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Community Training Specialist Resume Example

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COMMUNITY TRAINING SPECIALIST
Accomplishments
  • 16 years as kitchen and bath designer, project manager.
  • Ability to deal with all project sizes, complexities.
  • Worked with stock to custom cabinetry, tile, plumbing products, glass, electrical products, etc.
  • using light construction methods (remove or add of electrical, plumbing, walls and windows).
  • Communicate proficiently with all individuals from entry-level staff and peers to senior level management and VIP clients.
  • Oversee and organize jobs from beginning to end including consultation of clients, measuring, designing, ordering, expedition and coordination of installation with contractors and partners to follow up ensuring client satisfaction.
  • Coordinate daily and long term operations, monitor job performance and making adjustments as necessary to ensure effective, efficient production and service while meeting goals, schedules and deadlines.
  • Core Professional Strengths Communication Organization Goal Orientation Customer Service Presentation Team Work Task Management Expediting.
Experience
Community Training Specialist01/2014 to CurrentPet Project Transitions, IncLas Vegas, NV
  • Non-profit agency working with physically and mentally handicapped adults.
  • Design and style projects for 47 clients to fabricate using Styrofoam, hand made paper, cardboard, paint, glue and recycled aluminum cans.
  • Projects would reflect current season and custom projects to be sold in Non-profit company store front.
  • Organize all project materials including torn paper, rolled rocks, paint, Styrofoam and specialty tools.
  • Oversee 5 clients for primary project group that responsible for more intricate detail of project assembly.
  • Write daily and quarterly reports to be submitted to the director.
  • Handle "behaviors" as needed and accordingly; assist clients in restroom as needed and with snacks/lunches.
  • Assist with arrival/departure of clients on Paratransit buses.
  • Volunteer time on weekends to care for foster cats (food, water, litter, sweep).
Flooring and Kitchen Design Associate 04/2012 to 10/2013Home DepotNorth Las Vegas, NV
  • Responsible for FIRST motto: Finding, Inquiring, Respecting, Solving and Thanking customers; Educating customers on types of tile and stone, laminate and wood flooring including usage and installation of; cut stock blinds; special ordered window treatments and flooring.
  • Knowledge of stock and special order cabinetry, appliances, and plumbing products.
  • Product selection, accurate ordering and coordination.
  • Problem resolution.
  • Follow up.
  • Meet and exceeded personal sales and metric goals set by corporate.
  • Taught "How to Update Your Kitchen" and "Bathroom Safety." Pack down stock product, department maintenance.
Design Consultant05/2011 to 10/2011Home K.O.Tampa, FL
  • Responsible for initial consultation, design, sale, expedition and follow thru for each project.
  • File maintenance, reception work.
  • Provided top-notch customer service, product knowledge; cleanliness of showroom.
  • Manager privileges for money handling and ordering.
  • Key holder.
  • Educated fellow associates and client with product knowledge and styling.
  • Provided Beauty Advisors up-dated sales skills involving greeting, adding add-ons, closing the sale techniques.
  • Responsible consultation, wash, cut, color, style, men's grooming, scheduling.
  • Knowledge of opening/closing procedures, money handling, respective paper work providing communications, sales goals, product pricing, receiving of product shipments, etc.
Project Manager01/2007 to 01/2009THE GREAT INDOORSLas Vegas, NV
  • Oversaw designers, material ordering/delivery and contractors for high end kitchen and bath remodeling installation projects.
  • Provided customer satisfaction, gross profit, project and contractor management, post-completions resolutions for high-end kitchen and bath projects.
  • Maintained project records.
  • Insured quality of workmanship from designer, installer by verifying final designs and installation.
  • Reviewed all product specifications, plans, scope of work, and change orders.
  • Responsible for all profitable jobs.
  • Assumed accountability and ownership of each project from time of sale, through completion and final warranty work.
  • Executed time management, multitasking and prioritization skills.
  • Required clear and concise written and verbal communication skills with client and fellow associates.
Education
Cosmetology2010Salon ProfessionalsInverness, FL
AA: Interior Design1995Madison Area Technical CollegeMadison, WIInterior Design
1989Appleton High School WestAppleton, WI
Skills
Assembly, AutoCad, closing, color, concise, consultation, client, clients, customer satisfaction, customer service, delivery, gross profit, director, materials, Microsoft Excel, money, Microsoft Outlook, window, Microsoft Word, multitasking, ons, page 2, paint, plumbing, pricing, Problem resolution, profit, quality, receiving, reception, Safety, sales skills, Sales, scheduling, time management, verbal communication skills, written
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Resume Overview

Companies Worked For:

  • Pet Project Transitions, Inc
  • Home Depot
  • Home K.O.
  • THE GREAT INDOORS

School Attended

  • Salon Professionals
  • Madison Area Technical College
  • Appleton High School West

Job Titles Held:

  • Community Training Specialist
  • Flooring and Kitchen Design Associate
  • Design Consultant
  • Project Manager

Degrees

  • Cosmetology 2010
    AA : Interior Design 1995
    1989

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