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comprehensive stroke telestroke program manager resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Goal-oriented, passionate professional health systems leader with authentic enthusiasm, excellent people skills, and a contagious work ethic seeking growth opportunities.

  • Leadership: Innovative and creative leader, promote respect-for-all people behavior, celebrate diversity, equity, and inclusion, and promotes true collaboration and teamwork across multidisciplinary teams.
  • Clinical skills: CPHQ & CCRN-K certified, robust experience in multiple comprehensive stroke centers and trauma centers, neuroscience nursing, evidence-based practice, and true collaboration with all multidisciplinary team members.
  • Project management and organization: Leader on point for implementing changes in policies and clinical practices and supporting the complexity of changes in CCU while serving the team as the clinical expert.
  • Work environment and team culture: team engagement activities and monitoring/promoting staff satisfaction, shared decision-making model for individual care plans, encourages and embraces team initiatives, and leads by example to reduce health disparities and inequities.
  • Experienced with small to enterprise-level project and team management as a leader with high standards of culturally competent care for a diverse population and operational needs.
  • A multipotentialite with extensive data analysis and utilization experience through various complex systems and software.
Skills
  • Quality and Process Improvement
  • Process Implementation
  • Operational Records Maintenance
  • Epic Systems
  • Data Analysis
  • Operating Plans Development
  • Policy and Program Development
  • Nursing Operations Management
  • Performance Monitoring
  • Compliance Advisory
  • Stakeholder Coordination
  • Logistics Project Management
  • Clinical Quality Program Standards
  • Patient Advocacy
  • Quality Assurance Controls
  • Health Information Systems
  • Problem Identification
  • Medicare Compliance
  • Risk Analysis
  • Clinical Staff Management
  • Employee Recruitment and Hiring
  • Employee Performance Evaluations
Experience
Comprehensive Stroke & Telestroke Program Manager, 12/2020 to Current
Baptist Healthcare System, Inc.Princeton, KY,
  • Used a change and innovative leadership model to manage 4.5 FTEs and the multidisciplinary team members' quality & safety clinical work for the first TJC-certified Comprehensive Stroke Center.
  • Overall management and QI for UW Medicine Harborview Telestroke Program with Harborview being the hub of 11 rural, critical access hospitals without expert vascular neurology service through a complex Telehealth system for business revenue generation and to provide expert care in areas with high health inequities and stroke mortalities.
  • Regulatory and safety oversight for TJC-certified Comprehensive Stroke Center
  • Contracting and negotiating services with outside hospital partners' executive leadership while supporting the clinical implementations of Telestroke equipment, site training and visits, and workflow creation & maintenance.
  • Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
Critical Care Unit Nurse Manager, 09/2019 to 11/2020
Virginia Mason Medical CenterCity, STATE,
  • Overall management and leadership over 130 FTEs including the multidisciplinary nursing team members (RNs, PCTs, Monitor Techs, Unit Scheduler, Observation Tech, transient staff, and ancillary support).
  • Served as a representative for the unit within the organization as well as daily collaboration with outside resources including vendors, educators, speakers, and contractors.
  • Maximized the quality and efficacy of the care systems for the unit while collaborating with QI, IP, providers, and all administrative and ancillary teams.
  • Collaborated with interdisciplinary team members to create, implement, and adapt individualized operational and patient care plans that meet the patients' and organizational goals.
  • Promoted research through collaboration with the Stroke Team regarding clinical trials. Facilitates support of clinical trials through appropriate patient referrals to research studies upon request.
  • Promoted team and customer engagement and input while integrating regulatory requirements into standard work, policies, procedures, and clinical practices.
  • Promoted a creative and joyful work environment and an inclusive workplace culture.
PRE/POST-ANESTHESIA CARE RN (Agency) , 03/2018 to 09/2019
Eastside Surgery CenterCity, STATE,
  • Extensive patient assessment care before and/or post-anesthesia in outpatient surgery centers.
  • Professional communication with the staff members to deliver quality patient care from admission to discharge through direct supervision of all nursing and ancillary staff and direct patient care.
NEURO ICU CHARGE RN/ STAT RN , 01/2018 to 09/2019
Swedish Medical Center Cherry HillCity, STATE,
  • Implemented and managed Self-scheduling Project on a neuro ICU unit without processes to address staffing gaps while partnering with the organization's senior leadership and management teams.
  • Decreased 13% of overtime and incentive payouts within 3 months of initiating the Self-scheduling Project.
  • Nursing quality and infection control/prevention lead contributing to 0 CAUTI and HAPI for Q2, Q3, and Q4 of 2019.
  • Extraordinary critical care with neurosurgery and neurology emphasis with a broad understanding and management of life-saving measures for neurosurgical and neurology patients.
Education and Training
DNP: Populations Health & Systems Leadership, Expected in 06/2025 to University of Washington - Seattle, WA,
GPA:
MN: Nursing Administration Leadership, Expected in 06/2021 to Universtiy of Washington - Bothell, WA,
GPA:
Bachelor of Science: Nursing, Expected in 05/2017 to University of Texas - Austin, TX,
GPA:
Associate of Applied Science: Nursing, Expected in 12/2014 to Central Texas College - Killeen, TX
GPA:
Bachelor of Arts: Photography And Video, Expected in 03/2010 to Keimyung University - ,
GPA:
Languages
Korean:
Native/ Bilingual
Negotiated:
Japanese:
Limited
Negotiated:
Websites, Portfolios, Profiles
  • www.linkedin.com/in/Jessicakwakcallen/
  • www.uwmedicine.org/specialties/neurosciences-institute/stroke-care
  • www.uwmedicine.org/specialties/neurosciences-institute/telestroke-program
Certifications
  • Certified Professional in Healthcare Quality (CPHQ)
  • Certified Critical Care Registered Nurse (CCRN-K)
  • Virginia Mason Production System (VMPS) for Leaders (Toyota Production/Lean Six Sigma system)
  • BLS, ACLS, PALS Certified
  • Trauma-Informed Care Certification
,

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Resume Overview

School Attended

  • University of Washington
  • Universtiy of Washington
  • University of Texas
  • Central Texas College
  • Keimyung University

Job Titles Held:

  • Comprehensive Stroke & Telestroke Program Manager
  • Critical Care Unit Nurse Manager
  • PRE/POST-ANESTHESIA CARE RN (Agency)
  • NEURO ICU CHARGE RN/ STAT RN

Degrees

  • DNP
  • MN
  • Bachelor of Science
  • Associate of Applied Science
  • Bachelor of Arts

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