I desire to work for a company that takes great pride in the products and/or services that are provided, and who strives to provide excellent customer service. As a Contract Coordinator I work closely with the directors from multiple departments to ensure all contract compliance is met. It is my responsibility to ensure that the Coalition meets the strict standards and guidelines set by the Office of Early Learning and the State of Florida. My experience as a Laboratory Technician IV demonstrates my ability to work quickly and effectively never comprising product purity or quality. I can follow both verbal and written instructions while preforming procedures within a specified time frame, understanding the impact to the patient on the other end. I understand the importance of following specific company practices and procedures while always looking for process improvements and addressing them at the appropriate time. With my experience as a Customer Service Supervisor I have the capability to work both as a team player and the motivation to work without supervision. I understand the importance of providing exceptional customer service and maintaining a positive work environment. I am an excellent trainer who achieves ongoing success with her team by building morale, self-confidence, and always working to improve customer service skills. I have demonstrated the ability to effectively handle situations or inquiries while working within company policy. You will find that I am detail oriented and possess the capability to adapt to all situations always maintaining a professional disposition. I am accustomed to working on multiple projects simultaneously and have the resourcefulness to prioritize when necessary never compromising accuracy or timelines. Sincerely, Jessica Claire
Licenses
Skill Highlights
Microsoft Office * Safetrace and Vista * Windows and Mac OS
Responsible for preparing, updating, and monitoring contract compliance for vendors, sub-recipients and Grants with Florida's Office of Early Learning.
Required to track and approve monthly invoices, invoice reports, quarterly reports, and the closing out of contracts at the end of the fiscal year.
Additional duties include, quarterly auditing of the Coalition's eligibility and payment files, completing final audit reports, and presenting all findings to the Eligibility and Reimbursement department managers, directors, CFO, and CEO.
I was also responsible for the preparation of material, presentation, and final review, of approximately 350 School Readiness and 200 Voluntary Prekindergarten contracts each year.
I have also taken part of opening a brand new office including obtaining bids and coordinating contracts with vendors, setting up of utilities, and following up to ensure all lease obligations have been met by both parties.
11/2013 to 10/2014
Specialized Lab Technician IVMerchants Bank Of Indiana – Saint Paul, MN,
Responsible for all specialized production procedures of blood components including but not limited to the reconstitution of whole blood to a specific hematocrit, hyper packing RBC's, washing blood components, cryo harvest, freeze and deglyce components, apheresis qualification, irradiation, pulling and running samples for bacterial testing and to look at various parameters on a hematology analyzer.
Experienced with taking hospital orders categorized as "Stat" and/or "Patient is on the table" and must act promptly and correctly.
Also proficient in leukoreduction, primary production of whole blood, plasma qualification, receiving "stat" orders from clients.
Works and communicates with other labs to ensure the proper product is obtained to meet the customer's needs and to ensure business continuity.
Adheres to strict regulations enforced by the FDA, AABB, CAP and other regulatory agencies.
High responsibility involved in determining product quality, final product inspections, inventory decisions and handling of "Stat" orders placed by clients.
05/2007 to 11/2013
Administrative Generalist/Customer Service SupervisorLongmont Times – City, STATE,
Responsible for overseeing a staff of eight while ensuring the quality and proficiency of the customer service department.
This includes the recruitment and training of customer service representatives, approving and submitting of payroll, maintaining personnel files and assisting with employee reviews, scheduling of staff, posting and reconciliation of customer payments, providing customer support both over the phone and in person, inputting of classified ads, inputting of new customer orders, and inventory management all while providing support to the customer service staff and assisting the circulation director.
11/2004 to 12/2006
TellerAmSouth Bank – City, STATE,
Responsible for providing excellent customer service in person, via the drive-thru, and over the phone.
This includes balancing of the branch, general ledgers, cash drawer and the ATM with a high level of accuracy.
Making referrals based on the customer's needs while preforming transactions such as deposits, withdrawals, loans payments, pulling check and/or statement copies.
Education and Training
Expected in 1997
High School Diploma: Lakeland Adult School - Lakeland, FL GPA:
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School Attended
Lakeland Adult School
Job Titles Held:
Contract Coordinator
Specialized Lab Technician IV
Administrative Generalist/Customer Service Supervisor
