contractor benefits operations administrator resume example with 13 years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Human Resources Professional with with a strong emphasis in Human Resources, Benefits Administration, HRIS, Outsourcing utilizing Six Sigma Methodology,
  • Highly Organized
  • Very Detailed Oriented
  • Worked in Multiple Human Resources Domains
  • Experiened in large client volume

  • HRIS: PeopleSoft, Workday, Cognos, Total Benefits Administration (TBA), Seibel, Content Manager, Citrix/JAT, My Benefits Resources (MyBR), iSelect, Remedy
  • MS Office: Word, Excel, Microsoft Outlook
Fashion Institute of Technology New York, New York Expected in 2002 Bachelor of Science : Marketing - GPA :
Work History
Branford Public Schools - Contractor -Benefits Operations Administrator
Branford, CT, 11/2015 - Current
  • Working in Multiple HRIS Domains: (HR BPO) Human Resources Business Process Outsourcing WFA Fulfillment and (H&I) Health & Welfare Integration Domains for client Bank of America.
  • Provide ongoing electronic delivery in Records Domain to BOFA employees as well as third party for W2 reprints, Statement of Earnings, Verification of Employment Letters, Personnel files, Performance reviews, Subpoenas, etc via Seibel case management system and providing resolutions within service level agreements.
  • Ongoing Quality Review among team members onshore and offshore to ensure a seamless delivery without error to client employees, other Aon Hewitt domains, third parties, etc.
  • Resolve escalations or complex issues with strong emphasis on associated patterns, trends, defects and root cause analysis.
  • Review cases in Content Manager to create Service Requests and assign to different domain(s) for processing.
  • Working in Seibel Domains Health & Welfare to resolve Benefit Related Service Requests for Client, Bank of America employees (actives, leaves, retirees) by applying BOFA plans.
  • Analyzed Defects and provide resolution such as creating manual payroll reconciliations and/or direct bill payments (DBP) to resolve client employee paycheck deduction errors that are causing benefit coverage errors.
  • Running Peoplesoft Queries for payroll reconciliations, salary employment verifications, and quality control.
  • TBA administration to deliver seamless electronic resolutions such as running events: Qualified Status Changes, Reinstatements, Employee election changes, Retirement Modeling, Qualified Medical Child Support Orders, etc.
  • Review Benefit Wellness missed allocated Wellness credits by analyzing employee records in TBA and MyBR by troubleshooting with providers and providing resolutions to employees.
Virginia Farm Bureau - Contractor - Benefits Operations Administrator
Culpeper, VA, 08/2012 - Current
  • Administered Health and Welfare Benefits for client, Bank of America (BOFA) for Actives, Retirees, Leaves, Wellness, Cobra - total participant population, 350,000.
  • Responsible for researching complex participant benefit issues (medical, dental, life) and formulating resolutions via Siebel Case Management system by applying BOFA plan provisions while complying with Service Request due dates.
  • Resolved premium related issues for employees based on Performance Year Cash Compensation (PYCC) tool.
  • Manually perform benefit processes and complex calculations that are not automated, requiring plan knowledge, analysis, and interpretation.
  • Analyzing fact patterns via Total Benefits Administration System in conjunction with PeopleSoft and applying plan provisions and best practices, to provide resolutions.
  • Service Recovery and Defect Identification and Resolution.
  • Also conducted system edit clean up including researching and determining reasons for errors and resolving errors which may include working directly with client to obtain correct data/information.
  • Strong knowledge of Benefits Back Office Operations.
Ajilon Professional Staffing Ingersoll Rand - Contractor - Benefits Analyst
City, STATE, 09/2010 - 01/2012
  • Researched, analyzed and resolved complex/escalated, second tier, employee benefit issues for actives, retirees, leaves, Wellness, Cobra, via Case Management systems (Remedy, iSelect), and communicate resolutions to employees, retirees and HR Community.
  • Worked with vendors, i.e.
  • Blue Cross Blue Shield, Aetna, Gundersen Lutheran, BlueGrass Family Health, Caremark, VSP, MetLife , Triple S, Wageworks, Prudential Life Insurance and Towers Watson.
  • Point of Contact for Puerto Rico Thermo King and Hussman HR Managers, where English was a second language, to resolve benefit related issues and provide guidance for Union and Non- Union population.
  • Analyzed benefit payroll deduction issues for active employees as well as temporary layoffs in PeopleSoft and prepare payroll adjustments (manual calculations) for appropriate refunds or deductions.
  • Coordinated and researched Death Claims amounts to insurance companies for survivor benefits, Condolence letters, advised survivor on company's employee assistance program (EAP).
  • Created TRANE retiree records in PeopleSoft and update data changes for all employees in HRIS.
  • Worked with Benefit Consultants to perform application testing in iSelect Benefit system in preparation for Electronic Annual Enrollment for Actives, Retirees, Leaves, etc.
  • Manual updates in PeopleSoft, iSelect and vendor websites to provide conflict resolutions.
  • Analyzed vendor error/fall-out data reports ( average 600-800 employees per report) and provide solutions.
Ermenegildo Zegna Corporation Menswear Co - Human Resources Specialist
City, STATE, 08/2001 - 01/2003
  • Coordinated the recruitment process for exempt and nonexempt employees.
  • Provided on-boarding to include background checks, I9 verification, and orientation for new employees.
  • First point of contact for employee relations issues, provided counseling and interpretation of company policies.
  • Coordinated employee performance evaluations and merit increase process.
  • Wrote and evaluated job descriptions for exempt and nonexempt positions.
  • Administration of Medical , Dental, 401k, COBRA, FSA, Disability, FMLA, NJFLA and Workers' Compensation.
  • Assisted in designing and implementing new medical benefits plan and executed company's first open enrollment.
  • Coordinated company events, such as "Health Fair", "Take Your Children to Work Day," Holiday Party, "International Food Day" and, Luncheons.
Infocrossing, Incorporated - Benefits & HRIS Specialist
City, STATE, 01/2000 - 08/2001
  • Converted employee paper files into new HRIS HR Vantage system, created employee records, maintained all employee data changes to include, personal data, benefits, transfers, promotions, payroll changes, etc.
  • HRIS and Excel reporting.
  • New Hire/Benefits orientation.
  • Prepared offer letters, decline letters, stock options and severance agreements.
  • Coordinated travel arrangements for HR Department and candidates.
  • Place classified ads on internet and company intranet.
  • Administration of Medical , Dental, 401k, COBRA, FSA, Disability, FMLA, NJFLA and Workers' Compensation.
  • Coordinated Open Enrollment process.
  • Coordinated Health Fair, Take your Children to Work Day, Christmas Party, Luncheons, etc.

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Resume Overview

School Attended

  • Fashion Institute of Technology

Job Titles Held:

  • Contractor -Benefits Operations Administrator
  • Contractor - Benefits Operations Administrator
  • Contractor - Benefits Analyst
  • Human Resources Specialist
  • Benefits & HRIS Specialist


  • Bachelor of Science

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