Contract Project Manager for NCDOT DMV, Raleigh Resume Example
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CONTRACT PROJECT MANAGER FOR NCDOT DMV, RALEIGH
Executive Profile
Project/Program/Portfolio Management - Results-driven executive technical manager of multi-million dollar software and infrastructure engagements with on-time and on-budget record of accomplishment while maintaining quality for more than 15 years
Operations - Develop and manage corporate and divisional budgets, organizational start-ups, customer contracts, personnel strategies, and cash flow
Business Innovation - Create unconventional solutions to grow businesses quickly to engage markets specific to industry focus (secure data capture and transfer from a salesperson-driven tablet portal to local dealers and ADT corporate office to prevent re-work and data errors).
Lead Generation - Hands-on organizational leader responsible for applying technology to achieve business objectives for companies such as Blue Cross Blue Shield of North Carolina, Ultimus (18 locations world-wide, Tyco/ADT, Interface Technologies and more).
Evangelist - Advocate for powerful ideas that are efficiency-focused with tenacious and fearless delivery to C-suite executives.
Skill Highlights
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Core Accomplishments
Project Management
- Delivered a real-time insurance opt-out application with 60 days for the UNC consortium of schools that made it possible for BCBSNC to add more than 45,000 student members within four months
- Created a Web Cloud-based "Find a Doctor" application for BCBSNC that leveraged a third-party, IMS Health, that connected with another third-party, Zagat, to allow members to rate doctors as well as compare prices for services and procedures
- Installed a Web Content Management System that came in a month ahead of schedule and 10% under budget
Mergers and Acquisitions
- Upon purchasing a small service firm, installed an entire customer service department dedicated to Students at the UNC consortium of schools in less than thirty days to win an RFP to create what is now the Student Blue Program
Negotiation
- Landed a $1.8Mcontract with Charles Schwabfor Interface Technologies
Lead Generation
- Built an automated system to drive leads to the Ultimus Web site resulting in growing the company from $1.2M to $28M in sales within six years
Professional Experience
Contract Project Manager for NCDOT DMV, RaleighJan 2015 to Current
Publicis Groupe － Charlotte , NC
Publicis Groupe － Charlotte , NC
- Under budget for a $3M Service Oriented Architecture Center of Excellence that is engaging six Discipline, including Business Process Management, Business Rules Management (InRule), Customer Relationship Management (MS-Dynamics), Data and Content Management, Identity and Access Management (Optimal), and Services (BizTalk)
Managing Director Principal/PresidentJul 2013 to Jan 2015
Cross Country Healthcare － Costa Mesa , CA
Cross Country Healthcare － Costa Mesa , CA
- Strategic Adaptive Business Process Management - Applied ideal technologies and managed projects to deliver secure Lean solutions that drove revenue and improve productivity by delivering on-going BPM software projects for continuous improvement with multiple database technologies
- Client retention consulting - Established software applications and managed programs that drove future business through client engagement and road-map planning by leveraging secure open source HTML and responsive design environments
- Lead generation - Delivered campaigns that optimized lead production for client acquisition using development projects that automated client response and customer follow-up
- Partnership brokering - Identified and built symbiotic partnerships between businesses that resulted in mutual revenue growth and corporate expansion through contract negotiations as a Project Manager
- eCcommerce - Leveraged Magento and WordPress eCommerce as applications of choice to simplify online purchases through SSL and Verisign.
Senior Technical Project ManagerJan 2008 to Jul 2013
Blue Cross Blue Shield Of North Carolina BCBSNC － City , STATE
Blue Cross Blue Shield Of North Carolina BCBSNC － City , STATE
- Project Management - Delivered projects that impacted sales and marketing objectives for reach and membership while meeting all state and federal security requirements around personal health information stored in multiple databases (Medicare Advantage growth in NC exceeded the entire nation among all insurance providers)
- Student Blue Contract Delivery - Engaged Amazon Elastic Cloud Services to scale a database driven Website application hit by hundreds of thousands of users adding more than 45,000 new members to the BCBSNC portfolio of members in four months while leveraging secure FTP and MFT technologies for the University of NC student population for 16 universities state-wide while securely encrypting protected information
- Contract Negotiations - Third-party vendor negotiations delivered software in record time frames (Atlantic BT, Interwoven, Hill Chesson, Allscripts, IMS Health, Duke University, TeaLeaf, IBM, Fujitsu, and more)
- Evangelist for Efficiency - Established relationships with C-suite executives to present ideas on ways to Lean out processes that reduce waste by more than $20M over four years without adding additional resources leveraging a secure BPM Suite of solutions
- Vendor management - Established strong rapport with third-party vendors to deliver multiple complex projects for the Sales and Marketing department consistently delivering on-time and on-budget (typically +/- 3% variance depending on project)
- eCommerce - Initiated "Buy Online" customized Web solution to help potential members compare health insurance plans and link those plans with the Web-based "Find a Doctor" application to identify providers within the plans' network then allowed potential members to register and purchase a health plan through SSL and Verisign using a credit card or electronic funds transfer
- Database management - Created a Medicare solution to easily find providers and built a solution to identify data errors and incomplete information by extracting the data from disparate data stores and securely sending to a third-party for normalization (SQL, Oracle, DB2)
- Project Delivery - Took over $7.5M in projects in a single year trending Red and turned them around while coordinating efforts with multiple third-party vendors and internal resources to deliver on-time and on-budget (budget managed through Cognos)
- Mentoring - Volunteered as a mentor in the BCBSNC mentoring program; thereby establishing a strong change advocate for those with budding ideas
- Diversity Leader - Volunteered as a diversity leader with the EPO to coach team members through fundamental cultural and relationship situations resulting in a transparent environment with a sense of openness and freedom without repercussions
- BI and Analytics - Guided project fulfillment for TeaLeaf and Optimost analytics while masking personal health information leveraging secure search capabilities across multiple domains.
Senior Project Manager Contractor for BCBSNCJul 2007 to Jan 2008
TEKsystems － City , STATE
TEKsystems － City , STATE
- Managed the corporate Interwoven Web Content Management System (WCMS) development and delivery one month ahead of schedule and 3% under budget while maintaining required security around personal health information during data capture (three previous attempts by the company failed).
- Vendor management - Managed third-party vendor, Ironworks, to jump-start WCMS.
Marketing Communications/Development ManagerOct 1999 to Jun 2007
Ultimus, Inc － City , STATE
Ultimus, Inc － City , STATE
- Off-shore Development - Managed an off-shore development team of 20 in Pakistan to operationalize and integrate the Ultimus BPM Suite with a multi-language double byte capable secure Web Content Management system and CRM system with MS-Visual Studio development and leveraging SQL Server
- Analyst Relationships - Interfaced with analysts at Gartner, Forrester and many other research firms directly to promote product brand and positioning while articulating the detailed nuts and bolts of the Ultimus BPM Suite
- Ghost Writer - Authored numerous by-lined technical articles, press releases, Blogs and story pitches that translated complex technical information into language that business users could understand
- Marketing Campaigns - Created and managed technical implementation and execution of global marketing campaigns to drive traffic to generate tens of thousands of registrations on the corporate Website for 18 international offices leveraging the flagship corporate BPM Suite, a complex server array and an interactive customer-facing user interface
- eCommerce - Enabled potential customers to download a fully functional version of Ultimus Designer through SSL and Verisign and make a purchase at the end of the 30 day trial period using a credit card from any worldwide location
- Mentoring - Led training for marketing representatives in 18 international offices using Webex technology
- Annual Conferences - Planned and executed multiple iterations of annual multi-track Excellence in BPM Conferences with 200 attendees from 28 countries using software demonstrations across n-tiered platforms
- Operations and Budgeting - Responsible for a multi-million dollar marketing budget for software development branding, lead generation, and customer retention
- Public Relations - Engaged a 10-person public relations team in Boston, PAN Communications, to drive corporate brand and leverage interactive technologies to automatically distribute information.
Director of MarketingOct 1994 to Oct 1999
Interface Technologies, Inc － City , STATE
Interface Technologies, Inc － City , STATE
- Web Development - Responsible for the growth and development of Interface Technologies' secure Web presence that grew recognition and membership from zero to 18K in one year while managing a team of software developers
- Contract negotiations - Direct involvement in contract negotiations and on-going development resulting in a $1.8M deal with ITI's largest Fortune 500 client and repeat business with Charles Schwab & Co. to develop a secure portfolio management system for customers to be able to make trades securely over the Web
- Management Leadership - Led management team during transition from a training oriented company to a software services and product development company
- Branding - Created brand and image for Interface Technologies by leveraging local and national recognition programs
- Relationship Management - Built a foundation of relationships with local media and a number of the software industry's largest developer tool builders, key software development corporations, and Microsoft ATECs and Solution Providers to build credibility in the IT industry.
Education
Certified Advanced Project Management2013University of Colorado － City, State
Master of Divinity1986Southeastern Baptist Theological Seminary － City, State
Bachelor of Arts (BA)1983Clemson University － City, State
Professional Affiliations
Wake County, NC, Board of Education Advisory Council
AIDS Partnership of North Carolina
Board of Directors Tri-area Ministry Board of Directors Chairperson
Wake County, NC, Coordinator for Migrant Worker Ministries
ESL Lead Teacher for 16 years
Skills
Analyst, automate, Branding, budgeting, budget, BI, Business Process, C, coach, Cognos, Conferences, consulting, continuous improvement, Contract negotiations, credit, CRM, Client, databases, database, Database management, delivery, eCommerce, electronic funds transfer, FTP, functional, Ghost, global marketing, HTML, IBM, DB2, image, IMS, insurance, leadership, managing, marketing, mentor, Mentoring, negotiations, network, Oracle, developer, positioning, press releases, processes, product development, Project Management, Public relations, rapport, Relationship Management, research, Sales, software developers, software development, SQL, SQL Server, SSL, Strategic, user interface, Vendor management, Visual Studio, reduce waste, Web Development, Website, Web Content, WP, Author, writer, articles
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Resume Overview
School Attended
- University of Colorado
- Southeastern Baptist Theological Seminary
- Clemson University
Job Titles Held:
- Contract Project Manager for NCDOT DMV, Raleigh
- Managing Director Principal/President
- Senior Technical Project Manager
- Senior Project Manager Contractor for BCBSNC
- Marketing Communications/Development Manager
- Director of Marketing
Degrees
- Certified Advanced Project Management 2013
Master of Divinity 1986
Bachelor of Arts (BA) 1983
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