Computer Field Engineer Resume Example
Love this resume?Build Your Own Now
COMPUTER FIELD ENGINEER
Professional Summary
Field Service Software Engineer - highly skilled at software installation, upgrades, updates and hardware replacement. Specializes in virus removal and performance tweaks. Well-versed in troubleshooting and repairing malfunctioning hardware and software. Devises innovative strategies to resolve recurring computer and network problems. Knowledgeable about Hardware & Software. Personable, friendly and committed to resolving computer problems in a timely and thorough manner to maintain uptime. Desktop Support Technician with 20 years providing rapid client-centered technical support. Expertise in identifying root causes. Dedicated IT professional highly effective at maintaining and installing software and hardware for laptop and desktop computers. Seeks a role offering opportunities for long term professional growth and development. Innovative Computer Technician with 20 years in computer maintenance and repair. Advanced knowledge of Microsoft, Retalix, as well as extensive experience with Dell and Lenovo computers. Self-motivated Computer Technician with 20 years experience installing and maintaining company databases and servers.
Skills
|
|
Work History
Computer Field Engineer, 12/2015
to 02/2017
General Motors – Defiance
General Motors – Defiance
-
Field service technician for C Store
customer. Making service calls to sites to repair
and maintain Back Office PC's and HP and Xerox All-in-one laser printers. IBM
POS registers and maintaining their credit card terminals and fuel controllers and
making sure Debit and credit system is processing normal 24 hrs operations. Maintaining
in store Network operations and also maintain their Hard drives. Maintaining specialized
pc imaging for a Large Retalix C-Store chain. Was responsible for keeping
site network pc's and POS registers,
which were all Windows 7 operating to customers requirements, which required
hard drives to be imaged by me as the Alabama, and NE Mississippi tech, all images
were maintained for the customer on my company laptop and I was also
responsible for a large hardware inventory.
- Maintained 98% uptime on company networks through careful and preventative maintenance.
- Resolved virus and malware issues with a 98% success rate.
- Resolved 85 technical support inquiries per 30 Day.
- Set up equipment for 250 employees, including installing cables and hardware.
Field Service Engineer, 07/2008
to 10/2015
Compucom Systems, Inc – City , STATE
Compucom Systems, Inc – City , STATE
-
Field service technician for C Store
customer. Making service calls to sites to repair
and maintain Back Office PC's and HP and Xerox All-in-one laser printers. IBM
POS registers and maintaining their credit card terminals and fuel controllers and
making sure Debit and credit system is processing normal 24 hrs operations. Maintaining
in store Network operations and also maintain their Hard drives. Maintaining specialized
pc imaging for a Large Retalix C-Store chain. Was responsible for keeping
site network pc's and POS registers,
which were all Windows 7 operating to customers requirements, which required
hard drives to be imaged by me as the Alabama, and NE Mississippi tech, all images
were maintained for the customer on my company laptop and I was also
responsible for a large hardware inventory.
- Resolved 50 technical support inquiries per Week.
- Set up equipment for 125 employees, including installing cables and hardware.
- Maintained 95% uptime on company networks through careful and preventative maintenance.
- Resolved virus and malware issues with a 100% success rate.
- Installed software and operating systems on 75 company computers.
- Maintained accurate hardware and software inventories.
- Restored data, operating systems, files, documents and drivers.
- Built and repaired Dell, Lenovo and HP computers.
- Trained both internal and off-site users in repairing and resolving recurring issues.
- Traveled up to 375 miles to meet customers on location to handle hardware and software issues.
- Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
- Repaired and replaced hardware, including Servers. POS registers
- Installed system software, including Retalix.
- Ordered necessary supplies and parts to repair malfunctioning hardware.
Education
Associate of Science: Computer Science,
1987
Herzing Institute - City, State
Herzing Institute - City, State
- 3.5 GPA
Refresh available Networking and new Technology
Herzing Institute, Birmingham, Alabama. 1985 - 1989 Associate Computer Science Degree, G.P.A. 3.5. Relevant coursework: Business Computers (Excel, MS Office, Word Perfect, dBase, COBOL, DOS, PASCAL,), Consumer Science, Statistics. Lotus Notes.
Certifications
A+
Certified2015
Dell
Certified – Various Systems and
Peripherals 2014 Lenovo
/ IBM Systems Certification in desktops and
laptops
2014
Xerox Laser Printers
Certifications
2012 - 2015
HP Laser printers and All-In-One Printers 2009 - 2015
Lexmark Laser Printer Cert MFP Family of Printers 2015
HIIPA Certified 2015 – 2017
Volunteering
Worked in community service
projects including fund raising for children organizations, and collecting food for the
homeless, and have Volunteered in the Burn Unit at Children's Hospital. Also
delivered Meals on Wheels to the Elderly and the disabled. Wounded Warrior Project fund raising. Am always
active in volunteering.
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Word choice
- Strong summary
- Typos
Resume Overview
School Attended
- Herzing Institute
Job Titles Held:
- Computer Field Engineer
- Field Service Engineer
Degrees
- Associate of Science : Computer Science , 1987
Similar Resumes
