Highly skilled in tracking details, communicating deadlines, and
following‐up with internal and external partners to ensure on‐time completion within budget. Ability
and interest in learning and incorporating new technology. Consistently receive positive feedback from managers, co‐workers and clients.
Contract RepresentativeCanon Solutions America － Burlington, NJ
Interface with leasing company and resolve issues
Process contract renewals
Enter Meter Reads
Review all paperwork and pricing
Enter contracts as needed
Process credits and re-bills
Handle all customer inquiries, including the most difficult
Analyze Contract terms and conditions
06/2014 to 10/2014
Customer ServiceVerizon － Mt. Laurel, NJ
Greeted customers entering the store to ascertain what each customer wanted or needed.
Provided an elevated customer experience to generate a loyal clientele.
Effectively communicated with and supported sales, marketing and operation teams on a daily basis.
04/2013 to 11/2013
Debit Card InvestigatorTD Bank － Mt. Laurel, NJ
Process a caseload of 40 - 50 customer claims daily Serves as a point of contact for employees and customers with general questions or concerns about investigations.
Assists customers who have disputes against merchant charges.
Conduct research and analysis on debit card transactions that have fraudulent claims.
Identify common points of compromise and attributes to determine future fraudulent transactions.
Input decision and case creation rules in VISA Risk Manager System.
Maintain customer confidentiality.
Draft and process letters for inquiry determinations.
10/2011 to 04/2013
Retail Service Support SpecialistTD Bank － Mt. Laurel, NJ
Research and resolve issues elevated by the client service department.
Manage wire transactions and problem resolution for US and Canadian accounts.
Interpret complex banking regulations, policies and procedures for branch office employees.
09/2006 to 10/2011
Fulfillment SpecialistTD Bank － Mt. Laurel, NJ
Provided operational support for the inbound call center.
Ensured all customer and merchant inquiries were processed efficiently.
Connected with customers to obtain any information necessary to complete their transactions.
08/2005 to 09/2006
Call Center RepresentativeTD Bank － Mt. Laurel, NJ
Assisted customers with account inquiries and other related issues.
Educated customers regarding new products and services.
Processed changes to customer accounts.
BBA: Business Management /Human ResourcesStrayer University － Cherry hill, NJ
Proficiency in excel, strong organizational and analytical skills, excellent
communication and proven customer service skills,