consultant agile scrum coach resume example with 18+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Career Overview

I am an Agile and Scrum Coach with a client-focus, and am results-oriented with over seven years' experience coaching at the team and enterprise levels. My well-rounded experience in various additional roles such as technical trainer, scrum master, business analyst, product owner, project manager, and program manager across numerous industries enables me to provide unparalleled communication and persuasion skills.

  • Certified: CSM, CSPO, CSP, SAFe Agilist
  • Four years Agile Coach experience
  • Four plus years Iteration (Scrum) Manager Experience
  • Project & Program Management Experience
  • 19 Years IT experience
  • Agile & Scrum Training Experience
  • Story Writing Workshops
  • Scrum, Kanban, TDD and XP practices
  • Scrum Implementations
  • Team Transformations
  • Converted Scrum team to Kanban
  • Individual and Group coaching
  • Perform Release Planning Workshop
  • Distributed team coaching and guidance
  • As an Agile Coach working at the Enterprise level, I have advised and guided leadership at the executive level to adopt truly Agile ways of thinking and operating.
  • I have coached Program and Portfolio Management from an Agile perspective with the goal of facilitating scaled agile.
  • I have coached many struggling teams and helped them achieve performance measured by faster development, higher quality, and fewer release roll-backs
  • As a coach, I have helped companies identify communication impediments and then guided them to remove the issues to increase productivity and decrease defects.
  • I have great success coaching Product Owners to better understand their role, improve Backlog maturity, and to evangelize about team successes to executive leadership, reversing years of poor performance
  • I have also coached executive leadership about Agile best practices and helped resolve numerous problems regarding predictability, transparency, estimation accuracy, and deployments
Professional Experience
07/2015 to 06/2016
Consultant Agile/Scrum Coach Abbott Laboratories Dayton, OH,
  • As an Agile Consultant, I guided the PMO management to identify gaps in agile thinking and culture, and to organize a continuous process of improvement.
  • I coached struggling teams and turned around failing teams so they became high-performing ones.
  • I restored order on the teams by re-establishing Agile best-practices and accountability.
  • Team productivity increased significantly and restored the confidence of upper management.
  • I coached the PMO and executives on Scaled Agile Framework and guided them to formulate a plan for a transition to the SAFe model.
  • I drove improvement within Product, PMO and Development approaches to Release Planning, Release Train planning, and cross team coordination.
05/2015 to 06/2015
Consultant Agile Implementation/Assessment Coach CIBER City, STATE,
  • As an Agile Consultant, I was contracted to perform an in-depth Agile Health Assessment
  • While guiding and supervising other coaches, I helped identify areas of misunderstanding by management and coached improvements to release plans
  • I led team of Agile Coaches to gather metrics on the client's agile maturity
  • Provided additional coaching and training to internal team-level coaches
  • Created recommended course of action for improvements
06/2013 to 05/2015
Consultant Agile/Scrum Coach Blue Cross, Blue Shield Kansas City, STATE,
  • As a Scrum coach, I guided multiple teams during a large scale conversion from legacy COBOL systems to a modern JAVA architecture.
  • I helped organize and plan a roll out of Scaled Agile Framework alongside other coaches.
  • Provided guidance on adaptation of SAFe methodology, planning Release Trains and Program Increment deployments.
  • I observed teams and identified areas of improvement on Agile best practices, and Scrum processes.
  • I held workshops and training sessions to guide learning in order to improve performance, predictability, delivery, and quality.
  • I applied LEAN concepts to identify antiquated "legacy" processes that produced additional wait-times and inefficiencies, then coached with Management and IT to develop solutions that removed the waste.
  • Guided product owners in backlog improvement, Feature creation and User Stories decomposition, release planning and then cross teams planning.
  • Organized and ran Scrum of Scrum meetings.
03/2012 to 06/2013
Scrum Master, Agile Coach, Program Manager Pearson ECollege City, STATE,
  • As a Scrum Master and Scrum Coach, I successfully determined gaps in team and department performance, developed an improvement plan, and improved performance by greater than 20% on each team.
  • I helped with the implementation of the SCRUM framework for the Technical Consulting (TC) group developing software in a Software As A Solution (SAAS) system.
  • I led PMO effort to develop an Agile Project Estimation methodology.
  • I officiated the SCRUM rituals for the TC team, including backlog grooming, iteration planning, retrospectives, daily stand-ups Daily, weekly, monthly reporting, burn-down/burn-up charts, and cumulative flow diagrams to measure progress and keep team on track.
  • I helped integrate non-collocated teams in Sri Lanka and developed methods of streamlining communications.
  • Successfully managed dozens of releases through complex SAAS release processes.
10/2011 to 01/2012
Consultant Project Manager Level3 City, STATE,
  • Program manager in charge of the Level 3 & Global Crossings Infrastructure.
  • Responsible for coordinating the kickoff and planning of 16 integrations projects.
07/2011 to 10/2011
Consultant Project Manager BW Bacon Vail Resorts City, STATE,
  • Served as project manager for the Vail Epic Photo program.
11/2008 to 07/2011
Scrum Business Analyst, Project Manager, Scrum Master HealthGrades City, STATE,
  • I was Project Manager, Requirements Analyst and Scrum Master on multiple executive projects and programs to integrate new properties into HealthGrades.
  • I served in SCRUM roles such as Scrum Master, Agile Requirements Analyst Coordinating the efforts of teams in various locations within the USA and Australia.
04/2007 to 11/2008
Consultant Business Analyst/Senior Requirements Analyst/ Project Manager CSS, Finance Industry City, STATE,
  • I was tasked with applying my Business Analysis expertise to identify gaps and failures in the BA process and propose improvements that resulted in the creation of a new department for Requirements Analysis (RA) Specialists.
  • I coached product team on requirements elicitation and management techniques.
11/2006 to 04/2007
Consultant Business Analyst, Disney Photo Imaging Walt Disney World City, STATE,
  • I served a blended role as Business Analyst on Agile teams, and applied RUP methodology to analyze and document requirements for the Disney Photo Imaging team.
  • I project-managed each agile development project and successfully achieved objectives on time.
01/2000 to 2006
IT Business Analyst Verizon (Syniverse) City, STATE,
  • I served as Business Analyst on large-scale, complex projects within the Telecommunications industry in both North and South America.
  • I elicited, gathered and managed Business and System Requirements.
  • I presented new products to International executive and technical level customers.
  • I accomplished corporate goal of analyzing and developing a new clearing product for Brazil, under budget and against great difficulties.
05/1996 to 05/2000
International Corporate Trainer DirecTV Galaxy Latin America City, STATE,
  • I performed needs-analysis, developed curricula and supporting training materials for the development of new DirecTV businesses in the region.
  • The subjects I trained included business processes, product features, and supporting financial and CRM applications.
  • I provided CSR and Executive-Level product training in Spanish, English and Portuguese throughout Latin America.
  • I supported Engineering and Software Development teams in setting up product and billing application testing.
  • Member of Business Process Improvement project team that successfully increased sales in the region Team Lead for Conditional Access Reconciliation project that diminished exposure to signal piracy by decreasing the number of "orphaned" active IRDs by over one-half million.
Education and Training
Expected in to to
BA: Education and Spanish
University of Colorado - Boulder, CO

Secondary Education and Spanish Literature


Certified Scrum Master (CSM)

Certified Scrum Product Owner (CSPO)

SAFe Agilist (SA)

Agile Certified Practitioner (ACP)

Rally Super User Training (2015)

Computer Based Curricula

Scrum Team Training

Requirement Elicitation via Use-Case Modeling

UML Modeling

English, Spanish, Portuguese
Technical Skills
Rally Power User Expert 3 2015
PPM Tools: Rally, Jira, TFS, Agile Planner Expert 8 Ongoing
Test Driven Development (TDD) Moderate 3 Ongoing
Scaled Agile Expert 3 Ongoing
Serena Agile Planner Expert 1.5 2014
Microsoft Office Pro Suite Moderate 18 2012
Familiar with Java, .Net, C# Mainframe systems Moderate 15 2015
SAFe, Scrum, Kanban Expert 7 2015

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Resume Overview

School Attended

  • University of Colorado

Job Titles Held:

  • Consultant Agile/Scrum Coach
  • Consultant Agile Implementation/Assessment Coach
  • Consultant Agile/Scrum Coach
  • Scrum Master, Agile Coach, Program Manager
  • Consultant Project Manager
  • Consultant Project Manager
  • Scrum Business Analyst, Project Manager, Scrum Master
  • Consultant Business Analyst/Senior Requirements Analyst/ Project Manager
  • Consultant Business Analyst, Disney Photo Imaging
  • IT Business Analyst
  • International Corporate Trainer


  • BA

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