Detail-oriented and enthusiastic professional with excellent communication, public speaking, organizational and customer service skills. Proven experience to handle multiple projects while attainting all deadlines and delivering results. Proficient in Microsoft Word, Excel, PowerPoint, Publisher, and Outlook.
03/2015 to Current
Community Development SpecialistMicrosoft Store Farmington
Design and drive in-store programming to increase traffic and return on investment initiatives for the Microsoft Store.
Facilitate and train employees to host workshops and presentations with clients to achieve business relationships.
Coach team members on presentation skills, content, and end goals.
Build rapport with local community groups (including schools, the Chamber of Commerce, local chapters of charitable organizations, small businesses, etc.).
Drive local partnerships and donations to spearhead involvement and visibility of the Microsoft Store.
Organize store participation in community events and volunteerism.
Partner with the corporate Marketing Team to develop assets that support local community engagement initiatives.
Prioritize, plan, execute, and fulfill all community engagement events.
Track participation, return on investment and overall efficacy of community outreach initiatives.
Engage, educate, and empower potential and existing customers alike with the same level of passion and commitment.
Awarded Most Valuable Player Award for August 2015.
Voted in as the CDS Captain for the Northeast Market on November 2015 until present.
Generated CDS/Store Manager call and bi-weekly calls for all CDSs in the Northeast market to increase collaboration and standards within the role.
Provide feedback and development to Corporate Marketing Team for upcoming programs being held in stores.
01/2013 to 03/2015
Provide end to end customer solutions through our current products and services.
Assist and understand consumer/business' current technology, and recommend Microsoft products to add or use with their existing technology.
Emphasize the Microsoft ecosystem as a whole.
Contributed with community events, personal trainings, and in-store events.
Function as a team to continually learn and teach to one another.
Execute sales strategies.
10/2012 to 01/2013
Home Theater Sales AssociateMHT certified, Best Buy West Hartford
Assist customers by providing recommendations, service offerings in order to deliver sales results.
Provide quality customer service and technical information to patrons to make an informed purchase.
Identify and discuss patron interest and customize product to support their needs.
Work as a team player and leader in support of the department.
Encourage and guide other team members on how to best achieve optimum sale results and meet department performance quota/goals.
Focus on achieving department monthly targets without compromising customer satisfaction and increased annual profits by providing high quality customer service.
Consistently praised by patrons on excellent quality customer service.
Troubleshoot and address issues to resolution.
Education and Training
Bachelor of Arts: PsychologyUniversity of ConnecticutPsychology
bi, Coach, content, clients, customer satisfaction, customer service, train employees, Focus, Market, Marketing, Microsoft products, presentations, presentation skills, programming, quality, rapport, sales, Store Manager, team player, Troubleshoot, workshops