Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Hardworking Account Manager with 5 years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Skills
Impressive salesmanship with a high level of confidence and resilience
Commercial Awareness
Able to diffuse conflict to provide a positive outcome
Culturally competent
Positive attitude
Cooperates with and relates to all members of a team
Excellent communication skills
Well versed in offering anticipatory costumer service
3 years SAP experience
Adaptability to take on varying tasks
Building Customer Trust and Loyalty
Customer Retention Strategies
Microsoft Office Expertise
Quality Control
Attention to Detail
Incident Reporting
Computer Skills
Credit Card Payment Processing
Verbal and Written Communication
Creative Problem Solving
Multitasking and Prioritization
Data Entry and Maintenance
Experience
08/2022 to 09/2022
Contract Processor IIHoliday Inn Club Vacations – Branson, MO,
Process and complete all contracts of extended warranty by applying payment via Check, ACH, or Wire Transfers
Ensuring that all required documents are collected for the contract activation and transfer process
Accurate calculation and processing of all applied payment
Communicate with managers regarding financial impacts to contract activation
Input and process contract and check entry into internal software
Maintaining accurate Invoice schedules
Answer all inquiries for customer and dealers
Other duties as needed within the Admin Department
12/2021 to 05/2022
Customer Service RepresentativeWalman Optical Company – Evansville, IN,
Support Sales with overall sales strategy by partnering with the Sales Team on existing and new accounts
Responsible for all aspects of customer order management including quoting, entering, expediting, and modifying customer orders
Prioritize and respond to customer inquiries, needs, and complaints with sense of urgency
Resolve accounts receivable discrepancies and manage customer product returns
Sharing of any interaction and involvement with customer issues that might require Sales attention
Conduct conference calls/meetings with the Sales Team and management reviewing customer satisfaction, account performance levels, and leaner processing methods
Maintain level of product knowledge, order management systems including Oracle, AS400, Salesforce
03/2020 to 08/2021
Platinum Customer CareCim Group – Los Angeles, CA,
Deliver extraordinary service on inbound calls in a fast-paced, structured customer care environment by following our Customer First philosophy
Consult with card members to understand their needs and tailor unique solutions for each customer, reinforcing the benefits of card membership, providing relevant product offers that deepen customer engagement and result in measurable value for our card members
Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections and closing sales
Address general and account-specific customer inquiries; provide clear and concise information and updating customer account information, as needed
Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
Meet and exceed performance goals that include, but are not limited to, customer survey results, sales rates, quality goals, compliance regulations and productivity target
Handling customer complaints and providing resolutions to make customers feel heard.
01/2018 to 01/2020
Lead ConciergeInns Of Aurora – Ithaca, NY,
Provide information to guests about local dining and entertainment on and off-property
Book dinner reservations, transportation, yacht charters and other services
Ensure that any particular requests are met
Resolve any guest complaints or issues
Create long lasting memories
Organize special functions as directed
Manage expense report
Provide customized itineraries to guests
Create and modify concierge schedule
Build rapport with restaurants in the area
Audit Concierge on Forbes standards
Worked closely with guests such as celebrities or VIPs and always showed extreme professionalism and respect for personal privacy.
Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
01/2017 to 12/2017
Front Desk AttendantOne Island – City, STATE,
Check in residents and visitors
Allowing access to visitors on property by notifying residents
Remedying resident issues or concerns/ Conflict resolution
Greeting guests warmly as they enter the lobby
Ensuring proper identification is provided and procedures are followed
Create“pass-down notes” to keep coworkers informed
Complete incident reports when necessary
Education and Training
Expected in 05/2018
Associate of Arts Degree: BROWARD COLLEGE - DAVIE, FL GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
