Contract Manager Resume Example
10 years experience in managing a large team of analysts to perform executive level support to our customers. This includes receiving calls from customers, distributors, sales team, and various other department that we provide excellent call center service for research and correction of any issues. Very effective with Microsoft excel, word, power point, outlook, and internal programs such as JDE and SAP. Extensive manager and leader training skills established. Successful in coaching and mentoring while expansion of 2 large distribution companies in effect. Highly effective in creating a positive and productive work environment.
Business process improvement Cost-benefit analysis Forecasting and planning Advanced Excel modeling Functional requirements Portfolio management |
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- Very effective with managing a small team of 5-8 and to a large team of 15-16.
- Oversee the administrative and accounting functions of the contracts and customer eligibility processes for a portfolio of supplier partners.
- Created and organized and lead a rapid response team to quickly resolve large charge back discrepancies and identify necessary corrective measures while maximizing charge back income.
- Provide leadership to subordinates in accordance with the organization's policies and guidelines.
- Develop, implement, and maintain procedures related to contracts, charge back's, and customer eligibility administration to ensure the accurate recording of cost of sales and rebate receivable.
- Created a tracking database for process improvements through cross functional team management with divisional accounting team, supplier operations, and Sales & Marketing.
- Maintained successful team throughout multiple structure and management changes between merger of PSS and McKesson.
- Current team also handles multiple calls from sales reps, customers, distributors, internal department analysis. Taking calls day to day research, analyze, correct any issues or concerns.
- Myself and Team Leads handle creation of all SOP documentation to enforce structured, detailed, accurate training.
- Responsible for ensuring the contract team was up to speed on all training, process improvements, and leading team meetings.
- Provided sales support and data analysis to include monthly/daily reports and notifications to field.
- Key success: Work with contract team for prioritization, daily contract notifications, assisting Contract leader in delegating all work flow.
- Trained all new and existing employees and administered work assisted in the development and execution of recommendations in key metrics such as maintaining accuracy at 99% as well as successful load time goals.
- Directly responsible for all internally funded contracts including promotional contracts listed with Marketing to help meet customer's needs.
- Processed all charge back's from assigned suppliers on a monthly basis, while managing and resolving discrepancies to prevent future denials.
- Responsible for a portfolio of suppliers in collecting incoming payments for all suppliers.
- Responsible for testing, implementing and employee training for the conversion of multiple internal systems for our Contracts, Charge backs, Membership and Eligibility teams.
- Provided support to our sales team with any contract issues that arose. Maintained all contract expiration and end of the month processes and reporting.
- Worked with various levels of management for any task and process improvements.
- Provided services to all patients within ordering medical supplies such as inventory, product ordering, patient billing.
- Excellent communication skills with nursing staff, suppliers, and patients.
- Provided hands on care to patients within nursing facility.
- Worked with Nursing Staff, Administrators, and Coordinators to maintain patient privacy and care.
- Administered medication, wound care treatments, advised nursing staff of all existing and new needs.
Currently working to obtain Associates in Business Administration
- Business Fundamentals, Leadership, Customer Service, Excel, Business Management
- Numerous management programs, conferences, and seminars, shared services, strategic planning, organizational development, and change management. Time management, Situational leadership, Communicating for leadership success, Inside Out Coaching, The 4 Disciplines of Execution, Leading a Remote team, Crucial Conversations, Working Across Multi Generations.
Certificate of completion for Nursing Assistant
- Business Management
- Leadership Development
- Strategic Planning
- TIme Management
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Resume Overview
School Attended
- Kaplan
- UNF
- Surry Community College
Job Titles Held:
- Contract Manager
- Senior Contract Analyst
- Contract/Rebate Analyst
- Central Supply Coordinator
- Certified Nursing Assistant
Degrees
- Associate of Science : Business 2017
Business Fundamentals : Business 2012
Certified Nursing Assistant : Nursing 1998
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