To build upon 10 years experience in multiple fields ranging from sales to marketing to technical support.
Microsoft Certified Professional
10 years of experience in wired and wireless networking hardware and software setup
Social media savvy
Basic clerical knowledge
MS Office proficient
Dedicated team player
Typing speed 62
Reliable and dependable
Cheerful and energetic
Contractor/Driver07/2014 － 01/2015LyftModesto, CA
Coordinated pick up and drop off of passengers at desired locations.
Generated daily and weekly ride totals to match with company records for payment.
Designed personalized marketing material for social media and local events.
Thorough knowledge of local culture and streets to get passengers where the wanted to go.
Maintained Customer Satisfaction score of 4.83 out of 5 and an acceptance rating of over 97%.
Residential Sales Representative04/2014 － 08/2014ADTModesto, United States, CA
Agressively marketed and sold customized home security systems taylored to the customers needs and budget.
Generated daily and weekly call lists for telemarketing.
Managed sensitive customer information and legal contracts.
Familiar with all aspects of Salesforce.com.
Coordinated scheduling with installation team, and customers to find best time for all parties to be present.
Managed daily, weekly, and monthly vehicle mileage logs to submit for reimbursement.
Generated monthly expense reports to cover cost of marketing material, supplies, business meetings, and business memberships.
Contractor/Technician01/2008 － 04/2014Go2ITModesto, United States, CA
Installed and setup wireless POS scanners at all terminals inside Bestbuy's Tracy, CA location.
Installed and configured store POS computers, back office computers, and store server at Justice/Limited location in Manteca, CA.
Supervised replacement of all company desktops being upgraded from Windows XP to Windows 7 at DoubleTree hotel in Modesto, CA.
Configured network drives and printers on each desktop.
Installed company software per guidelines.
Found discrepancy between parts shipped and parts ordered and worked with hotel staff to find solution till additional parts could be delivered.
Retail Assistant Manager01/2014 － 03/2014The Wireless Stores IncMerced, United States, Ca
Supervised setup of new location.
Installed store wireless networks, POS terminals, and network printers at new location.
Managed wireless networks, and POS terminals, printers at 3 locations.
Reconciled daily sales totals with daily cash and credit card receipts.
Supervised staff of 6 across 3 locations, ensuring accuracy of pricing, functional display units, and product inventory.
Managed twice weekly bank deposits and twice weekly inventory ordering.
Coordinated inventrory transfers between locations I managed and others.
Product Pro10/2009 － 03/2013AT&T WirelessTracy, CA
Product Pro Serviced existing customer and developed new business including both personal and small to medium size busines sales.
Raised store Customer Experience scores by providing excelent service to my customers and by coaching my fellow coworkers on how to raise their own.
Consistantly kept Customer Experience scores well above store, district, and company averges.
Provided in store technical support to customers and store.
Diagnosed and repaired customer and display units in store or recommended units be sent for service or replacement.
Assisted in daily opening and closing procedures including cash counts, daily paperwork, and deposits.
Trained coworkers in new devices and services
Firedog01/2006 － 03/2009Circuit CityModesto, CA
Managed high volume PC diagnostic and repair station with responsibility for maintaining accurate records of repairs, consultations with walk in and phone clients, and assisting store sales in all departments.
Developed a schedule for in home services that minimizes overtime costs for the location and maximize productivity.
Managed maintenance and fuel logs for company delivery vehicle.
Performed twice daily counts of customer units in secure storage as well as tools and parts in vehicle for customer purchase.
Installed and repaired customer PCs, wired and wireless networks, televisions, various home theater components.
Managed store wireless networks to ensure security of devices connected to it.
Product Specialist11/2003 － 01/2006Circuit CityModesto, CA
Familiar with all aspects of digital photography and video recording.
Managed secure storage for high value cameras, camcorders, laptops, desktops, and related accessories.
Served as department lead in photography and computers.
Assisted in training of new employees and continued education of current employees on new devices and services.
2002High School Diploma:Thomas Downey - General EducationModesto, CA, United States
Emphasis in Math and Sciences
Attended both Advanced Placement and College Prep Calculus, Physics, and Chemistry classes.
Tutored fellow classmates while attended classes, as well as during my senior year i was the teacher's assistant for the College Prep Chemistry class.
Two time Golden State Exam Scholarship Academic Achievement Award
Desktop Software: Word, Excel, Outlook, Powerpoint, WIndows XP-8.1, Photoshop, Illustrator
Network Management: Install physical components and software setup, add and remove devices from network
Commercial Vehicles: Scheduling downtime for maintenance, completing fuel logs, tracking on board inventory