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Computer Field Engineer Resume Example

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COMPUTER FIELD ENGINEER
Professional Summary
Field Service Software Engineer - highly skilled at software installation, upgrades, updates and hardware replacement. Specializes in virus removal and performance tweaks. Well-versed in troubleshooting and repairing malfunctioning hardware and software. Devises innovative strategies to resolve recurring computer and network problems. Knowledgeable about Hardware & Software. Personable, friendly and committed to resolving computer problems in a timely and thorough manner to maintain uptime. Desktop Support Technician with 20 years providing rapid client-centered technical support. Expertise in identifying root causes. Dedicated IT professional highly effective at maintaining and installing software and hardware for laptop and desktop computers. Seeks a role offering opportunities for long term professional growth and development. Innovative Computer Technician with 20 years in computer maintenance and repair. Advanced knowledge of Microsoft, Retalix, as well as extensive experience with Dell and Lenovo computers. Self-motivated Computer Technician with 20 years experience installing and maintaining company databases and servers.
Skills
  • Desktop and laptop repair
  • Internal components installation
  • Software libraries maintenance
  • Anti-virus solutions
  • Internet setup and repair
  • Detail-oriented
  • Patient
  • File transfers expert
  • Mobile data devices installation
  • Routing protocols knowledge
  • Strong communication skills
  • Self-starter
  • Focused
  • Innovative thinker
  • Anti-virus software
Work History
Computer Field Engineer, 12/2015 to 02/2017
Computer Contractor – Alabama
    Field service technician for C Store customer. Making service calls to sites to repair and maintain Back Office PC's  and HP and Xerox All-in-one laser printers. IBM POS registers and maintaining their credit card terminals and fuel controllers and making sure Debit and credit system is processing normal 24 hrs operations. Maintaining in store Network operations and also maintain their Hard drives. Maintaining specialized pc imaging for a Large Retalix C-Store chain.  Was responsible for keeping site network pc's  and POS registers, which were all Windows 7 operating to customers requirements, which required hard drives to be imaged by me as the Alabama, and NE Mississippi tech, all images were maintained for the customer on my company laptop and I was also responsible for a large hardware inventory.
  • Maintained 98% uptime on company networks through careful and preventative maintenance.
  • Resolved virus and malware issues with a 98% success rate.
  • Resolved 85 technical support inquiries per 30 Day.
  • Set up equipment for 250 employees, including installing cables and hardware.

Field Service Engineer, 07/2008 to 10/2015
Compucom Systems, Inc – Alabama, North West Mississippi, Florida Panhandle
    Field service technician for C Store customer. Making service calls to sites to repair and maintain Back Office PC's  and HP and Xerox All-in-one laser printers. IBM POS registers and maintaining their credit card terminals and fuel controllers and making sure Debit and credit system is processing normal 24 hrs operations. Maintaining in store Network operations and also maintain their Hard drives. Maintaining specialized pc imaging for a Large Retalix C-Store chain.  Was responsible for keeping site network pc's  and POS registers, which were all Windows 7 operating to customers requirements, which required hard drives to be imaged by me as the Alabama, and NE Mississippi tech, all images were maintained for the customer on my company laptop and I was also responsible for a large hardware inventory.
  • Resolved 50 technical support inquiries per Week.
  • Set up equipment for 125 employees, including installing cables and hardware.
  • Maintained 95% uptime on company networks through careful and preventative maintenance.
  • Resolved virus and malware issues with a 100% success rate.
  • Installed software and operating systems on 75 company computers.
  • Maintained accurate hardware and software inventories.
  • Restored data, operating systems, files, documents and drivers.
  • Built and repaired Dell, Lenovo and HP computers.
  • Trained both internal and off-site users in repairing and resolving recurring issues.
  • Traveled up to 375 miles to meet customers on location to handle hardware and software issues.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Repaired and replaced hardware, including Servers. POS registers
  • Installed system software, including Retalix.
  • Ordered necessary supplies and parts to repair malfunctioning hardware.

Education
Associate of Science: Computer Science, 1987
Herzing Institute - Birmingham, Al

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    Herzing Institute, Birmingham, Alabama.                                              1985 - 1989 Associate Computer Science Degree, G.P.A. 3.5.  Relevant coursework:  Business Computers (Excel, MS Office, Word Perfect, dBase, COBOL, DOS, PASCAL,), Consumer Science, Statistics. Lotus Notes.  

  • 3.5 GPA
Certifications
A+ Certified                                                                                                2015 Dell Certified – Various Systems and Peripherals                                             2014  Lenovo / IBM Systems Certification in desktops and laptops                             2014 Xerox Laser Printers  Certifications                                                      2012 - 2015 HP Laser printers and All-In-One Printers                                             2009 - 2015 Lexmark Laser Printer Cert MFP Family of Printers                                           2015 HIIPA Certified                                                                                 2015 – 2017
Volunteering
Worked in community service projects including fund raising for children organizations, and collecting food for the homeless, and have Volunteered in the Burn Unit at Children's Hospital. Also delivered Meals on Wheels to the Elderly and the disabled. Wounded Warrior Project fund raising. Am always active in volunteering.
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Resume Overview

Companies Worked For:

  • Computer Contractor
  • Compucom Systems, Inc

School Attended

  • Herzing Institute

Job Titles Held:

  • Computer Field Engineer
  • Field Service Engineer

Degrees

  • Associate of Science : Computer Science , 1987

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