Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Exceptionally talented professional with over 18 years of experience as a Human Resource Coordinator, well-versed in planning and operational improvements. Proficient in contract negotiation, benefits administration, staff training and development. Excellent reputation for resolving problems, improving customer satisfaction and implementing effective HR policies to ensure all practices are in compliance.

  • Benefits Administration
  • Managerial/Supervisor experience
  • Workday, Payroll Human Resources(PHR)
  • Consulting/Counseling
  • Customer Service
  • Policy review
  • Policy and Procedure Improvements
  • Project Management
  • Dispute Resolution
  • Conflict Resolution
  • USM Policies
  • FMLA, FLSA, ACA and ADA experience
  • Event and Meeting Planning
  • Human Resources Administration
  • Critical Thinking
  • Microsoft Office Suite
  • Decision Making
  • U.S. Visas Regulation experience
06/2020 to Current Contract Administrator II Centene Corporation | Alton, IL,
  • Review contract compliance for Department of Budget and Management Office of Personnel & Benefits contracts (DBM_OPSB).
  • Manage subcontract administration and compliance and coordinated contract closeouts.
  • Automate office operations, managing contracts administration for 5 divisions.
  • Manage contract closeout process, resolving all issues prior to release of final payment.
  • Submit all project closeout documents in accordance with contract terms.
  • Inspect contract work operations to check compliance with plans and specifications.
  • Provide updates on status of contract processes to upper management and other important personnel.
  • Strengthen documentation traceability, developing organizational systems for contracts, records, reports and agendas.
  • Represent company at meetings to discuss contractual obligations.
  • Analyzed data and prepared for compilation into reports to be distributed to other key stakeholders.
08/2018 to 05/2020 Project Manager General Services Admin | Milwaukee, WI,
  • Managed the annual Open Enrollment process, dependent verification and PBM controlled substance abuse program.
  • Reviewed and analyzed staff, faculty and graduate assistant HR data for ACA reporting and benefits eligibility.
  • Provided consulting services to EBD staff regarding University of Maryland policies and regulations for contractual and faculty employees appointment data.
  • Ensured the benefits administration system configuration, processes and data comply with State of Maryland benefits policies and regulations.
  • Worked with Shared Services with improvements of carrier implementation and system transition into Workday.
  • Reported, escalated and solved critical issues in a time-sensitive environment to management as needed.
  • Established and maintained relationships with third party/vendors.
  • Attended and maintained conferences and training as required to maintain proficiency.
  • Critiqued carrier’s certificate of coverage for accuracy and timeliness.
  • Assisted with development and evaluation of division RFP process.
  • Monitored state and federal regulatory environment to ensure program remains complaint.
  • Made sure project objectives stay within budget and make necessary financial adjustments.
06/2001 to 08/2018 Human Resource Coordinator Ceva Logistics U.S., Inc. | Miami, FL,
  • Coordinated and managed day to day operation of benefits administration for all UMD faculty, staff and graduate assistant.
  • Oversaw/supervised Human Resource staff with prioritization of work assignment, benefits enrollment process for UMD faculty, staff and graduate assistance and applying UMD policies.
  • Trained UMD payroll coordinators on the benefits program procedures and processes.
  • Audited employment records, dependent’s records, tuition remission KFS accounts and contractual employee agreements for verification of accuracy, eligibility, and compliance within the UMD and State policies and regulations.
  • Managed/oversee the tuition remission program, including reconciliation of tuition remission accounts, create/process control cards and process manually transmittal/SAR details reports.
  • Developed team communications and information for health and retirement seminars.
  • Certified by the State of Maryland as a retirement and benefits coordinator.
  • Identified, researched, resolved, responded and track written correspondence related to benefits, tuition remission and billing.
  • Maintained a strong working relationship with UMD Academic Colleges and UHR departments (Staff Relations, Service Center, Compensation and Classification).
  • Coordinated and organized Contractual and TIAA-CREF health insurance application for processing and billing.
  • Collaborated and provided consultation to the Agency Benefits Coordinators and employees, related to health insurance policy and procedures.
  • Monitored all budget data, changes and completeness of contracts.
  • Provided guidance, support and counsel to employees and departments on the defined health insurance issues, and resolution to individuals as appropriate.
  • Reviewed the Annotated Code of Maryland, COMAR, and kept up to date with agency policies and procedures as laws changed.
  • Provided excellent customer services in a hostile environment and maintained strong working relationship with Agency Benefits and EBD staff.
  • Communicated daily within the division, agency and department as well as other State agencies, other government agencies, clients, customers, vendors and general public regarding the various steps of the insurance application process and problem solved when the need arose.
  • Coordinated with UMD International Student & Scholar Services to ensure visas compliance for health insurance and repatriation of remains.
Education and Training
Expected in B.A | Social Work Social Science Coppin State University, Baltimore, MD GPA:

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School Attended

  • Coppin State University

Job Titles Held:

  • Contract Administrator II
  • Project Manager
  • Human Resource Coordinator


  • B.A

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