Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Hardworking and knowledgeable, well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities. 6+ years experienced in assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly, personable and professional when handling diverse customer needs in high-volume environments. Smoothly manage workflow and optimize team strengths to meet service quotas.
Skills
Fluent in Haitian creole and English
Data gathering
Call control skills
Professional telephone voice
Training and Development
Providing customer support
Data entry
Academic requirements knowledge
Calendar maintenance
Student recruitment knowledge
Listening actively
Credit and cash payments
Microsoft Office
Time management
Effective planning
Reservations
Cleaning and organization
Multitasking
Effective prioritization
Highly motivated
Team-oriented
Clerical
Reliable and trustworthy
Energetic personality
Event scheduling
Personable and friendly
Salesforce Management
Experience
07/2019 to CurrentContact Center SpecialistMatrix Absence Management | Fort Lauderdale, FL,
Presented students with information and resources to promote academic progress and encourage students to take responsibility for academic success.
Met or exceeded call speed, accuracy and volume benchmarks.
Fielded numerous inquiries per day from prospective applicants to answer questions, connect with advisers and set appointments.
Kept SRP system updated by accurately entering, updating and checking records.
Answered 200 daily phone calls on multi-line phone system and transferred calls to appropriate Adviser.
Coordinated schedules and set appointments by calling potential students .
Answered telephones and directed calls to appropriate advisers.
Handled requests-for-information, delegating tasks to appropriate adviser to optimize student service.
Administrated email inbox to delegated emails to the correct person.
05/2018 to 07/2019Front Desk AgentVail Resorts | White Haven, PA,
Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
Providing professional and courteous service at all times.
Answering and communicating with past, present, or future guest via telephone.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Promoted loyalty by signing customers up for upgraded rooms and encouraged repeat stays through exceptional service.
Worked with reservations and housekeeping to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
Computed guest billings and posted charges to room accounts.
Input customer data using software and made immediate updates to reflect room changes.
12/2014 to 04/2018Cashier/CookEldorado Resorts, Inc. | Pompano Beach, FL,
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Completed assigned duties and consistently produced high volume of work to support daily business needs.
Adhered to all regulatory standards regarding safe and sanitary food prep.
Executed proper techniques when preparing menu item ingredients.
Rotated stock items and ingredients to maintain efficiency and freshness.
Maintained clean and orderly appearance throughout kitchen and dining area.
Organized and labeled stock of ingredients to maintain needed inventory levels.
Verified proper food preparation by regulating temperature of ovens, broilers, grills and roasters.
Assisted with training and development of new hires.
Scheduled and directed staff in daily work assignments to maximize productivity.
Worked closely with Manager, to redesign Menu to appeal to customers and add new items based of suggestions box.
Assisted Manager with completing end-of-day counts and securing funds to prevent loss or theft.
Operated cash register, collected payments and provided accurate change.
05/2015 to 08/2016Summer Camp CounselorAchievement Centers For Children | Strongsville, OH,
Diversified recreational offerings by building and overseeing activity schedule.
Enforced discipline and policies to protect safety of recreational activity participants.
Observed participants for signs of physical distress and stopped activity to administer care.
Explained principles, techniques and safety requirements to activity participants to prevent injury.
Coordinated and arranged decorations, equipment and food service to facilitate various entertaining activities.
Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
Inventory for supplies.
Load and organize vans for site locations.
Education
Expected in 2018Bachelors of Science | Business Administration, BUSINESS
ADMINISTRATION MANAGEMENTWebber International University, , GPA:
Activities and Honors
Track and Field Volunteer Coach - Dr.Phillips High School
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