consumer loan specialist sr resume example with 7+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Energetic customer service representative with 20+ years of experience. Communication skills and relationship building abilities. Customer service representative who achieves high levels of customer relations and administrative skills to a new roll with a growing team.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Maintained open communication with old clients to cement relationships, drive referrals and obtain repeat business.
Achieved sales goals consistently by tenaciously pursuing new connections and loan opportunities.
Educated customers on terms and conditions of loans to provide clear understanding.
Reviewed customer applications closely to identify any opportunities for further development and revenue.
Educated customers about loan options, benefits and restrictions.
Managed communications as central point of contact for entire lending process.
Interviewed prospective customers to discuss financial goals and means surrounding loans.
Evaluated loan applications to confirm financial status and credit worthiness.
Made contact with customers regarding past due payments and offer solutions to bring accounts current
06/2016 to 12/2020Loan Servicing SpecialistAbbvie, Inc | Waukegan, IL,
Reviewed and edited loan agreements to promote efficiency and accuracy.
Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
Assisted senior-level credit officers with complex loan applications.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Maintained energy and enthusiasm in fast-paced environment.
Discuss property liquidation options with customers
Provide reinstatement and payoff quotes
Taking inbound calls and make outbound calls
Stay up to date with investor guidelines
Set up daily payments
Backup for the payment processor
Draft and mail out monthly notices
Freddie Mac EDR reporting
Fannie Mae delinquency exceptions reporting
Review loans for Pre-Foreclosure review
Provide borrowers with Re-Cast options to lower their monthly payments
Review loans using Emcompass for first payment notices to be mailed out to borrowers
Assist with yearly escrow analysis
Review loans for loan modification submission utilizing FNMA SMDU system and Freddie Mac Workout Prospector
Assist loan officers with bilingual customers for new loan applications
06/2014 to 05/2016Collections SupervisorCapital Mortgage Services | City, STATE,
Counseled debtors on payment options and arranged installment agreements.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Worked in call center environment handling manual and automatically dialed outbound calls.
Achieved performance goals on consistent basis.
Identified needs and provided training to clarify expectations of collections agents.
Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers.
Acted as central point of contact for both employees and customers on routine credit and collection issues.
Interviewed and assisted in selection of candidates for collections positions.
Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
Generated and mailed updated statements monthly and processed demand letters.
Documented conversations with consumers and research into accounts.
Trained collections agents and reviewed work to reach compliance with legal requirements and company policies.
Processed payments and applied to customer balances.
Scheduled employees to provide full coverage of incoming and outgoing calls.
Researched accounts and completed due diligence to resolve collection problems.
Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
Education
Expected in 05/1995 to to High School Diploma | Slaton High School, Slaton, TX, GPA:
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