SEARCH

CONTRACT MANAGER Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
CONTRACT MANAGER
Professional Summary
Multi-faceted professional with over 20 years of experience balancing multiple large-scale projects that deliver quality results in alignment with core business objectives and customer needs. Expert in gathering, analyzing and defining business and functional requirements; managing enterprise implementations of global managed networks; managing global metrics, and designing/re-engineering processes, workflows and solutions for customers, sales teams, and enablement. Proven ability to lead seamless implementations and deliver solutions improving revenues, workplace productivity, and overall customer satisfaction. Rapidly learn and master varied computer programs. Flexible and versatile - able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to thrive in deadline-driven environments.
Skills
  • AP
  • Auditing
  • Billing
  • Budgets
  • Business Analyst
  • CA
  • Consulting
  • Content creation
  • Client
  • Databases
  • Delivery
  • GPS
  • ISDN
  • LAN
  • MA
  • Managing
  • Meetings
  • MIS
  • Network management
  • Network
  • OIL
  • Policies
  • Processes
  • Project Lead
  • Quality
  • Sales
  • Software installation
  • Systems analysis and design
  • Technical support
  • WAN
Work History
10/2016 to 08/2019
CONTRACT MANAGERAAP3, INC, T INC – TAMPA, FLORIDA
  • Key Results: Creation, management, and distribution of complex custom contract requests via Sales and Design Center teams on behalf of the AT&T Partner Design Center & Custom Contract Solutions group.
  • Contracted services include: EPLS/WAN, ISDN-PRI, ASE, ASEoD, MIS/ADI, BVoIP, AVPN, ADE, ADEoD, OPT-E WAN, ANIRA, GigaMAN, IPFR.
  • Worked with partner organizations to enhance delivery and completion of high-volume Service and Work Order Requests, including executive and third party escalations and expedites.
  • Trained and managed Contract teams on custom contract processes, procedures, templates, and custom complex language, in addition to AT&T databases and systems, to include: ROME, ICB RL, MDS, MA/UA, DPPC, PCS, DocView, ASAP, SSDF, PricerD, GSSO, MARC.
  • Prepared and delivered accurate custom contract documents while adhering to AT&T internal policies and legalities, as well as satisfying varied customer specifications via content creation, while still protecting company contractual posture.
  • Adjusted procedures as needed to maximize department effectiveness.
  • Assessed areas of service concern and developed improvement plans.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from [Product or service], protecting company reputation and loyal client base.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Developed team communications and information for [Type] meetings.
  • Led [Type] team in delivery of [Type] project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables.
  • Drove [Type] and [Type] operational improvements that resulted in significant savings and improved profit margins.
09/2000 to 12/2015
SALES ASSURANCE MANAGERAT&T GLOBAL NETWORK SERVICES – TAMPA, FLORIDA
  • Key Results: Managed and coordinated time-sensitive delivery/deployment of global business projects, with budgets ranging from $10K to multimillion-dollar, and projects with sites in US, EMEA, AP, and CA/LA regions.
  • Facilitated pre-implementation quality reviews with customers, Sales, and Engineering teams to ensure accuracy in ordering and billing.
  • Interfaced with key customers to verify project requirements and assess changes to scope.
  • Scheduled and coordinated site installations, identifying critical deliverables and managing contingencies.
  • Collaborated with partner organization on Sales and OAM process innovations to improve customer experience and improve cycle times.
  • Enhanced department and organization reputation by accepting ownership for accomplishing new and varied requests; exploring opportunities to add value to job accomplishments.
  • Improved communication and understanding between end to end participating teams, managed expectations by serving as liaison to account team, enablement, customers, GAM organization, Bill Trigger team, BICI and other affected groups; prevented impact to delivery by coordinating and managing global data sharing meetings.
  • Process Subject Matter Expert for the development, management, and training of varied SCOE OAM processes across numerous product lines and services.
  • Utilized and proficient in various AT&T systems and tools related to job functions such as ROME, IGLOO, GIOM, GCSM, PCS, P8, DocViewer, GPS, Passport, Sales One, OIL, RDS, DART, Action 2.0, FFLOW, and SCOE.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from [Product or service], protecting company reputation and loyal client base.
  • Saved $[Amount] by researching and implementing [Type] cost-saving initiatives and creating fresh new approaches to long-standing problems.
  • Worked with [Job title] to resolve [Type] problems, improve operations and provide exceptional customer service.
  • Drove [Type] and [Type] operational improvements that resulted in significant savings and improved profit margins.
  • Led [Type] team in delivery of [Type] project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Developed team communications and information for [Type] meetings.
01/1997 to 01/2000
SENIOR SYSTEMS ANALYSTF1 CONSULTING SERVICES, INC – TAMPA, FLORIDA
  • Key Results: Project Lead for company's largest client, supporting and consulting 150 remote offices in the southeastern United States, as well as the corporate headquarters in Tampa, Florida.
  • Duties included technical support, systems analysis and design, and cost efficiency.
01/1996 to 01/1997
ACCOUNT MANAGERINFINITY COMMUNICATIONS – TAMPA, FLORIDA
  • Key Results: Maximized customer and client profitability through the use of network management, bill auditing, and single point of contact.
  • Technical account coordinator for Fortune 500 Company, responsible for LAN management and setup, software installation, and network protocol.
Education
1996
Bachelor of Arts: Communications
UNIVERSITY OF SOUTH FLORIDA - TAMPA, FLORIDA
Additional Information
  • Phi Delta Theta Social Chair (1991-1993) Intramural Sports Chair (1991-1994) Vice President of Member Recruitment (1991) Habitat For Humanity Awards & Training Six Sigma White and Yellow Belt Certified (2010) Top rated group performer multiple years (2009, 2010, 2012-2014) Adversity Quotient (2012) Social Media Certification (2013) Mobility Certification (2014) AT&T Service Excellence Award (2013)
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • AAP3, INC, T INC
  • AT&T GLOBAL NETWORK SERVICES
  • F1 CONSULTING SERVICES, INC
  • INFINITY COMMUNICATIONS

School Attended

  • UNIVERSITY OF SOUTH FLORIDA

Job Titles Held:

  • CONTRACT MANAGER
  • SALES ASSURANCE MANAGER
  • SENIOR SYSTEMS ANALYST
  • ACCOUNT MANAGER

Degrees

  • Bachelor of Arts : Communications

Similar Resumes

View All
Contract-Manager-resume-sample

Contract Manager

IQVIA Inc. (formerly Quintiles IMS Incorporated)

Hatboro, Pennsylvania