Community Services Liaison Resume Example LOS ANGELES COUNTY FIRE DEPARTMENT

COMMUNITY SERVICES LIAISON

Professional Summary

Liaison to chief officers and representative of Department with keen ability to identify and foster key relationships with executive level management, subject matter expert's and community stakeholders. Skilled collaborator with strong conflict resolution skills and a proven record of creative problem solving. Ability to thoroughly analyze information making thoughtful assessments and recommendations. Politically astute with a mastery of communication principles and practices using appropriate judgment while maintaining required confidentiality.

Skills

Affective liaison in highly political environments.

Experienced crisis communications practitioner.

Trained in conflict resolution and mediation.

Excellent writer and public speaker.

Well versed in emergency operations.

Understanding of public policy and legislation.

Work History

Community Services Liaison, 2006 to Current
LOS ANGELES COUNTY FIRE DEPARTMENT – Los Angeles, CA

Liaison to chief officers gathering sensitive information and providing intel in daily business operations and during emergency incidents. Responsible for disseminating appropriate information to stakeholders including political offices, board deputies, city managers, and residents.

Investigate and regularly provide recommendations for complaint resolution by collecting data, utilizing subject matter experts, and drawing conclusions. History of successful outcomes involving issues related to fire prevention, emergency incidents, equipment resources, response times and more. Skilled at forging relationships and identifying key influencers to help create successful outcomes.

Identified the need for evacuation branch coordination with Sheriff's Department during emergency incidents working closely to ensure accurate timely information. Partnered with LASD in numerous active shooter drills to coordinate new protocols for emergency response and unified messaging.

Cultivated relationship with Office of Emergency Management to identify goals and align messaging between OEM and Fire Department operations. Achieved support to assign OEM representative at command post. Currently working together on safety education program that will allow OEM and LACoFD to extend our reach to residents.

Responsible for initiating a team effort with Public Works and Sheriff's Department during numerous Foothill-Mud and Debris Flow incidents to establish processes for regular evacuation and re-entry orders. Participated in making joint presentations to alleviate community frustration.

Launched an interagency pre-planing meeting to establish relationships and agreements for emergency response coordination. Lead teams providing support for program implementation, leading to promote fire department services providing education via public presentations, news writing, press conferences, interviews, and community events.

Collaborated with Parks Director and staff, local Sheriff's station and Air Operations developing a plan to decrease deaths and injuries in Eaton Canyon. Participated in discussions to change legislation to achieve stated goal.

Analyze the extent of public understanding of services provided. Develop and administer programs and additional services to meet the identified needs. Regularly make presentations to communicate strategic goals, educate, inform, and address specific issues or concerns.

Operations and Facilities Coordinator, 2000 to 2006
SAUGUS UNION SCHOOL DISTRICT – Santa Clarita, CA

Assisted Business Superintendent and Facilities Director with site development, safety, site modernization, managed public information requests and inquiries related to school safety.

Marketing and Product Specialist, 1996 to 2000
Allegiance Healthcare Inc. – Chicago, IL
Built contractual and business partnerships to achieve business plan and increase sales. Collaborated with physicians and market advisory committee to research and develop new products.

Education

Master of Arts: Public Administration, 2006
California State University Northridge - Northridge, MA

Bachelor of Arts: Communications, Public Relations, 1992
California State University Fullerton - Fullerton, CA

Certifications

Strauss Institute for Dispute Resolution - Pepperdine University - 2014

Federal Incident Command Systems 100 - 400 - Los Angeles County Fire Department - 2007

Crisis Communications and the Media California - Specialized Training Institute - 2006

Commendations

Board of Supervisor's Los Angeles County - 5th District Supervisor, Michael D. Antonovich (2012) Recognition from Los Angeles County Supervisor, Michael D. Antonovich for contributions for community relations and contributions to the County.

Los Angeles County Fire Department -Fire Chief Daryl L. Osby (2011) Awarded the Medal of Valor for development of life saving community education program.

American Heart Association (2011) Recognition for significant contributions in efforts supporting CPR programs in Los Angeles County.

City Council, City of La Canada Flintridge (2009) Recognition from Mayor and City Council for collaboration, information, and community support during the "Station Fire".

Red Cross of Greater Los Angeles (2008) Recognition for Interagency support and collaboration during numerous emergency incidents.

SCV Press Club / NewsMaker of the Year (2006) Nominated “Most Cooperative with the Press”

Community Service

Singles Mother Outreach Board of Directors 2008 - 2013

Imagine LA Interfaith Outreach Youth Mentor 2008 - 2010

Los Angeles County Probation Department Girls Juvenile Camp Mentor 2002 - 2004

Resume Overview

Companies Worked For:

LOS ANGELES COUNTY FIRE DEPARTMENT
SAUGUS UNION SCHOOL DISTRICT
Allegiance Healthcare Inc.

School Attended

California State University Northridge
California State University Fullerton

Job Titles Held:

Community Services Liaison
Operations and Facilities Coordinator
Marketing and Product Specialist

Degrees

Master of Arts : Public Administration , 2006
Bachelor of Arts : Communications, Public Relations , 1992

Community Services Liaison Resume Example

Resume Score: 80%

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