Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Career Overview
Result oriented Information Science and Technology technician with extensive IT experience. Proven problem solver and team player with excellent communications skills. A well demonstrated ability to handle multiple tasks in demanding situations while focusing on client and employer's needs. Dedicated to improving working relationships within an organization as well as with clients.
Professional Experience
Computer Lab Consultant, 08/2010 to Current Great American Insurance Group – Los Angeles, CA,
Provide assistance to students on a variety of technical issues including accessing the Internet.
Perform troubleshooting and repairs on computers and peripheral equipment to minimize lab down time.
Performance Engineer / Infrastructure Engineer I, 05/2013 to 07/2013 Cubic Corporation – Amherst, NY,
Built a tool to automatically generate reports which decreased 45 hours of manual work to 15 minutes.
Redesigned and implemented more effective company procedure for reserving and tracking infrastructure usage.
Analyzed and generated reports from performance tests using HP LoadRunner Analysis.
Prepared Production Dashboards before and after implementation.
Help desk Support Technician Intern, 06/2012 to 08/2012 Imaging Sciences International – City, STATE,
Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions.
Provided computer help desk support and technical training on hardware/software to end-users.
Designed and created knowledge base for technicians and employees using Drupal.
Data Analyst Intern, 01/2012 to 05/2012 IT-Pros Philadelphia – City, STATE,
Researched and participated in various technology-based user-groups throughout the Philadelphia region.
Social media activities included the IT Pros - Philadelphia Blog, Twitter, Facebook and LinkedIn accounts.
Research and Development Intern, 04/2011 to 06/2011 SAP AG – City, STATE,
Created prototypes of Business Service Editor using HTML5, JavaScript, jQuery and CSS.
Worked remotely with colleagues in Bulgaria to update on progress and showcase work.
Developed a user interface (editor) for a USDL based description of Business Services.
Education and Training
Bachelors: Information Sciences and Technology, Expected in December 2013 The Pennsylvania State University - Abington, PA GPA:
GPA: 3.7
Skills
Software: Microsoft Office Suite, Drupal CMS, WordPress Developer, Windows Server 2008, Visual Studio 2012, Microsoft Azure, Adobe Dreamweaver, Adobe Photoshop, HP LoadRunner
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