Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Coordinated community service programs to meet clients needs. Knowledgeable about organizing referrals, offering direct support and orchestrating effective outreach. Skilled at cultivating strong partnerships to advance organizational objectives. Intelligent Social Services Director with budget monitoring and program oversight expertise. Enthusiastic professional with more than 12 plus years of working in community to provide information regarding available programs.
Practiced at enhancing community support with forward-thinking strategies and skilled leadership over teams and resources. Well-organized, industrious and dedicated to boosting support to meet expanding requirements.
Skills
Program development
Onsite facility tours
Interviewing skills
Customer service
Work History
02/2016 to CurrentCommunity Service CoordinatorCommunity Solutions, Inc. | Hartford, CT,
Educated families and community members about domestic violence, including its impact on children.
Conducted community workshops to promote different programs and educate public on available services.
Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
Worked with senior case managers to coordinate team development activities and trainings.
Referred families to shelters, legal resources and educational programs.
Spoke with community organizations to boost outreach and highlight programs successes.
Developed and deepened partnerships with related organizations to enhance success by eliminating duplication.
Organized individual referrals to obtain community service, including advocating for needs and resolving roadblocks.
Developed and created programs and monitored effectiveness against individual participant needs.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Coordinated schedules and assignments for volunteer staff, maximizing team efficiency and effectiveness.
Developed team communications and information for community meetings.
06/2011 to CurrentShelter AdvocateKings Community Action Organization | Hanford, CA,
Worked with clients to improve life choices and maximize benefits of programs.
Educated potential participants on available services and processes to engage in program.
Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
03/2011 to 02/2016ACT Team Mental Health Case ManagerCare Initiatives | Rock Rapids, IA,
Developed team communications and information for treatment team meetings.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Resolved medication problems, improved operations and provided exceptional client support.
Increased customer satisfaction by resolving medication issues.
Handled emergency calls 24 hours daily to address customer inquiries and concerns.
Work with residents to set goals, develop plans, make referrals and connect with community service providers
Maintain accurate, timely and detailed documentation on casework in accordance with professional ethics and corporate procedures
Act as a liaison between community-based social services and housing management staff for the benefit of individual residents
Act as an advocate for individual residents to assist with efforts to maintain affordable housing
Produce and annually update a directory of important community services for resident use
Monitor the delivery of services to residents to ensure they are appropriate, timely and satisfactory
Meets with service providers as needed and appropriate
Report all suspected abuse situations to the appropriate agency
Set up volunteer programs with service organizations and universities in the community
Help the residents build informal support networks with other residents, family and friends
Motivate individuals to actively participate in on-site activities and services
Work with the resident to develop service plans to help address their needs and/or interests identified through the assessments
Ensure that all residents have access to a Primary Care Provider
. Develop community partnerships to support the needs of the residents
Establish partnerships with other public and private agencies such as, but not limited to, social service agencies, religious organizations, educational systems, health systems and primary health providers
Develop and maintain services and programs with community providers.
Coordinate volunteer participation in the delivery of programs.
Identify and solicit contributions and support from the community.
Actively participate as a team member
Work collaboratively with the property staff
Participate in staff meetings and trainings
Meet regularly and work as a team member with property manager
Work with residents to set goals, develop plans, make referrals and connect with community service providers
Maintain accurate, timely and detailed documentation on casework in accordance with professional ethics and corporate procedures
Act as a liaison between community-based social services and housing management staff for the benefit of individual residents
Act as an advocate for individual residents to assist with efforts to maintain affordable housing
Produce and annually update a directory of important community services for resident use
Monitor the delivery of services to residents to ensure they are appropriate, timely and satisfactory
Meets with service providers as needed and appropriate
Actively participate as a team member
Work collaboratively with the property staff
Participate in staff meetings and trainings
Meet regularly and work as a team member with property manager
Participate in ongoing interactions with national staff
05/2006 to 03/2011Social Services CoordinatorCobb Douglas Community Service Board | City, STATE,
Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
Used evidence-based practices such as motivational interviewing to create individualized service plans for 50 plus clients.
Identified community resources to support clients, including housing and medical services using community resources.
Spoke with community organizations to boost outreach and highlight programs successes.
Education
Expected in 05/1976High School Diploma | Wando High School, Mt. Pleasant, SCGPA:
Expected in 04/2003 | ParaprofessionalCobb CSB, , GPA:
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