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Compliance Agent 1 Resume Example

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COMPLIANCE AGENT 1
Professional Profile

Collection Specialist

More than 18 years in collection experience with almost a year at the Utah State Tax Commission. I have been given the responsibility to back up the Technical Research Department resulting in decrease wait time for tax payers. Recently given the opportunity to assist new employees to take calls and navigate GenTax, taking payments, negotiate payment plans and understanding tax forms and their purposes.

Sr. Credit Analyst

Analyst with extensive experience in Microsoft office, excel. Expert in judgmental lending with strong focus on making the best decisions for company growth. Consistently meeting company standards with a 94% accuracy.

Qualifications
  • Goal-oriented
  • Reliable
  • Excellent communication skills
  • Client-focused
  • Computer proficient
  • Microsoft Office
  • File/records maintenance
  • Financial records and processing
  • Risk management assessor
  • Training and development
Relevant Experience

    8 months of experience at the tax commission, reviewing tax returns both individual and business accounts. Reviewing account for errors in payments posting wrong, errors on returns and helping tax payers navigate the web to file returns and make payments. Backing up the technical research department, and more recently assisting our department in training the new employees.

Competitive Analysis

  • Performed competitive analysis to make recommendations for future company growth.

         Implemented several strategies that successfully increased sales and improved client retention rates.  

 

Experience
Horizon BankJuly 2017Compliance Agent 1
Saint Joseph , MI
Reviewed and provided comments on tax payers accounts and took necessary steps to cure any deficiencies. Ensured compliance with state laws and regulations. Consulted with various internal departments to resolve tax payers questions and issues with their accounts. Assisted new employees and backing up Technical Research Department.
AramscoAugust 2015 to June 2016CSR / Graphics / Collections
City , STATE
I was hired as a CSR, assisting both internal and external customers with there accounts, orders billing. I promoted to assisting customers with graphics on the private label products, in addition was given responsibility for the Amazon account, where I created and improved the process by streamlining the order and shipping of the products increasing our sales and customer loyalty. I assisted training new employees and my replacement when I was promoted to the accounting department.
Discover CardSeptember 1996 to February 2015Sr. Credit Analyst
City , STATE

Investigated red flags for fraud, embezzlement, money laundering, tax evasion, false accounting statements, organized crime, terrorist financing and insider trading.Complied with regulatory requirements including Bank Secrecy Act, Anti-Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.Maintained confidentiality of bank records and client information.

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How this resume score could be improved?

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Resume Strength
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Resume Overview

Job Titles Held:

  • Compliance Agent 1
  • CSR / Graphics / Collections
  • Sr. Credit Analyst

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