Meetings, Menus, AV Equipment needs and outside Entertainment needs for clients. Sell small blocks of sleeping rooms (5-10 rooms) Manage meetings and events ranging from 2 to 525 guests (and larger for conventions) in 20,000 Square Feet of Meeting and Banquet Facilities. Scheduling, Supervising and Training of Houseman Staff. Forecast and produce Catering Revenue Reports, Quarterly and Yearly Sales Projections. Liquor and Banquet Management and Inventory Analysis Liaison for vendors.
Executive Meetings ManagerOct 2005 to Jun 2009 Holiday Inn Intercontinental Hotels Group － Hasbrouck Heights, NJ
Solicitation of Sales of Banquet and Meeting space and Catering services (corporate & social). Manage and service events ranging from 2 to 280 guests in 6,000 Square Feet of Meeting and Banquet Facilities. Scheduling of Banquet and Houseman Staff. Processing of Payroll for Banquet Staff. Liquor and Banquet Inventory Analysis. Creating and implementing new marketing and promotional sales tools. Development of the Catering and Restaurant department yearly marketing plan. Train staff for efficient, prompt, and customer-friendly service Management of on-site restaurant with up to 14 working employees per shift. Liaison for vendors.
Catering Coordinator/ Events SupervisorSep 2004 to Nov 2007 Windsor Gardens, Catering Facility － Lodi, NJ
Maintain new and existing contracts. Manage and service events for 60 to 320 people Create marketing databases and maintain past, current and potential clients. Development of purchasing software that allows meal and option selections. Ongoing development of a recipe database program that simplifies preparations. Responsible for marketing campaigns for events and to entice new Clients. Schedule client appointments. Supervise event set-up and clean-up.
Customer Care Relations/Forecast AnalystJan 2001 to Oct 2005 The Vitamin Shoppe － North Bergen, NJ
Maintained and resolved escalated customer service issues. Created resolutions for written correspondence for customer service and website issues. Trained new hires. Quality Assurance (Monitoring of inbound and outbound telephone calls). Scheduled up to 65 Call Center Representatives. Participated in and maintained special sales projects within the call center. Analyzed data and forecast call volume for the call center.
Group Sales AssistantJul 1994 to Jul 1998 BMI Broadcast Music Inc － New York, NY
Contract and Licensing of Radio, Television, Cable and Internet for music performance. Research Projects for new Radio and Television stations. Correspondence between licensees and Sales Executives regarding contractual issues. Liaison for vendors.
Certificate in Hospitality Management12/2004Bergen Community College of NJ － Paramus, NJ