Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Hardworking and knowledgeable, well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities. 6+ years experienced in assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly, personable and professional when handling diverse customer needs in high-volume environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

  • Fluent in Haitian creole and English
  • Data gathering
  • Call control skills
  • Professional telephone voice
  • Training and Development
  • Providing customer support
  • Data entry
  • Academic requirements knowledge
  • Calendar maintenance
  • Student recruitment knowledge
  • Listening actively
  • Credit and cash payments
  • Microsoft Office
  • Time management
  • Effective planning
  • Reservations
  • Cleaning and organization
  • Multitasking
  • Effective prioritization
  • Highly motivated
  • Team-oriented
  • Clerical
  • Reliable and trustworthy
  • Energetic personality
  • Event scheduling
  • Personable and friendly
  • Salesforce Management
07/2019 to Current Contact Center Specialist Matrix Absence Management | Fort Lauderdale, FL,
  • Presented students with information and resources to promote academic progress and encourage students to take responsibility for academic success.
  • Met or exceeded call speed, accuracy and volume benchmarks.
  • Fielded numerous inquiries per day from prospective applicants to answer questions, connect with advisers and set appointments.
  • Kept SRP system updated by accurately entering, updating and checking records.
  • Answered 200 daily phone calls on multi-line phone system and transferred calls to appropriate Adviser.
  • Coordinated schedules and set appointments by calling potential students .
  • Answered telephones and directed calls to appropriate advisers.
  • Handled requests-for-information, delegating tasks to appropriate adviser to optimize student service.
  • Administrated email inbox to delegated emails to the correct person.
05/2018 to 07/2019 Front Desk Agent Vail Resorts | White Haven, PA,
  • Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
  • Providing professional and courteous service at all times.
  • Answering and communicating with past, present, or future guest via telephone.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Promoted loyalty by signing customers up for upgraded rooms and encouraged repeat stays through exceptional service.
  • Worked with reservations and housekeeping to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Computed guest billings and posted charges to room accounts.
  • Input customer data using software and made immediate updates to reflect room changes.
12/2014 to 04/2018 Cashier/Cook Eldorado Resorts, Inc. | Pompano Beach, FL,
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Completed assigned duties and consistently produced high volume of work to support daily business needs.
  • Adhered to all regulatory standards regarding safe and sanitary food prep.
  • Executed proper techniques when preparing menu item ingredients.
  • Rotated stock items and ingredients to maintain efficiency and freshness.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Organized and labeled stock of ingredients to maintain needed inventory levels.
  • Verified proper food preparation by regulating temperature of ovens, broilers, grills and roasters.
  • Assisted with training and development of new hires.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Worked closely with Manager, to redesign Menu to appeal to customers and add new items based of suggestions box.
  • Assisted Manager with completing end-of-day counts and securing funds to prevent loss or theft.
  • Operated cash register, collected payments and provided accurate change.
05/2015 to 08/2016 Summer Camp Counselor Achievement Centers For Children | Strongsville, OH,
  • Diversified recreational offerings by building and overseeing activity schedule.
  • Enforced discipline and policies to protect safety of recreational activity participants.
  • Observed participants for signs of physical distress and stopped activity to administer care.
  • Explained principles, techniques and safety requirements to activity participants to prevent injury.
  • Coordinated and arranged decorations, equipment and food service to facilitate various entertaining activities.
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
  • Inventory for supplies.
  • Load and organize vans for site locations.
Expected in 2018 Bachelors of Science | Business Administration, BUSINESS ADMINISTRATION MANAGEMENT Webber International University, , GPA:
Activities and Honors
  • Track and Field Volunteer Coach - Dr.Phillips High School

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Resume Overview

School Attended

  • Webber International University

Job Titles Held:

  • Contact Center Specialist
  • Front Desk Agent
  • Cashier/Cook
  • Summer Camp Counselor


  • Bachelors of Science

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