Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Detail-oriented Contract and compliance professional offering 20+ years of expertise in risk management, policy development and strategic planning. Advanced knowledge of regulatory compliance with proven track record of partnering with executives and business leaders to identify vulnerabilities and create corrective actions. Collaborative and team-oriented with excellent communication and interpersonal skills to foster strategic partnerships and promote company reputation.

  • Controls tests
  • Investigations skills
  • Federal and state regulations
  • Document review
  • Policy analysis
  • Industry trend assessments
  • Document reviews
  • Compliance documentation
  • Risk analysis
  • Audit Support
  • Internal Audits
  • Regulatory examinations
  • Vendor / Supplier Performance Management
  • Information gathering
  • Quality controls
  • Process Management
  • Conducting investigations
  • Multitasking abilities
  • Analytical skills
  • Planning and Coordination
  • Self-motivated professional
  • Collaboration
  • Teambuilding
  • Critical thinking
Work History
Contract Management and Compliance Supervisor, 09/2019 - Current
Lakeshore Recycling Systems Madison, WI,
  • Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
  • Wrote and presented reports outlining findings and recommendations from compliance audits.
  • Managed effective action plans to respond to audit discoveries and compliance violations.
  • Reviewed contracts for compliance and privacy-related issues.
  • Provided guidance, advice and training to improve business' understanding of related laws and regulatory requirements.
  • Gathered, organized and evaluated data to make accurate assessments of current operations.
  • Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
  • Monitored compliance with processes, policies, procedures and standards in regards to collection and management of annual contributions from shareholder companies.
  • Enhanced regulatory, strategic and operational performance to keep in alignment with deadlines.
  • Enhanced accountability and responsibility for compliance by efficiently allocating tasks such as assessments, mitigation, monitoring and auditing.
  • Counseled committees and department heads regarding compliance risks and standards.
  • Identified, researched and tracked legislative issues relevant to current public issues.
  • Offered strategic recommendations for updates to institutional programs and policies, factoring in current political climate and trends.
  • Reviewed legislative and regulatory documents, analyzed implications and shared findings with Job title.
  • Created comprehensive political, legislative and regulatory goals, strategies and plans.
Operations Supervisor, 01/2014 - 01/2019
Disc Village City, STATE,
  • Motivated and trained employees to maximize team productivity.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
  • Developed and deepened relationships with customers, vendors and internal stakeholders.
  • Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Monitored over 15 employees' day-to-day activities and made plans to rectify issues resulting in better employee performance, cost effective strategies and operating the program in compliance with state and federal regulations.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Created and implemented aggressive action plan to address pressing cost control needs.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.
  • Drafted articles, letters, reports and technical documents on policy and public affairs issues for publication.
  • Analyzed policy to review selected operations, programs and practices using data-driven approach to identify areas of concern and devise improvements.
  • Identified, researched and tracked legislative issues relevant to current public issues.
Vendor and Contract Manager , 06/2009 - 01/2014
Citizens Property Insurance Corporation City, STATE,
  • Managed, supervised and controlled execution of contracts ranging from $100,000.00 to over $3,000,000.00.
  • Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
  • Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
  • Interpreted contact terms and coordinated solutions to resolve disputes between clients and service providers.
  • Negotiated and administered leasing and service contracts for Type business.
  • Supported timely and complete billing by documenting milestones and submitting accurate invoicing paperwork.
  • Mitigated business risks by analyzing contracts' potential impacts and avoiding unfavorable terms.
  • Onboarded and trained new staff to keep team efficient and prepare team members to effectively handle demands of simultaneous and large-scale contracts.
  • Adjusted procedures as needed to maximize department effectiveness.
  • Assessed areas of service concern and developed improvement plans.
Bachelor Of Arts: Business Administration And Management, Expected in 05/2014
Saint Leo University - Saint Leo, FL
  • Florida Certified Contract Manager
  • Florida Certified Contract Negotiator

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Saint Leo University

Job Titles Held:

  • Contract Management and Compliance Supervisor
  • Operations Supervisor
  • Vendor and Contract Manager


  • Bachelor Of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: