Control Center Associate Resume Example Walmart Supercenter

CONTROL CENTER ASSOCIATE

Professional Summary

Well-qualified customer service proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Qualified sales associate with 24 years of experience in fast-paced customer service and call center environments supporting Retail company needs. Personable and professional under pressure.

Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Grasps company initiatives quickly as sales associate, achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties.

Skills

Bilingual customer service
Payment Processing
Store Operations
Stock management
Creative problem solving
Stocking and replenishing
Good listening skills
Multi-line phone talent
Strategic sales knowledge
Retail store support

Professional telephone demeanor
Complaint resolution
International sales support
Sales expertise
Problem-solving
Resolving Shipping and Delivery Problems
Customer Accounts Management
New Product Information
Customer Complaint Resolution
Empathetic and genuine

Work History

Control Center Associate04/2016 to 08/2018
Walmart Supercenter – Red Bluff, CA

Managed multi-line telephone system and greeted claimants during office visits.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Assessed urgency and priorities before accepting or declining appointments and meetings with CEO.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Worked with upper management to complete complex projects on tight budgets within specific timelines.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Increased customer service success rates by quickly resolving issues.
Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Maintained clean reception area to promote positive, professional environment for all stakeholders, including Job Titles and clients.

Sales Associate07/2014 to 09/2016
Walmart Supercenter – Red Bluff, California

Prepared merchandise for sales floor by pricing or tagging.
Educated customers on promotions to enhance sales.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Tracked stock using company inventory management software.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Maintained records related to sales, returns and inventory availability.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Maintained organized, presentable merchandise to drive continuous sales.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Completed orders through Type system and organized product deliveries to meet customer timetables.
Prepared cash deposits up to $Amount with zero discrepancies.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Engaged with customers to effectively build rapport and lasting relationships.
Maintained customer satisfaction while handling Type product returns quickly and professionally.
Processed product returns and assisted customers with other selections.
Solved customer challenges by offering relevant Type products and services.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Customer Service Associate09/2006 to 07/2011
Sunsweet Dryers – Orland, California

Managed customer relations and customer service through daily communication and interaction.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
Modified and refined offerings and operational practices to meet changing customer requirements.
Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
Worked with other customer support teams to develop consistent and equal high-quality levels of support.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Consistent execution of monthly sales goals and twice recognized as employee of month.
Provided primary customer support to internal and external customers in fast-paced environment.
Supported senior management in executive decision-making by drafting informative reports.
Issued receipts and processed refunds, credits, or exchanges.
Advocated for customers and reported on observed areas for product or service improvement.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
Developed and actualized customer service initiatives to decrease wait times.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Trained in loss prevention, visual merchandising and general sales skills.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Education

Bachelors: Business Administration05/2018Butte Community College- Oroville California

Certifications

Small business

Customer service

Loss prevention

Business administration

Resume Overview

Companies Worked For:

Walmart Supercenter
Sunsweet Dryers

School Attended

Butte Community College

Job Titles Held:

Control Center Associate
Sales Associate
Customer Service Associate

Degrees

Bachelors : Business Administration 05/2018

Control Center Associate Resume Example

Resume Score: 80%

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