Recent college graduate with a Bachelor's degree in Finance and certificate in Human Resources Management. Seeking to expand skills in the human resources department of an exciting company. Highly knowledgeable and experienced in financial and administrative tasks. Pursuing challenges and growth in a new career field with success in the areas of analysis, compliance, quality assurance, quality control, process improvement, customer relations, and communications. Proven ability in implementing efficient solutions to ensure compliance, quality, and productivity.
Skills
Data Management
Data Analysis
Business Analysis
Documentation Review
Monetary Transactions
Collateral Review
Claims Analysis
Detail-Oriented
Organization
Loans
Proficient in 10-key
Organization and Time Management
Data Entry
Attention to Detail
Multitasking Abilities
Planning and Coordination
Analytical and Critical Thinking
Problem-Solving
Microsoft Office
Experience
04/2021 to Current
CONSUMER LOAN ANALYSTAmerihealth Caritas Health Plan – Greensboro, NC,
Monitored pipelines to track and log status of loans
Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
Established plans and payoffs for customers' loans, prioritizing control of overall costs
Created strategies to develop and expand existing customer sales, resulting in increase in annual sales
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Exceeded goals through effective task prioritization and great work ethic
Increased customer satisfaction by resolving issues
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Reviews, researches, analyzes, and processes consumer loan applications for Tower FCU
Provides a recommendation to underwriting for an approval or denial decision
Verifies accurate loan information and supporting documentation,
Load, process, and fund loans to members, dealers, and other third parties
Handles on average 150+ loans on a monthly basis, while funding 60+
Provides quality review and quality control of applications for loan approvals and denials
Coordinates with the underwriting department to ensure loan processing requirements are met
Compiles critical data using computer-based applications such as LoansPQ/Meridian and Fiserv DNA applications
07/2019 to 04/2021
ENROLLMENT BUSINESS ANALYSTKARNA, Control, CDC – City, STATE,
Review, research, analyze and process benefit enrollment applications for Karna and Centers for Disease Control and Prevention (CDC)
Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
Interacted with internal customers to understand business needs and translate into requirements and project scope
Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement
Improved business direction by prioritizing customers and implementing changes based on collected feedback
Provides quality review and quality control of applications for benefit approvals and denials
Handles PII and PHI in adherence with HIPAA and federal data privacy regulations
Meets with representatives from each clinical center to review member demographic information and confirm enrollment status, identifies, creates, collects, and, manages data required to support and improve business performance
Analyzes individual cases (e.g., business situations, use cases, preauthorization requests, utilization management review, etc.) against existing processes and frameworks to generate a recommended resolution or course of action
Work with the management team to prioritize suggested changes to existing processes and frameworks
Complies with established guidelines and regulations set forth by the CDC
Serves as a primary touchpoint for applicants with inquiries and concerns
Coordinates with Karna and CDC liaisons to ensure benefit processing requirements are met
Compiles critical data using computer-based applications such as Plexis and Microsoft Access Databases.
02/2018 to 07/2019
PATIENT UNIT COORDINATOR/REFERRAL COORDINATORHOWARD COUNTY GENERAL HOSPITAL – City, STATE,
Acted as a liaison during patient encounters using Howard County General Hospital's policies and procedures
Interacts with the practice community in a positive, pleasant, and professional manner to coordinate efficient patient flow through the practice
Verified the accuracy of patient's demographic and insurance information entered into the electronic medical record system Epic
Enhanced continuity of care for patients by utilizing the electronic medical records system integrated functions to include: confirmations, cancellations, wait lists, and online appointments
Complied with a regulatory/compliance guidance set for by Howard County General Hospital's policies and procedures; ensured compliance with state, local, and federal standards, and regulations.
Education and Training
Expected in 05/2023 to to
Bachelor of Science Finance: University of Maryland Global Campus - Adelphi, Md GPA:
Expected in 08/2022 to to
Certificate Human Resources Management: University of Maryland Global Campus - Adelphi, MD GPA:
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