Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Promote staff-management relations and general staff development. Use feedback to improve efficiency and push departmental goals. Hire and train qualified professionals and lead team to meet deadlines.Enthusiastic manager who leads branch staff in exceeding sales goals while delivering excellent customer service.
  • Received three Employee of the Month awards for achieving goals for 2015.
  • Received numerous monthly certificates for service excellence and maintaining an average of 85% protection coverage in loans.
  • Instituted process changes to increase efficiency and change mind-set from reactive to proactive.
  • Created plans to motivate the staff on meeting our monthly goals continuously.
  • Actively built team minds and morale and implemented employee incentive program, stressing interdepartmental cooperation and employees' role in organizational success.
  • Resulted in improved attendance and performance.
  • Received an internal audit score of 95.
Accounts Receivable, Photoshop, ADP Payroll, Benefits, bookkeeping, delivery, Employee Training, staff training, forms, Human Resource Management, insurance, inventory, Legal, Managerial, materials, meetings, Mentors, Access, Excel, PowerPoint, Microsoft Windows ME, Word, Management Information Systems, organizational, Pascal, Program Management, purchasing, rapport, record-keeping, sales, statistics, Team Management, Accounts Receivable (A/R) USA Patriot Act, Bank Secrecy Act and OFAC
03/2016 to Current
Contract Closeout Specialist Asrc Federal Holding Company Oklahoma City, OK,
    • Manage Vendor relationships including reporting requirements and business reviews.
    • Control inventory functions & procurement activities for satisfactory rating.
    • Perform buying duties when necessary.
    • Review requisition orders for accuracy, terminology and specifications.
    • Schedule deliveries and resolve shortages, missed or late deliveries, and other problems.
    • Prepare, maintain, and review purchase order files.
    • Compare prices, specifications, and delivery dates for bids selections.
    • Calculate costs of orders, and charge or forward invoices to appropriate accounts.
    • Maintain knowledge of all organizational and governmental rules affecting purchases, and provide information about these rules to organization staff members and to vendors.
    • Monitor in-house inventory movement and complete inventory transfer forms for bookkeeping purposes.
    07/2008 to 01/2016
    Branch Manager Goodman Manufacturing Houston, TX,
    •  Actively recruited and oversaw training for all new branch employees.
    • Developed the annual branch business plan for maximum profitability and effectiveness.
    • Implemented annual performance appraisals for all branch staff.
    • Assisted senior-level credit officers with complex loan applications.
    • Adhered to all federal and state compliance guidelines for retail  lending products.
    • Performed daily maintenance of the loan applicant database.
    • Ensured minimum of 20 hours of staff training including feedback and mentor to meet sales goals.
    • Reviewed employee performance within corporate guidelines.
    • Controlled branch expenses, complied with audits, and ensured no recurring audit exceptions.
    • Complied with Bank Secrecy Act (BSA) and Suspicious Activity Report (SAR) requirements.
    04/2003 to 12/2007
    Operations Supervisor/Senior Personal Financial Representative WASHINGTON MUTUAL BANK, FA City, STATE,
    • Used knowledge of rules and regulations such as USA Patriot Act, Bank Secrecy Act, and OFAC to develop and implement operational controls.
    • Researched and resolved account issues.
    • Achieved immediate and long-term goals and met operational deadlines.
    • Determined rate locks, issuance of disclosures and overage and underage and fee waivers.
    • Continued education on current banking products and services through BSA Annual training.
    • Provided expert financial advice on mortgage, educational and personal loans.  
    • Recruited qualified candidates and scheduled permanent and floating staff.
    • Coordinated training for employees and worked with employees to correct performance deficiencies.
    • Implemented annual performance appraisals for all branch staff.
    • Received three Employee of the Month awards for achieving goals.
    Education and Training
    Expected in 2008
    Master of Science: Human Resource Management
    the Long Island University of New York - ,
    Human Resource Management Managerial Communication, Fundamentals of Management Information Systems, Industrial Relations, Legal & Regulatory Environment in Human Resource Management, Work, People, and Productivity, Compensation and Benefits, Employee Training & Development
    Expected in 2003
    Bachelor of Science: Business Management and Finance
    The City University of New York-Brooklyn College - Brooklyn, NY
    Business Management and Finance

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    School Attended

    • the Long Island University of New York
    • The City University of New York-Brooklyn College

    Job Titles Held:

    • Contract Closeout Specialist
    • Branch Manager
    • Operations Supervisor/Senior Personal Financial Representative


    • Master of Science
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