Multi-faceted professional with over 20 years of experience balancing multiple large-scale projects that deliver quality results in alignment with core business objectives and customer needs. Expert in gathering, analyzing and defining business and functional requirements; managing enterprise implementations of global managed networks; managing global metrics, and designing/re-engineering processes, workflows and solutions for customers, sales teams, and enablement. Proven ability to lead seamless implementations and deliver solutions improving revenues, workplace productivity, and overall customer satisfaction. Rapidly learn and master varied computer programs. Flexible and versatile - able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to thrive in deadline-driven environments.