Community Property Manager Resume Example Valiant Residential

COMMUNITY PROPERTY MANAGER

Summary

Skilled property management professional experienced overseeing operational aspects, tenant relations, office management and maintenance coordination. Successful balancing tenants rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.

Skills

Knowledge of leasing and market conditions
Fair housing mandates
Sales and marketing
Multi-family property management
Administrative support
Planning and coordination

Communications
Customer service
Team building
Relationship development
Supervision
Team management

Education and Training

Some College (No Degree)Glen Oaks Community CollegeCentreville,MI,Hotel And Motel Management

Experience

Valiant ResidentialCommunity Property Manager | Dallas, TX08/2018 to 07/2020

Collected monthly assessments, rental fees, deposits and collection payments.
Managed routine maintenance and emergency response services provided by contractors and vendors.
Regularly updated asset management staff regarding leasing and property status.
Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
Completed documents for outside agencies such as landlord references.
Directed collection of more than $100 in monthly income with consistently high payment rates.
Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
Monitored and documented all income, including delinquencies.
Conducted annual re-examination appointments and housekeeping inspections.
Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
Inspected properties regularly to identify deficiencies and schedule repairs.
Created staff schedules in response to community needs.
Increased occupancy from 89% to 98% .

Worthing CompaniesAssistant Property Manager | Dallas, TX06/2015 to 08/2018

Showed units to potential tenants and answered questions about life in community.
Conducted tours of vacancies with prospective tenants.
Maintained thorough, accurate and compliant records for internal and regulatory audits.
Handled all security deposit refunds.
Coordinated general maintenance and repairs to keep facilities operational and attractive.
Directed collection of more than $100 in monthly income with consistently high payment rates.
Directed collection of more than $100 in monthly income with consistently high payment rates.
Kept records of all correspondence with residents and tenants.
Addressed and resolved all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for tenants.
Settled tenant conflicts effectively using communication and TAA.
Created and implemented policies and procedures for effective property management.

Chandler ManagementAssistant Community Manager | Dallas, TX10/2007 to 06/2015

Collected residents' monthly rent payments, recorded transaction details and submitted bank deposits promptly to ensure availability of operating funds.
Streamlined workflow and reporting processes through creation and implementation of new document control and filing systems.
Drafted and composed correspondence to applicants and residents, including notifications determining residential eligibility.
Monitored lease and renewal rental rates with leadership recommendations for change implementation.
Improved NOI through rent growth and expense management.
Boosted tenant retention by addressing issues to achieve speedy resolution.

SubwayRestaurant Manager | Dallas, TX08/2001 to 08/2007

Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Created new safety procedures manual that met local regulations and was disseminated to all bartenders and wait staff.
Built revenue by delivering innovative catering services, leading region in catering sales.
Efficiently resolved problems or concerns to satisfaction of all involved parties.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Developed and maintained exceptional customer service standards.
Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
Assessed operational performance to measure compliance with regulatory, industry and brand standards.
Scheduled and directed staff in daily work assignments to maximize productivity.

Additional Information

Skilled in Corporate training, Yardi software, Onesite, ResMan, LRO, Microsoft word, Office outlook, Drop box and Bluemoon. Courses complete in Fair housing and Grace hill. Customer service training and other training pertaining to customer care.

I have volunteered at many children and woman shelters. I am strong in personal relations.

Resume Overview

Companies Worked For:

Valiant Residential
Worthing Companies
Chandler Management
Subway

School Attended

Glen Oaks Community College

Job Titles Held:

Community Property Manager
Assistant Property Manager
Assistant Community Manager
Restaurant Manager

Degrees

Some College (No Degree)

Community Property Manager Resume Example

Resume Score: 80%

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