Prudently handle and process confidential clients' information.
Verified that information in the computer system was up-to-date and accurate.
Contact sites' coordinators to review process to comply within the Company policies to ensure efficiency avoiding recurring mistakes.
Buy inventory on Solar Product Supply data base.
Run clients' report, either the OFAC (Office of Foreign Asset Controls) or Credit if applies.
Manage incoming and outgoing calls regard any situation within the Department.
Successfully manage files by keeping up an organized tracking.
Communicate with sites via phone and email to obtain payments or closing documents on outstanding contracts.
Organize files, fax and scanned documents and make copies.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings team.
Designed electronic file systems and maintained electronic and paper files.
Maintained the front desk and reception area in a neat and organized fashion.
Planned meetings and prepared conference rooms.
Wrote reports and correspondence from dictation and handwritten notes.
Created daily reports and presentations.
Received and distributed faxes and mail in a timely manner.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Managed the day-to-day calendar for the company's senior director.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Trained 2 new employees quarterly.
Cross-trained and provided back-up for other customer service representatives when needed.
Computed accurate sales prices for purchase transactions.
Worked as a team member performing cashier duties, product assistance and cleaning.
Resolved product issues and shared benefits of new technology.
Expressed appreciation and invited customers to return to the store.
Managed quality communication, customer support and product representation for each client.
Assisted customers with store and product complaints.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Assisted customers in finding out-of-stock items.
Organized the store by returning all merchandise to its proper place.
Replenished merchandise shelves with items from the stockroom.
Processed merchandise returns and exchanges.
Coursework in Communications and Psychology
How to Handle People With Tact and Skills
Coursework in Administrative Technology
Coursework in techniques & Communications
Forms and Tax Evaluation
Coursework in Accounting, Financial Management and Event Planning
Coursework in Travel and Tourism
Coursework in Business and Communications
Advanced coursework in Grammar, Reading, Writing and Speaking
Continuing education in programming
Coursework in Distributed Computing, Networks and Databases
Coursework in Software and Hardware Systems
Continuing Education in Chemistry, Biology, Anatomy, Physic
Minor in Mathematics
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