Computer Lab Consultant Resume Example
Result oriented Information Science and Technology technician with extensive IT experience. Proven problem solver and team player with excellent communications skills. A well demonstrated ability to handle multiple tasks in demanding situations while focusing on client and employer's needs. Dedicated to improving working relationships within an organization as well as with clients.
August 2010 to CurrentGreat American Insurance Group － Los Angeles , CA
- Provide assistance to students on a variety of technical issues including accessing the Internet.
- Perform troubleshooting and repairs on computers and peripheral equipment to minimize lab down time.
June 2013 to August 2013Cubic Corporation － Amherst , NY
- Built a tool to automatically generate reports which decreased 45 hours of manual work to 15 minutes.
- Redesigned and implemented more effective company procedure for reserving and tracking infrastructure usage.
- Analyzed and generated reports from performance tests using HP LoadRunner Analysis.
- Prepared Production Dashboards before and after implementation.
June 2012 to August 2012Imaging Sciences International － City , STATE
- Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions.
- Provided computer help desk support and technical training on hardware/software to end-users.
- Designed and created knowledge base for technicians and employees using Drupal.
January 2012 to May 2012IT-Pros Philadelphia － City , STATE
- Researched and participated in various technology-based user-groups throughout the Philadelphia region.
- Social media activities included the IT Pros - Philadelphia Blog, Twitter, Facebook and LinkedIn accounts.
May 2011 to July 2011SAP AG － City , STATE
- Created prototypes of Business Service Editor using HTML5, JavaScript, jQuery and CSS.
- Worked remotely with colleagues in Bulgaria to update on progress and showcase work.
- Developed a user interface (editor) for a USDL based description of Business Services.
IT Integration and Problem Solving - Scrum Master and Lead Developer/Designer
- Developed a web application that allows user to create, modify and print Microsoft Tags.
Human - Computer Interaction - Team Leader and Designer/Developer
- Planned, prepared specifications and designed a prototype for application monitoring a data center.
Programming for the Web - Team Leader and Designer
- Created a Student Registration System using PHP, MySQL and JavaScript.
Non-profit Community Website - Founder, Designer, Developer and Administrator
- Developed a website for non-profit community using WordPress and Responsive Web Design framework. The site also includes heavy integration with social media networks using plug-ins.
GPA: 3.7
- Software: Microsoft Office Suite, Drupal CMS, WordPress Developer, Windows Server 2008, Visual Studio 2012, Microsoft Azure, Adobe Dreamweaver, Adobe Photoshop, HP LoadRunner
- Languages: C#, ASP.NET,PHP, SQL, PL/SQL, Visual Basic, HTML5, CSS3, JavaScript, jQuery, Responsive Web Design
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Resume Overview
School Attended
- The Pennsylvania State University
Job Titles Held:
- Computer Lab Consultant
- Performance Engineer / Infrastructure Engineer I
- Help desk Support Technician Intern
- Data Analyst Intern
- Research and Development Intern
Degrees
- Bachelors : Information Sciences and Technology , December 2013
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