LiveCareer-Resume

contract consultant resume example with 16+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Websites, Portfolios, Profiles
Skills
  • Customer relations
  • Strategic thinker
  • Sales expertise
  • Profit and loss understanding
  • Brand Management
  • Competitive and Trend Analysis
  • Project planning and development
  • Natural leader
  • Human resources management
  • Marketing Campaign Management
  • Customer Relationship Management (CRM)
  • Social Media
  • Budget development and management
  • Accomplished manager
  • Strategic marketing
  • Organized
  • ROI analysis
  • Recruitment/staffing
  • Employee coaching
Professional Summary
Loyal and reliable leader with expertise in performance management, succession planning and process improvement. Strategic planner with strong communication skills and attention to detail.
Work History
07/2015 to Current
Contract Consultant Allina Health Systems Albertville, AL,
  • Contributed to the strategy and business model for the product line.
  • Guided the development, production, promotion and financial aspects of start up Health & Wellness company and an Energy Jewelry line.
  • Implemented processes to streamline workflow.
  • Led sales forecasting, market trend evaluation and segment strategies.
  • Designed the financial model for a new business unit.
  • Developed metrics and measured success in order to further penetrate the marketplace.
  • Analyzed budgets, financial reports and projections for accurate reporting of financial standing.

05/2006 to 07/2015
Director of Marketing & Operations Khoros, Llc New York, NY,
  • Administered compensation, benefits and performance management systems and safety and recreation programs.
  • Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
  • Directed and coordinated marketing activities and policies to promote products and services.
  • Reviewed the financial aspects of product development, such as budgets, expenditures and research and development appropriations.
  • Applied sales forecasting techniques and strategic planning to verify sales and profitability of products, lines and services.
  • Completed quarterly forecasting and monthly financial reviews.
  • Coordinated and participated in promotional activities and trade shows.
  • Created high-quality marketing strategy documentation, including product marketing briefs, FAQs and objection handling documents.
  • Established procedures for custody and control of assets, records, loan collateral and securities to ensure safekeeping.
  • Designed marketing brochures and wrote website copy.
  • Spearheaded expansion and development initiatives in Australia, New Zealand, Singapore & Norway.
  • Led sales forecasting, market trend evaluation and segment strategies.
  • Led cross-functional teams to create impactful messaging, demand-generation programs and sales tools.
  • Negotiated prices, terms of sales and service agreements.
  • Enhanced marketing exposure through effective website content management and direct correspondence with potential clients.
  • Examined marketing material with the consumer perspective in mind to increase sales and expand key client base.
  • Launched new sales training programs to drive continuous profitability improvements.
  • Led educational presentations on topics of nutrition and wellness.
  • Provided in-depth information on concurrent and alternative modes of nutritional care.

11/2003 to 03/2005
Customer Service Manager Comfort Systems Usa Harrisonburg, VA,
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Effective liaison between customers and internal departments.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Reviewed and edited blog posts to guarantee high content quality.
  • Cultivated and managed relationships with key clients, vendors and community partners.
Education
Expected in 2011
MBA: Business Management
University of Phoenix - San Diego, CA
GPA:
Expected in 2003
B.Sc.: Kinesiology: Sport & Exercise Science with a minor in Nutrition
University of Northern Colorado - Greeley, CO
GPA:
Additional Information

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Resume Overview

School Attended

  • University of Phoenix
  • University of Northern Colorado

Job Titles Held:

  • Contract Consultant
  • Director of Marketing & Operations
  • Customer Service Manager

Degrees

  • MBA
  • B.Sc.

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