(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Program implementation
  • Student oversight
  • Security protocols
  • Innovative lesson planning
  • Creative lesson plan development
  • Motivating students
  • Performance standards and analysis
  • Social and Emotional best practices
  • Employment plan development
  • Detail oriented
  • Teaching
  • Customer Service
  • Conflict resolution
  • Discipline strategies
  • Policy and procedure improvements
  • Interpersonal communications
  • Employee oversight
  • Partnership development
  • CPR/First-aid Instructor Certified
  • Organization and efficiency
  • Training program administration
  • Excellent classroom management
  • Budgeting
  • Public Health
  • Inbound and outbound calls
  • Client Engagement
  • Telephone etiquette
  • Problem resolution
  • MS Office
  • Participant screening
  • Recordkeeping
University of North Texas Denton, TX Expected in Bachelor of Science : Recreation and Program Management - GPA :
  • First aid and CPR certified
  • First aid and CPR Instructor certified
  • Concussion Training
  • Social and Emotional Learning
Work History
Bluegreen Resorts - Contract CPR Instructor
Tampa, FL, 12/2017 - Current
  • Strived to continuously update course strategies and content based on current trends and technological advancements in healthcare.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Maintained excellent attendance record, consistently arriving to work on time.
Marriott International - Recreation Supervisor
Lake Buena Vista, FL, 04/2016 - Current
  • Supervise, hire and schedule 18 part time OST employees during the school year and 30 seasonal employees during the summer.
  • Administer employee evaluations.
  • Ensure quality recreation programming in both summer camp and after school by successfully organizing field trips, scheduling contracted educational and athletic vendors and finding guest speakers to mentor the youth.
  • Marketed both after school and summer programs by orchestrating meetings with the Principal and Assistant Principal of DISD schools and appearing on WFAA to promote the essential benefits that are provided for the youth through the Community Development Block Grant and Send a Kid to Camp with City of Dallas Parks and Recreation.
  • Provide leadership and conflict resolution support to partnered Big Thought employees, and DISD principals, teachers, parents and counselors. Key liaison for the City of Dallas Youth Services Department in a 5 year Social and Emotional Learning partnership with Big Thoughts, DISD, DAS, and The Wallace Foundation. City of Dallas PKR is the first to implement SEL practices into their Recreation After School Program in 5 DISD schools.
  • Conduct training for 100 summer employees and 50 fall employees on policies and procedures, safety, administration, and successful recreation programming and implementation.
  • Instructed part-time and seasonal Youth Service Department, recreation center and, Big Thought employees in CPR/ First Aid. Responsible for purchasing equipment, supplies in compliance with Dallas PKR Standards.
  • Assist manager with the administration of recreation center budget of 223K. Duties include completing quarterly spending plans, monitoring part-time staff hours and completing program plan worksheets.
  • Complete and analyze program surveys quarterly to ensure customer satisfaction with current program offerings and overall program quality.
  • Train, recruit and supervise volunteers. Maintain records on volunteer hours and sign off when completed.
  • Established long lasting relationships with both staff members and students through effective management and communication.
  • Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
  • Implemented and supervised wide variety of fun and fitness-driven activities which could be enjoyed by children aged 6 to 14.
  • Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
  • Developed events and programs in consideration of needs, abilities and interests of participants.
  • Oversaw event calendar and planning for multiple site-area projects.
  • Explained principles, techniques and safety requirements of different activities to participants to prevent injury.
  • Attained facility targets, including revenue goals and member retention rates.
  • Remained cognizant of camper dietary restrictions and allergies, confirming proper snacks and meals were distributed to each camper.
  • Advertised for upcoming events to promote engagement and involvement.
  • Observed participants for signs of physical distress and rendered aid, including stopping activities and providing basic medical care.
  • Coordinated daily schedule of activities to assigned campers and managed transitions to ensure timely arrival.
  • Adjusted activity plans to better engage users of differing ability or interest levels.
  • Mediated conflicts between campers with Social and Emotional Learning .
Community Care, Inc. - Recreation Coordinator
Elkhorn, WI, 08/2013 - 03/2016
  • Planned and implement free and revenue generating recreational and leisure programs for youth, teens, adults and seniors.
  • Oversaw the planning and development of annual summer camp. Duties include supervision of 7 seasonal and part-time staff, training seasonal staff on policies and procedures, scheduling field trips, ordering equipment, auditing registration process, and interacting with parents daily.
  • Developed youth and adult sport leagues. Responsible for completing league schedules, requesting officials, purchasing equipment and awards and ensuring compliance with Dallas PKR Sports Standards.
  • Oversaw the development of marketing and advertising for all programs and events. This includes but is not limited to developing flyers and postcards, creating PSA’s for community papers, speaking at PISD and RISD community events Manage contract fee vendors. Duties include renewing contracts annually, submitting payment request forms, auditing classes, and recruiting new program vendors.
  • Conducted quarterly trainings for part-time and seasonal staff regarding PKR policies and procedures as well as RECTRAC techniques.
  • Completed RECTRAC processes such as daily financial transactions, manage auto debit payments, monitoring program refunds and creating activity codes for programs and events.
  • Partnered with local businesses and community organizations and secure monetary and in-kind donations to offset program and event costs. Examples of partnership organizations are Natures Grocers, Subway, KidoKinets, Lego,and Effort Athletics.
  • Assisted manager with the administration of recreation center budget of 223K. Duties include completing quarterly spending plans, monitoring part-time staff hours and completing program plan worksheets.
  • Conducted community special events that average between 200-300 participants such as Trunk or Treat, Community Egg Hunt, Free Zumba Classes, Yard Sales, Craft Fairs and Community Open House.
  • Served on Dallas PKR Committees such as Employee Advisory Council and . Elected as Chair of Communications and Marketing by EAC committee in 2015. Duties include monthly newsletter, communication between committee members and other department chairs, serve as a lead spokesperson and liaison on EAC Mobile Outreach to hear grievances from City of Dallas staff.
  • Completed and analyze program surveys quarterly to ensure customer satisfaction with current program offerings and overall program quality.
  • Trained, recruit and supervise volunteers. Maintain records on volunteer hours and sign of when completed.
  • Created flyers, social media communication and brochures for established programs and events.
  • Maintained inventory of supplies and equipment with established sign-out procedures.
City Of Dallas - Recreation Specialist
City, STATE, 03/2013 - 08/2013
  • Ensured development of quality after school program through innovative ideas and techniques. Program enrollment increased from 10 participants to 50 participants within fiscal year. 
  • Assisted with the planning and implementation of summer camp. Duties include creating monthly parent calendars, scheduling fields trips, assisting with supervision of staff, and communicating with parents. 
  • Planned and develop senior programs to increase enrollment. Examples of programming include monthly senior luncheons, senior field trips, and other new senior classes. 
  • Responsible for completing RECTRAC registration processes. Duties include monitoring daily cash journal, completing deposits, processing refunds and RECTRAC troubleshooting. Volunteer coordinator. 
  • Supervised, train and recruit volunteers for community service, events, programs, and extra assistance. 
  • Completed forms needed to conduct background checks in all prospective volunteers. 
  • Tracked hours of all volunteers and maintained paperwork.

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School Attended

  • University of North Texas

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  • Contract CPR Instructor
  • Recreation Supervisor
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  • Bachelor of Science

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