Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Hardworking Account Manager with 5 years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.

  • Impressive salesmanship with a high level of confidence and resilience
  • Commercial Awareness
  • Able to diffuse conflict to provide a positive outcome
  • Culturally competent
  • Positive attitude
  • Cooperates with and relates to all members of a team
  • Excellent communication skills
  • Well versed in offering anticipatory costumer service
  • 3 years SAP experience
  • Adaptability to take on varying tasks
  • Building Customer Trust and Loyalty
  • Customer Retention Strategies
  • Microsoft Office Expertise
  • Quality Control
  • Attention to Detail
  • Incident Reporting
  • Computer Skills
  • Credit Card Payment Processing
  • Verbal and Written Communication
  • Creative Problem Solving
  • Multitasking and Prioritization
  • Data Entry and Maintenance
08/2022 to 09/2022
Contract Processor II Holiday Inn Club Vacations Branson, MO,
  • Process and complete all contracts of extended warranty by applying payment via Check, ACH, or Wire Transfers
  • Ensuring that all required documents are collected for the contract activation and transfer process
  • Accurate calculation and processing of all applied payment
  • Communicate with managers regarding financial impacts to contract activation
  • Input and process contract and check entry into internal software
  • Maintaining accurate Invoice schedules
  • Answer all inquiries for customer and dealers
  • Other duties as needed within the Admin Department
12/2021 to 05/2022
Customer Service Representative Walman Optical Company Evansville, IN,
  • Support Sales with overall sales strategy by partnering with the Sales Team on existing and new accounts
  • Responsible for all aspects of customer order management including quoting, entering, expediting, and modifying customer orders
  • Prioritize and respond to customer inquiries, needs, and complaints with sense of urgency
  • Resolve accounts receivable discrepancies and manage customer product returns
  • Sharing of any interaction and involvement with customer issues that might require Sales attention
  • Conduct conference calls/meetings with the Sales Team and management reviewing customer satisfaction, account performance levels, and leaner processing methods
  • Maintain level of product knowledge, order management systems including Oracle, AS400, Salesforce
03/2020 to 08/2021
Platinum Customer Care Cim Group Los Angeles, CA,
  • Deliver extraordinary service on inbound calls in a fast-paced, structured customer care environment by following our Customer First philosophy
  • Consult with card members to understand their needs and tailor unique solutions for each customer, reinforcing the benefits of card membership, providing relevant product offers that deepen customer engagement and result in measurable value for our card members
  • Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections and closing sales
  • Address general and account-specific customer inquiries; provide clear and concise information and updating customer account information, as needed
  • Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
  • Meet and exceed performance goals that include, but are not limited to, customer survey results, sales rates, quality goals, compliance regulations and productivity target
  • Handling customer complaints and providing resolutions to make customers feel heard.
01/2018 to 01/2020
Lead Concierge Inns Of Aurora Ithaca, NY,
  • Provide information to guests about local dining and entertainment on and off-property
  • Book dinner reservations, transportation, yacht charters and other services
  • Ensure that any particular requests are met
  • Resolve any guest complaints or issues
  • Create long lasting memories
  • Organize special functions as directed
  • Manage expense report
  • Provide customized itineraries to guests
  • Create and modify concierge schedule
  • Build rapport with restaurants in the area
  • Audit Concierge on Forbes standards
  • Worked closely with guests such as celebrities or VIPs and always showed extreme professionalism and respect for personal privacy.
  • Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
01/2017 to 12/2017
Front Desk Attendant One Island City, STATE,
  • Check in residents and visitors
  • Allowing access to visitors on property by notifying residents
  • Remedying resident issues or concerns/ Conflict resolution
  • Greeting guests warmly as they enter the lobby
  • Ensuring proper identification is provided and procedures are followed
  • Create“pass-down notes” to keep coworkers informed
  • Complete incident reports when necessary
Education and Training
Expected in 05/2018
Associate of Arts Degree:

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Job Titles Held:

  • Contract Processor II
  • Customer Service Representative
  • Platinum Customer Care
  • Lead Concierge
  • Front Desk Attendant


  • Associate of Arts Degree

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