Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced Conference Center Manager and Hospitality Industry Manager with over 29 years of experience in building maintenance, daily operations, staffing and sales. . Excellent reputation for resolving problems, improving customer satisfaction, staff management and driving overall operational improvements. Consistently saved costs while increasing profits. Delivering 100% satisfaction to clients and management.

  • Operations Oversight
  • Budgeting
  • Teamwork
  • Employee Training
  • Prospecting Clients
  • Grounds maintenance
  • Customer engagement and assistance
  • Safety requirements and codes
  • Repair and maintenance
  • Building system functionality
  • Property tours and inspections
  • Contract Negotiation
  • Product and Service Sales
  • Relationship building
  • Team Leadership
  • Scheduling
  • Staff Management
  • Quality Management
  • Equipment operations
  • Operations management
  • Coordinating repairs
  • Project Management
  • Construction project management
  • Financial budgeting and reporting
  • Building operations
  • Sales processes
  • Goals and Performance
  • Positive and upbeat
Work History
Conference Center Manager, 01/2007 to Current
Compass Group Usa IncKankakee, IL,
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Maintained working knowledge of building security, HVAC, electrical and other systems vital to successful building operation.
  • Scheduled, directed and supervised external contractors in maintenance and upkeep of conference center building.
  • Coordinated leasing, contracts with other companies and facility maintenance budgets to provide for seamless building operations.
  • Supervised and trained custodial staff in cleaning and maintenance of facilities and premises.
  • Developed and maintained relationships with Internal and external customers and suppliers through continual communication and developing relationships.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Implemented Guest Satisfaction program and used only qualified staff to promote memorable, consistent and positive guest experiences.
  • Maintained cleanliness and organization of conference rooms and staff workspace, working closely with employees to systemize tasks.
  • Delegated daily tasks to employees, streamlining daily progress and efficiency.
  • Built loyal account base and long-term business relationships with PetroSkills classes and external accounts.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class "perfect" work.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Promoted positive customer experience through day-to-day supervision and management of conference center facility.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with our internal and external customers to build connections and nurture relationships.
  • Scheduled employees shifts, taking into account customer traffic and employee strengths.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and amount of business.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored over employees' day-to-day activities and made plans to rectify issues resulting in better productivity/organization.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Organized budget documentation and tracked expenses to maintain tight business controls.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Maintained relationships with vendors and managed invoices for all conference center operations. Invoiced all internal and external clients. Collected all forms of payment by external clients.
  • Worked with conference center customers to understand needs and provide proposals for service.
Assistant Manager, 07/2000 to 01/2007
Ace HardwareHampton, VA,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Coached team on effective upselling and cross-selling methods.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored employee performance and developed improvement plans.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Responded to customer concerns, working with manager to raise customer satisfaction ratings required by Marriott.
  • Assessed workloads to meet seasonal fluctuation needs.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Provided current employees options for additional training opportunities.
  • Communicated with managers of other departments to maintain transparency.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Assisted Manager in interview process of prospective employees and provided feedback.
Director of Sales and Marketing, 02/1992 to 11/2006
Hersha Hospitality Management, LpCampbell, CA,
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Forged and nurtured relationships with customers to cultivate loyalty, boosting customer satisfaction ratings.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Prepared sales presentations for clients showing success and credibility of hotel.
  • Managed and motivated sales team.
  • Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
  • Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Hired sales representatives.
  • Built deep relationships with business clients.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
  • Investigated and integrated new strategies to expand business operations and grow customer base.
  • Monitored sales team performance, analyzed sales data and reported information to area managers.
  • Created all aspects of sales planning, development, and team and account management hotel.
  • Held one-on-one meetings with sales team to identify selling hurdles and offered insight on how best to remedy such issues.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Organized promotional events and interacted with community to increase sales volume.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Built relationships with customers and community to establish long-term business growth.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Held weekly meetings with sales, front desk manager, food & beverage and General Manager to identify techniques to overcome sales obstacles.
  • Targeted prospects in other territories through careful research of competitor products, services and trends.
  • Hired, supervised and coached employees on sales strategies to optimize performance.
  • Marketed hotel to targeted audience at trade shows and events.
  • Attracted new clientele and developed customer relationships by hosting product-focused events.
  • Maintained up-to-date knowledge of hotel and performed competitor analysis.
High School Diploma: , Expected in
Odessa High School - Odessa, TX
No Degree: Business Administration And Management, Expected in
Odessa College - Odessa, TX
No Degree: Hospitality Operations And Sales, Expected in
Marriott Hotels - ,
No Degree: Hospitality, Operations And Sales, Expected in
Hilton Hotels - ,
No Degree: Hospitality Operations And Sales, Expected in
Holiday Inn Hotels - ,

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Resume Overview

School Attended

  • Odessa High School
  • Odessa College
  • Marriott Hotels
  • Hilton Hotels
  • Holiday Inn Hotels

Job Titles Held:

  • Conference Center Manager
  • Assistant Manager
  • Director of Sales and Marketing


  • High School Diploma
  • No Degree
  • No Degree
  • No Degree
  • No Degree

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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