Consultation Agent Resume Example
Skilled Assistant Customer Service employee offering expertise in resolving issues rapidly. Adept at building customer loyalty and repeat business. Conscientious about managing customer concerns to last detail. Experienced in accurately completing complex paperwork to support customer needs. Methodical IT team member knowledgeable about networking, project management and disaster recovery. Capable of installing hardware, updating software and managing LAN systems. Clear and open communicator with excellent planning and problem-solving skills. Motivated Customer Service Representative with over three years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Spanish Language. Ambitious Consultation Agent with hands-on experience verifying transaction information, obtaining payment authorizations and scheduling and preparing disbursements. First-rate expert at customer communication, data entry and organization. Diligent and meticulous professional commended for quickly and accurately learning new procedures.
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices and software to set up work stations for employees.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Promoted customer loyalty by delivering exceptional service to handle questions, complaints and pricing issues.
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
- Responded to customer requests for products, services and company information.
- Checked prices for customers and processed items sold by scanning barcodes.
- Reviewed and resolved differences between accounting information and cash drawer.
- Resolved issues with POS systems, card readers and receipt printers to prevent customer delays.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Counted cash in register drawer to balance register at beginning and end of shift.
- Adhered to state and federal laws by checking identification for proof-of-age and refusing alcohol sales to customers under age of 21.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Provided support to customers in shifting purchases from carts to cars to maintain customer satisfaction.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Immediately cleaned all spills on sidewalks and floors to prevent customer and employee injury.
- Bagged customer purchases while paying mind to industry best practices.
- Willingly took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Retrieved grocery carts and baskets from lot and various store locations.
Grand Island Senior High Varsity Softball
2015 - 2019
Grand Island Scorpions Summer Softball
2009 - 2018
Grand Island Senior High Varsity Track
2015 - 2018
Team Islander Mentor
2017- 2019
Hour of Code Coach - Jefferson Elementary
2018
Youth Empower:
Trash Pickup 2015 +12 Hours
Volunteer at Church Potluck +3 Hours
Career Pathways Institute
Hour of Code Instructor +2 Hours
Grand Island Senior High Softball:
Gates Kindergarten Field Day +3 Hours
Stolley Park Field Day +5 Hours
Elementary & Middle School Softball Camp 2015, 16, 17,18 +20
Hours Hoops Mania Scoreboard and Concessions 2015, 16, 17,18 +9 Hours
- GWAM 98
- Mac OS X
- Database Management Training
- Windows Vista-10
- Java Programming
- Microsoft Security Essentials
- Microsoft Excel
- Microsoft Office
- Paint.Net
- Low Voltage Installation
- CISCO 1 & 2 Completion
- Hour of Code Coach
- Customer Service Skills
- Database Management
- Information Technology
- IT Support
- Java Programming
- Mac OS
- Microsoft Excel
- Microsoft Office
- Windows
- Programming 1
- Apple Certified
- Customer consultation
- Sales consultation
- Continuing education at University of Nebraska - Omaha
- Majoring in Information Sciences
- Coursework in Networking, Programming and Low Voltage Installation
- Graduated with 4.0 GPA
- Cisco Certified Network Associate (CCNA)
- Apple Certified Associate (ACA)
- CompTIA A+
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Completeness
- Formatting
- Length
- Measurable results
Resume Overview
School Attended
- Grand Island Senior High School
- Career Pathways Institute
- Central Community College
Job Titles Held:
- Consultation Agent
- Customer Service Advisor
- Cashier
- Courtesy Clerk
Degrees
- High School Diploma
Information Technology
Computer Networking
Similar Resumes
