Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Talented Contract Coordinator offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling pressure on high volume of work. Courteous and professional with a great sense of humor.
  • Exceptional multi-tasker
  • Self-starter
  • Communicates effectively
  • Fluent in English & Spanish
  • Reading comprehension
  • Deadline-oriented
  • Creative Problem Solving
  • Real Estate training
  • Order Processing
  • Customer Needs Assessment
  • Detail oriented
  • Excellent research skills
  • Demonstrated proficiencies in handling the daily basis plus the received contracts.
  • Maintained status reports to provide management with updated information for unclosed business.
  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
  • Ensured to leave the least pending unclosed deals for the staff covering during vacation season.
  • Maintained status reports to provide management with updated information for client projects.
  • Demonstrated proficiencies in inbound and outbound e-mail reception within high-volume environment.
06/2005 to CONTRACT COORDINATOR Century Communities | Fresno, CA,

Prudently handle and process confidential clients’ information.

Verified that information in the computer system was up-to-date and accurate.

Contact sites’ coordinators to review process to comply within the Company policies to ensure efficiency avoiding recurring mistakes.

Buy inventory on Solar Product Supply data base.

Run clients’ report, either the OFAC (Office of Foreign Asset Controls) or Credit if applies.

Manage incoming and outgoing calls regard any situation within the Department.

Successfully manage files by keeping up an organized tracking.

Communicate with sites via phone and email to obtain payments or closing documents on outstanding contracts.

Organize files, fax and scanned documents and make copies.

2005 to 04/2005 ADMINISTRATIVE-RECEPTIONIST Select Medical Corporation | Evansville, IN,

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Drafted meeting agendas, supplied advance materials and executed follow-up for meetings team.

Designed electronic file systems and maintained electronic and paper files.

Maintained the front desk and reception area in a neat and organized fashion.

Planned meetings and prepared conference rooms.

Wrote reports and correspondence from dictation and handwritten notes.

Created daily reports and presentations.

Received and distributed faxes and mail in a timely manner.

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Managed the day-to-day calendar for the company’s senior director.

10/2000 to 09/2004 CUSTOMER SERVICE-CASHIER Roche Bros | Mansfield, MA,

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Prevented store losses using awareness, attention to detail and integrity.

Trained 2 new employees quarterly.

Cross-trained and provided back-up for other customer service representatives when needed.

Computed accurate sales prices for purchase transactions.

Worked as a team member performing cashier duties, product assistance and cleaning.

Resolved product issues and shared benefits of new technology.

Expressed appreciation and invited customers to return to the store.

Managed quality communication, customer support and product representation for each client.

Assisted customers with store and product complaints.

Maintained adequate cash supply in cash drawers in multiple checkout stations.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Assisted customers in finding out-of-stock items.

Organized the store by returning all merchandise to its proper place.

Replenished merchandise shelves with items from the stockroom.

Processed merchandise returns and exchanges.

Expected in 2004 Certificate | Communication & Skills FRED PRYOR SEMINARS, Orlando, FL GPA:

Coursework in Communications and Psychology

How to Handle People With Tact and Skills

Expected in 2003 Certificate | Technology for Administrative Assistants & Secretaries Fred Pryor Seminars, Orlando, FL GPA:

Coursework in Administrative Technology

Coursework in techniques & Communications

Expected in 1999 Certificate | Customs Chamber of Commerce of Guayaquil, Guayaquil, Guayas GPA:

Customs Development


Forms and Tax Evaluation

Expected in 1997 Associate of Science | Tiruismo y Hoteleria Universidad Tecnologica Equinoccial - UTE, Quito, Pichincha GPA:

9.5 GPA

Coursework in Accounting, Financial Management and Event Planning

Coursework in Travel and Tourism

Coursework in Business and Communications

Expected in 1996 Certificate | English Benedict Schools Of Languages, Quito, Pichincha GPA:

9.5 GPA

Advanced coursework in Grammar, Reading, Writing and Speaking

Expected in 1993 Certificate | Programmer Assistant Instituto Technico de Profesiones Medias - SPROMED, Guayaquil, Guayas GPA:

Continuing education in programming

Coursework in Distributed Computing, Networks and Databases

Coursework in Software and Hardware Systems

Expected in 1991 High School Diploma | Chemistry and Biology Jose Maria Velasco Ibarra, Buena Fe, Quevedo, Los Rios GPA:

9.5 GPA

Continuing Education in Chemistry, Biology, Anatomy, Physic

Minor in Mathematics


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School Attended

  • Fred Pryor Seminars
  • Chamber of Commerce of Guayaquil
  • Universidad Tecnologica Equinoccial - UTE
  • Benedict Schools Of Languages
  • Instituto Technico de Profesiones Medias - SPROMED
  • Jose Maria Velasco Ibarra

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