contact representative gs6 6 40hrs week resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

  • Document and File Management
  • Appointment Coordination
  • Schedule Management
  • Multi-Line Telephone Systems
  • Multitasking and Time Management
  • Office Equipment Operation
  • Strong Organizational Skills
  • Customer Service
  • Accounting and Bookkeeping
  • Visitor Relations
  • Verbal and Written Communication
  • Professional and Courteous
Work History
Contact Representative GS6-6 40hrs/week, 08/2022 to Current
Doris Miller VA Medical CenterCity, STATE,

Benefits and Eligibility Counseling

  • Received inbound calls from veterans, family members and or legal representatives regarding VA related and non related VA benefits available to veterans, dependents of veterans and beneficiaries. Determines most appropriate action or identifies alternatives in resolving issues through in depth research and interpretation. Explained process of filing claim for benefits, eligibility requirements, forms and other relevant information. Receives inbound telephone calls,emails, or VA IRIS (Inquiry Routing and Information System) inquiries from Veterans , caregivers,VA staff and other users related to MyHealtheVet website, eBenefits website,Web and Mobile Solutions. Assist in triaging and resolution of trouble issues reported such as , but not limited to , password resets, website and mobile application usability, navigation and trouble shooting of feature functionality .Appropriately documents issues and resolution in appropriate system of record. Documents completion of work according to policies, procedures and guidance applicable to work performed. Performs research using approved knowledge management scripting and business processes to determine and resolve each problem. Responds to delegated service requests such as but not limited to returned casework or scheduled callbacks from supervisory staff in timely manner. Shares available self service references and resolution actions with veterans assisting in customer efficiency and proficiency when working with systems equipment such as CPRS, VSE, MHV, JLV ,MPI, DMR, BTSSS, and VISTA. Carried out day-to-day duties accurately and efficiently Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Transportation Assistaant GS5-7 40hrs/week, 04/2021 to 08/2022
Dallas VA Medical CenterCity, STATE,
  • Responsible to review for accuracy and process beneficiary travel claims for the purpose of reimbursing veterans for travel to and from VA and community providers medical appointments through multiple software and face to face contact with patients, families involves multiple community outpatient clinics.
  • Review eligibility of each veteran before scheduling special mode transportation, including review of CPRS Bene-Travel consults to ensure all supporting documentation is completed and accurate by utilizing the consult toolbox, CPRS and other document provided by requesting clinician. Process receipts , deposits and withdrawals for patient funds in veteran personal finance system .Schedules appointments through Vista Scheduling VSE and Vet Link.Verifying and updating patient demographics. Prepare audit beneficiary travel vouchers daily batch to Fiscal office while maintaining all privacy/confidentiality of protected information accordingly. Prepare all documentation of discharged and deceased patients are returned to the veteran, Next of kin or estates in accordance with National/Local policy and directives.
Tele -Sitter/Nursing Assistant GS5-7 40hrs/week, 06/2011 to 04/2021
Dallas VA Medical CenterCity, STATE,
  • Maintained confidential records to patient treatments and diagnosis to alleviate possible data breaches . Monitored multiple at -risk patients simultaneously via video and used two-way audio to communicate to the bedside. Communicated tactfully and effectively, electronically, by phone , in person and in writing. File /managed of all paper logs , equipment tracking forms ,Scheduled admissions and discharges of patients from tele-sitter program. Arranged equipment to prepare for patients procedures and tests. Complied data from administrated tests and produced reports for submission to RN. Reviewed and processed requests for tele-sitter orders in CPRS. Collaborated with VA providers RN's and Nurse Manger to check the status of eligibility for tele-sitter program. Performed clerical and administrative work for the tele-sitter program. Updated patients demographic information.
  • Collaborated with team members to achieve target results
  • Used Microsoft Word and other software tools to create documents and other communications
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
High School Diploma: , Expected in 12/2003
Christian Cornerstone Correspondence School - Townsend, GA,
Certificate: Certified Nursing Assistant, Expected in 10/2001
Lake City Community College - Lake City, FL,

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Resume Overview

School Attended

  • Christian Cornerstone Correspondence School
  • Lake City Community College

Job Titles Held:

  • Contact Representative GS6-6 40hrs/week
  • Transportation Assistaant GS5-7 40hrs/week
  • Tele -Sitter/Nursing Assistant GS5-7 40hrs/week


  • High School Diploma
  • Certificate

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