Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Career Overview

Result oriented Information Science and Technology technician with extensive IT experience. Proven problem solver and team player with excellent communications skills. A well demonstrated ability to handle multiple tasks in demanding situations while focusing on client and employer's needs. Dedicated to improving working relationships within an organization as well as with clients.

Professional Experience
Computer Lab Consultant, 08/2010 to Current
Great American Insurance GroupLos Angeles, CA,
  • Provide assistance to students on a variety of technical issues including accessing the Internet.
  • Perform troubleshooting and repairs on computers and peripheral equipment to minimize lab down time.
Performance Engineer / Infrastructure Engineer I, 05/2013 to 07/2013
Cubic CorporationAmherst, NY,
  • Built a tool to automatically generate reports which decreased 45 hours of manual work to 15 minutes.
  • Redesigned and implemented more effective company procedure for reserving and tracking infrastructure usage.
  • Analyzed and generated reports from performance tests using HP LoadRunner Analysis.
  • Prepared Production Dashboards before and after implementation.
Help desk Support Technician Intern, 06/2012 to 08/2012
Imaging Sciences InternationalCity, STATE,
  • Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions.
  • Provided computer help desk support and technical training on hardware/software to end-users.
  • Designed and created knowledge base for technicians and employees using Drupal.
Data Analyst Intern, 01/2012 to 05/2012
IT-Pros PhiladelphiaCity, STATE,
  • Researched and participated in various technology-based user-groups throughout the Philadelphia region.
  • Social media activities included the IT Pros - Philadelphia Blog, Twitter, Facebook and LinkedIn accounts.
Research and Development Intern, 04/2011 to 06/2011
  • Created prototypes of Business Service Editor using HTML5, JavaScript, jQuery and CSS.
  • Worked remotely with colleagues in Bulgaria to update on progress and showcase work.
  • Developed a user interface (editor) for a USDL based description of Business Services.
Education and Training
Bachelors: Information Sciences and Technology, Expected in December 2013
The Pennsylvania State University - Abington, PA

GPA: 3.7

  • Software: Microsoft Office Suite, Drupal CMS, WordPress Developer, Windows Server 2008, Visual Studio 2012, Microsoft Azure, Adobe Dreamweaver, Adobe Photoshop, HP LoadRunner
  • Languages: C#, ASP.NET,PHP, SQL, PL/SQL, Visual Basic, HTML5, CSS3, JavaScript, jQuery, Responsive Web Design

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Resume Overview

School Attended

  • The Pennsylvania State University

Job Titles Held:

  • Computer Lab Consultant
  • Performance Engineer / Infrastructure Engineer I
  • Help desk Support Technician Intern
  • Data Analyst Intern
  • Research and Development Intern


  • Bachelors

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