A detailed-oriented, self-motivated individual with experience in quality control within the banking industry. Works well independently and values team work.Dynamic and reliable Operations representative with more than 10 years of customer service experience.
Operations representative who consistently exceeds company objectives to secure client satisfaction and loyalty.
Implement policies and procedures to realign the process flow with the Portfolio Services Group. Participate in new Servicer Kick-Off sessions to act as a liaison for the loss mitigation, foreclosure, and bankruptcy line of business. Reduced the size of the delinquent portfolio in 2013 through completion of 2.1 million servicing sales/transfers.
Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
Introduction to SQL
Acquisitions, AS400, TTraining and OJT Coach, Leadership, Excel, Networking, Problem solving skills, Processes, Research, Service Level Agreements
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