Over 18 years of diverse experience in sales, project management, marketing, IT, managed care contracts and customer service
*Strong interpersonal, communication, planning, project management and organizational skills
*Self-directed and highly motivated
*Exceptional analytical and solid problem solving abilities
*Outstanding computer knowledge and skills
Compared, evaluated and documented reports for conflicts for shared files.
Tested Applications and Ecore (Merck's standard operating platform) releases, built test plan database.
Infrastructure Management Analyst12/2002 － 12/2003Ecore Foundation Team
Responsible for PC management, development and support of hardware and software images to service the growing list of desktop standards supporting 45,000 workstations globally; Document reviews and workflow processes.
Systems Analyst08/2000 － 12/2002
Developed packages for automated installations and for distribution to the global desktops.
Supported and communicated with the support groups adopting standard OS globally.
Systems Analyst04/1996 － 08/2000PLACERS, INC. - Merck & Co., Inc
Provided technical support to the US Region Offices, supporting approximately 400 users.
Assisted in conversion of desktops and laptops from MSMail to Exchange; Office 95 to Office 97; Windows 95 to Windows NT.
Education and Training
Master of Business Administration:American Intercontinental University
Bachelor of Science:Gwynedd Mercy College - Business AdministrationBusiness Administration