Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Experienced and trusted Contract Professional offering extensive contract management, negotiation and compliance expertise. Known for strong leadership, creativity and superior customer focus. Highly skilled in identifying issues, allocating risk, resolving disputes and adhering to tight deadlines. Extensive experience in client relationship management with broad knowledge in areas of client service/training, market research, project management and process improvement within the Pharmaceutical, Life Sciences and Real Estate industries.
Professional Experience
11/2006 to Current Contract Manager Act I | Schofield Barracks, HI,
  • Serve as team lead for the contract relationship management of all US large pharma, clinical trial optimization services, financial community, and global services which has resulted in the finalization of deals and win-backs with some of the world's largest companies.
  • Create and successfully negotiate a high volume of Proposals, Master Service Agreements, Information Service Agreements, Statements of Work, Amendments as well as Technology, Third Party Access, Data Sharing, Co-Promote and SaaS Agreements.
  • Accomplish business goals by liaising daily and partnering with multiple departments, internal stakeholders and clients to bridge any gaps in communication and offer guidance and creative solutions. 
  • Possess a thorough understanding of AMA and HIPAA rules and ensure compliance when creating contracts that include the licensing of Physician level and Patient level data.   
  • Assist Legal in the assessment and integration of mixed contracting models and T&Cs from multiple acquisitions, while leading internal teams in the creation of all large consolidation agreements.
  • Senior Mentor for multiple contract professionals in the organization.

Select Contributions and Results:

Managed and expanded ARC site for Contracts Administration by creating self-service tools and resources which has improved internal customer experience and helped decrease the number of general questions received by 46%.

Led creation of department sponsored Contracts Clinics for internal training on company contract types, processes, procedures as well as Q&A sessions with representatives from Legal and Contracts. The Clinics fostered collaboration between departments and the proactive approach earned the highest survey rating for superior client focus. 
Three-time recipient of "IMS Excellence" Awards for significant contributions on the negotiation of large win-back contracts and for assisting in the design and implementation of a new "Global Pricing Tool" and "Global TPA Contracting" model. 
05/2004 to 11/2006 Global Market Research Analyst Danaher | Richmond, VA,
  • Client Service Representative for large pharma and served as team lead and dedicated global support analyst for Schering Plough, Abbott, Eli Lilly, Johnson & Johnson and Pfizer. 
  • Partnered with Account Managers to identify client business issues and utilized IMS' data, products and services to provide innovative solutions which often resulted in cross-selling success.
  • Created custom adhoc reports, market definitions and designed databases that later became part of client's standard monthly deliveries which increased revenue for the organization. 
  • Coordinated cost and created proposals with Account Teams for new projects and successfully identified areas for growth which resulted in new sales.   
  • Ensured that all aspects of each client's custom SLAs were met and consistently exceeded expectations. 
  • Consulted with clients and global data team on high priority data investigations and custom projects.

Select contributions and results:

One of the first Analysts to implement a new Global Service Pack pilot with an assigned client base which resulted in a 100% satisfaction rating and buy-in by all assigned clients. This result fostered strong client relationships and encouraged collaboration which helped grow the pilot into a new and profitable standard offering.
Two-time recipient of the "IMS Excellence" Award for outstanding client service, support, innovation and dedication.
10/2003 to 05/2004 Property Manager/Operations Manager NWJ Management Group | City, STATE,
  • Negotiated both residential and commercial lease and rental agreements. 
  • Prepared property budgets, assisted with monthly closings and financial reporting.
  • Assisted legal staff in the preparation and presentation of materials for rent control hearings, evictions and building permit applications.
  • Responsible for the hiring and supervision of staff, including maintenance, leasing, administrative support and interns.
  • Implemented and managed service request call center for properties within the Philadelphia portfolio.
  • Collaborated with multiple teams/departments on improvement projects related to building repair and upgrade, code issues, security and fire safety.

Select contributions and results:

Developed new strategies and incentives to increase rent collections, and decrease vacancies which improved overall tenant retention by 60%.
Created a new weekly/monthly property status report in MRI and Excel as well as a monthly executive summary which became the new model for the Philadelphia Portfolio.
Additional Experience
05/2001 to 09/2003 Assistant Property Manager/Operations Manager Research Park, Inc. - University City Science Center | Philadelphia, PA
02/2000 to 05/2001 Assistant Property Manager, Philadelphia Portfolio Altman Management Company | Fort Washington, PA
08/1998 to 02/2000 Senior Leasing Agent St. Ives Apartment Homes | Philadelphia, PA
Operating Systems/Software Applications
  • Operating Systems: Windows XP, Windows ME, Windows 2000
  • Software: MS Office, Visio, Workshare Professional,, Apttus/Apttus Author, CMSI, ARC
  • IQVIA Products: MIDAS, Partner, Global Dataview, Chemindex
  • Property Management/Accounting Software: AMSI, MRI, Tenant Pro.
Expected in 2000 Bachelor of Arts | Chestnut Hill College, Philadelphia, PA GPA:

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  • Bachelor of Arts

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