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Construction Manager Resume Example

Resume Score: 80%

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CONSTRUCTION MANAGER
Summary

Results-oriented Construction Manager with more than 6 months experience in [Type] industry. Demonstrated ability to manage and deliver projects on time and within budget. Knowledge of [Area of expertise], financial operations and employee relations. Entrepreneurial mindset and skilled in developing trusted relationships. Driven Collections Representative with 3 years' experience in the industry. Exceptional negotiation, skip-tracing and communication skills. Computer, automated dialer and Microsoft Office proficiency. Well-versed in the Fair Debt Collections Practice Act.

Skills
Experience
Company Name | City, StateConstruction Manager08/2018 - 02/2019
  • Inspected sites before and after construction projects.
  • Liaised with company safety representatives to promote awareness and understanding of safety protocols.
  • Contracted and supervised workers for installations of cables and structures.
  • Obtained notices of completion and compliance certifications from all construction administration consultants.
  • Resolved issues during construction and commissioning phases to maintain tight schedules and budget levels.
  • Managed team of [Number] general contractors and reported project progress to project management.
  • Used Incident and Issues Tracking (IIT) system to document all onsite issues.
  • Led weekly status meeting and followed up with stakeholders and subcontractors.
  • Scoped and procured environmental insurance policies and managed permit applications.
Company Name | City, StateOrder Management Specialist 10/1989 - 01/2019
  • Prepared and distributed weekly reports documenting open orders, sales, shipping and service activities.
  • Fielded incoming calls and emails from customers and sales representatives and verified clear and complete communication among involved parties.
  • Mastered company sales and order management processes, becoming go-to expert in company, answering questions from various personnel levels.
  • Initiated and conducted ongoing conference calls with sales to confirm order management met or exceeded customer expectations.
  • Provided tracking details and resolved problems for customers.
Company Name | City, StateCustomer Service Representative01/1985 - 09/1989
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Educated customers on special pricing opportunities and company offerings.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
  • Evaluated customer account information to assess current issues and determine potential solutions.
Company Name | City, StateCollections Representative01/1981 - 12/1984
  • Reasoned with customers and attempted to negotiate full balance payments.
  • Handled, researched and settled [Number] disputes weekly.
  • Managed approximately [Number] inbound and outbound calls daily.
  • Handled contracts and payments on accounts.
  • Advised debtors on payment options and set up payment plans.
  • Handled irate customers smoothly to achieve performance targets.
  • Prepared packages containing all pertinent documentation for collections accounts.
  • Received payment and posted to appropriate customer accounts.
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Negotiated credit extensions to assist customers in paying overdue accounts.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Negotiated rates with customers and entered payments into accounting system.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Reviewed accounts to determine payment plan compliance.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Processed payments over phone and set up recurring drafts.
  • Recorded information about customers' financial status and collections status efforts.
Education and Training
Barry University | City, StateBachelor of Science in PlanationQueipoBusiness Administration12/2002
Accomplishments
  • Held a 100% success rate on assigned projects.

Real Estate License

Acquired my Real Estate License in 2005 It is inactive.

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Resume Overview

School Attended

  • Barry University

Job Titles Held:

  • Construction Manager
  • Order Management Specialist
  • Customer Service Representative
  • Collections Representative

Degrees

  • Bachelor of Science in PlanationQueipoBusiness Administration

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