LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Highly skilled in tracking details, communicating deadlines, and following‐up with internal and external partners to ensure on‐time completion within budget. Ability and interest in learning and incorporating new technology. Consistently receive positive feedback from managers, co‐workers and clients.
Education
Strayer University Cherry hill, NJ Expected in 2018 BBA : Business Management /Human Resources - GPA :
Experience
Department Of Defense - Contract Representative
East Greenwich, RI, 2015 -
  • Interface with leasing company and resolve issues
  • Process contract renewals
  • Enter Meter Reads
  • Review all paperwork and pricing
  • Enter contracts as needed
  • Process credits and re-bills
  • Handle all customer inquiries, including the most difficult
  • Analyze Contract terms and conditions
Keystone Automotive Operations, Inc. - Customer Service
Sacramento, CA, 05/2014 - 09/2014
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Effectively communicated with and supported sales, marketing and operation teams on a daily basis.
Woodforest Bank - Debit Card Investigator
Fort Worth, TX, 04/2013 - 11/2013
  • Process a caseload of 40 - 50 customer claims daily Serves as a point of contact for employees and customers with general questions or concerns about investigations.
  • Assists customers who have disputes against merchant charges.
  • Conduct research and analysis on debit card transactions that have fraudulent claims.
  • Identify common points of compromise and attributes to determine future fraudulent transactions.
  • Input decision and case creation rules in VISA Risk Manager System.
  • Maintain customer confidentiality.
  • Draft and process letters for inquiry determinations.
Fellowship Technologies - Retail Service Support Specialist
Tulsa, OK, 10/2011 - 04/2013
  • Research and resolve issues elevated by the client service department.
  • Manage wire transactions and problem resolution for US and Canadian accounts.
  • Interpret complex banking regulations, policies and procedures for branch office employees.
Farmers - Fulfillment Specialist
Waterville, OH, 09/2006 - 10/2011
  • Provided operational support for the inbound call center.
  • Ensured all customer and merchant inquiries were processed efficiently.
  • Connected with customers to obtain any information necessary to complete their transactions.
TD Bank - Call Center Representative
City, STATE, 08/2005 - 09/2006
  • Assisted customers with account inquiries and other related issues.
  • Educated customers regarding new products and services.
  • Processed changes to customer accounts.
Skills
Proficiency in excel, strong organizational and analytical skills, excellent communication and proven customer service skills,

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Resume Overview

School Attended

  • Strayer University

Job Titles Held:

  • Contract Representative
  • Customer Service
  • Debit Card Investigator
  • Retail Service Support Specialist
  • Fulfillment Specialist
  • Call Center Representative

Degrees

  • BBA

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