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Computer Field Service Engineer Resume Example

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COMPUTER FIELD SERVICE ENGINEER
Professional Summary
Certifications
HIIPA Certified 2015 - 2017
Interests
HP LaserJet Series 1320, M1319, 2015, 3035, M2727, HP DeskJet Series printers, Compaq IJ series printers, Canon Laser printers, Lexmark, Laser series printers Xerox MFP Series Laser Printers including Phaser 3300 MFP, 3325, 3315 Work Centre. Experienced Printer break fix and complete rebuild for HP and Lexmark and Xerox. Certified with Dell Inspirion and Latitude laptops and Dell Dimension and Optiplex PCs, and all of Dells Laser and Inkjet printers, Dell Servers workstations and routers. Worked in community service projects including fund raising for children organizations, and collecting food for the homeless, and have Volunteered in the Burn Unit at Children's Hospital. Also delivered Meals on Wheels to the Elderly and the disabled. Wounded Warrior Project fund raising. Am always active in volunteering.
Skills
Business Computers (Excel, MS Office, Word Perfect, dBase, COBOL, DOS, PASCAL,), Consumer Science, Statistics. Lotus Notes. Microsoft Windows 8.1, 7, Windows XP with Windows 7 Embedded POS, Unix. DDA, Microsoft Office 2007 Professional, Microsoft Office 2010 Professional, , Microsoft Office 2003, 2007, 2009. 2010, 8.2 Back Office, Microsoft Project 2007. and Wan, LAN, Broadband and DSL, Disk Imaging with Norton's Ghost software. Dell and Lenovo Servers, desktops, workstations and Routers, HP Servers, desktops, workstations and Routers, All Rack Mounted Hardware.
Work History
Computer Field Service Engineer, 07/2008 to 10/2015
CompuCom Inc – Alabama
  • Birmingham - Al and All of Alabama and North East and North East Central Mississippi Field service technician for C Store customer.
  • Making service calls to sites to repair and maintain Back Office PC's and HP and Xerox All-in-one laser printers.
  • IBM POS registers and maintaining their credit card terminals and fuel controllers and making sure Debit and credit system is processing normal 24 hrs operations.
  • Maintaining in store Network operations and also maintain their Hard drives.
  • Maintaining specialized pc imaging for a Large Retalix C-Store chain.
  • Was responsible for keeping site network pc's and POS registers, which were all Windows 7 operating to customers requirements, which required hard drives to be imaged by me as the Alabama, and NE Mississippi tech, all images were maintained for the customer on my company laptop and I was also responsible for a large hardware inventory, which required me to complete all parts PO's and RMA's and shipping the parts to the vendor for repair and the return to me to receive back into my inventory for reuse.
  • I was also responsible for re-building all of the customers HP and Xerox all-in-one laser printer.
  • I was also responsible for replacing the POS equipment, scanners, receipt printers, touch screens, cash drawers, credit card terminals and downloading the credit files for those terminals for Marathon and ADS networks,.
  • battery backups on POS equipment and Trip-lite UPS units in the WAN network boxes along with Broadband and DSL modems, Recently completed a new Retalix POS install for a major Truck Stop Travel Center group.
  • Credit card pin pads and stylus for debit and credit which also required reloading credit card files to enable card readers to process transactions.
  • images during daily operations and upgrades and conversions for Exxon, Marathon and Valero and Non Brand C Stores.

Independent Field Engineer Contractor, 01/2017 to Current
Independent Field Engineer Contractor – Birmingham, Alabama
  • Various Companies covering North And Central Alabama Work entailed from installing Customer receipt printers, site surveys, installing new desktop pc's and backing up all customer data, and configuring new pc's and restoring data backups.
  • Installing check document printers.
  • Verifying all customer data was restored and all applications are operating.
  • Maintained [Number]% uptime on company networks through careful and preventative maintenance.

Technical Writer, 01/2010 to 11/2016
Birmingham, AL
  • I was responsible for reviewing and updating user manuals and completely creating new guides for updated software / Hardware usage.
  • Was constantly updating all types of user manuals for City Employees to use for their day to day departments.
  • Worked with department managers to get all required needs met for the instruction level needs for varied employee training.
Independent Field Engineer Contractor, 10/2015 to 12/2016
Independent Field Engineer Contractor – Alabama

Education
Dell Certified - Various Systems and Peripherals: 2015
Lenovo / IBM Systems Certification in desktops and laptops: 2014
Xerox Laser Printers Certifications 2012 - 2015 HP Laser printers and All-In-One Printers 2009 - 2015 Lexmark Laser Printer Cert MFP Family of Printers: 2014
Additional Information
  • HP LaserJet Series 1320, M1319, 2015, 3035, M2727, HP DeskJet Series printers, Compaq IJ series printers, Canon Laser printers, Lexmark, Laser series printers Xerox MFP Series Laser Printers including Phaser 3300 MFP, 3325, 3315 Work Centre. Experienced Printer break fix and complete rebuild for HP and Lexmark and Xerox. Certified with Dell Inspirion and Latitude laptops and Dell Dimension and Optiplex PCs, and all of Dells Laser and Inkjet printers, Dell Servers workstations and routers. Worked in community service projects including fund raising for children organizations, and collecting food for the homeless, and have Volunteered in the Burn Unit at Children's Hospital. Also delivered Meals on Wheels to the Elderly and the disabled. Wounded Warrior Project fund raising. Am always active in volunteering.
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Resume Overview

Companies Worked For:

  • CompuCom Inc
  • Independent Field Engineer Contractor

Job Titles Held:

  • Computer Field Service Engineer
  • Independent Field Engineer Contractor
  • Technical Writer

Degrees

  • Dell Certified - Various Systems and Peripherals : 2015
    Lenovo / IBM Systems Certification in desktops and laptops : 2014
    Xerox Laser Printers Certifications 2012 - 2015 HP Laser printers and All-In-One Printers 2009 - 2015 Lexmark Laser Printer Cert MFP Family of Printers : 2014

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