Highly motivated professional with over eighteen years of experience in the legal publishing industry. Currently working on an Associate of Science degree in Business Communication.
Attention to detail
Filing and data archiving
Test case scenarios
Microsoft Office Suite
Superior verbal and written communication skills
Calm under pressure
Excellent interpersonal skills
Exceptional communication skills
Accurate and detailed
Professional and mature
Articulate and well-spoken
Works well under pressure
Dedicated team player
Content Acquisition SpecialistAug 2012 - Current Thomson ReutersEagan, MN Participated in the Judicial Workbench project, which includes development and implementation of new applications and processes across the Legal Editorial Operations department.
Team representative in planning meetings
Acted as Subject Matter Expert during requirements-gathering
Performed quality assurance testing
Created and maintained documentation for new processes
Acted as lead trainer and mentor for overseas coworkers as they were introduced to the new systems
Principle Publishing SpecialistSep 2010 - Aug 2012 Thomson ReutersEagan, MN Participation in a Business Process Initiative (BPI) project which involved development and implementation of a "paperless" workflow within the Legal Editorial Operations department.
Performed quality assurance testing for the new tools
Created and maintained documentation for the new process
Acted as lead trainer and mentor for our overseas coworkers as they were introduced to the new workflow
Participation of a Data Entry outsourcing project which involved transitioning some of the data entry production work to our co-sourcing vendor in Manila.
Worked with our Electronic Data Capture team to determine the best way to transfer the work overseas
Created training materials and examples
Acted as lead trainer and mentor to our co-sourcing partners
Senior Publishing SpecialistJan 2006 - Sep 2010 Thomson ReutersEagan, MN Ensured quality, accuracy and currency in the Legal Editorial Operations cases publishing process.
Performed quality audits and provided feedback
Answered email queries pertaining to processing and editing
instructions from our vendors as well as our co-workers in Manila
Resolved other queries that arose in-house, usually triggered by a call
from a judge or one of our other customers
Applied updates and corrections to all affected internal systems
Associate of Science: Business CommunicationsCurrent Inver Hills Community CollegeInver Grove Heights, MN