LiveCareer-Resume

community property manager resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Effective Community Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management. Proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Skills
  • Employee performance evaluations
  • Bilingual
  • Real page and Onesite experience
  • Recruiting and Interviewing
  • Staff Supervision
  • Employee scheduling
  • Staff Management
  • Word Programs; Microsoft word, excel and power point
  • Contract Management
  • Training
  • Application Process Proficiency
  • Tenant Issue Resolution
  • Marketing and Advertising
  • Google Spreadsheets
  • Issue Escalation
  • Leasing and Sales
Education
J. Frank Dobie High School Houston, TX , Expected in 06/2012 High School Diploma : - GPA :
Work History
Irt Living - Community Property Manager
Euless, TX, 06/2019 - 05/2022
  • Created resident referral program and events.
  • Assistant for three different properties within the company
  • Tax-credit knowledge
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Kept accurate records of all resident and tenant correspondence.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Detailed and promoted specifics of accommodations during tours of vacant condominiums for prospective clients.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Boosted occupancy 23% by leveraging market knowledge and successful promotional strategies.
  • Posted policies and rules in common areas for tenant review.
  • Used strong negotiating talents to obtain reasonable fees from contractors for makeready work.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
Pitney Bowes - Leasing Professional
Pocatello, ID, 01/2018 - 05/2019
  • Toured property with prospective tenants and provided information in regards to its key features.
  • Validated rental eligibility by using verification process.
  • Marketed property to local businesses through collateral, emails and phone calls for market surveys.
  • Invited prospects to fill out application upon completion of property tour.
  • Escalated major issues to property manager for immediate remediation.
  • Distributed and followed up on tenant renewal notices.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
Horizon House - Shift Lead Manager
Seattle, WA, 01/2017 - 02/2018
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Set overall vision and provided team leadership.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Completed after shift review reports to remind supervisors of completed work.
Jack In The Box - Shift Manager
City, STATE, 01/2015 - 01/2017
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Set overall vision and provided team leadership.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Trained back-up associates and led crew members in managing operations of storefront.
Accomplish-ments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 5 - 20 staff members.
  • Used real page management program to track work orders for the team and would follow up with resident to receive feed back and suggest to the resident to provide us with a google reviews.
  • Maintained occupancy rate at 100% for 8 months.
  • Increased occupancy rates from 79% to 99% in 4 months.

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Resume Overview

School Attended

  • J. Frank Dobie High School

Job Titles Held:

  • Community Property Manager
  • Leasing Professional
  • Shift Lead Manager
  • Shift Manager

Degrees

  • High School Diploma

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