Talented Accounts Receivable Specialist with 20 years' experience in financial services, collections, and customer care management across diverse industries. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven ability to improve workflow efficiencies while maintaining high standards in customer service and dedicated to helping businesses reduce operating expenditures and maximize revenue.
Crystal Performance Aspects Rating has exceeded all Workplace Interaction, Workgroup Involvement, and Workplace Environment.
Crystal generally protects the taxpayers rights in the performance of her everyday duties. She make sure that the appropriate letters are only issue while working case processing. She avoids issuing erroneous levies by ensuring that the taxpayer has a valid balance due and makes sure that a LT11 has been issued and meets the 180 day criteria.
Crystal knows the taxpayer advocate criteria and makes the suitable decision if a referral is needed. When she works inventory, she will make sure she protects the taxpayer rights and send statutory letters before taking enforcement actions.
Whenever the taxpayer is unable to meet streamline installment agreement or amount offer is unacceptable Crystal will solicit financial information for possible Currently Non-Collectible or to send the account to the independent reviewer.
Crystal's research materials are general organized in an easy to use format and are easily retrieved. Her review of new procedures at team meetings are accurate and assure that the workdays go smooth. She will take the appropriate action to close a case on ACS following IRM procedures. She works the various inventories with minimum assistance. She prioritizes her work to make sure that cases do not age and if a case is returned to her, she will prioritize and make sure that it is worked first.
Crystal has successful performed her duties for analyzing, advising, and reviewing all collection actions relative to all proceedings covered by the Tax Code while protecting the Government interest.
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