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Community Association Assistant General Manager Resume Example

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COMMUNITY ASSOCIATION ASSISTANT GENERAL MANAGER
Summary

Diplomatic Community Association Manager actively seeking a General Manager role to apply 5 years of success in efficiently managing daily community operations. Aiming to bring value to the community team through strong mastery of resident support and community regulations expertise.

Accomplishments
  • Project Managed - Assisted in overseeing 40 year re-certification by working closely with approved engineers to ensure proper budget for engineering/architectural fees to be incurred during the 40-Year process.
  • Project Managed - Board approved $250,000 special assessment to implement 32 new security camera, butterfly tele-entry, valet office, lobby and elevator renovation.
  • Business Development - Oversee and project managed executive board approval of $19,000 tennis court resurfacing contract.
  • Business Development - Worked closely with General CAM & Association's attorney on the 588 process to ensure the developer adhere to structural damage and roof repair.
  • Project Managed - Assisted $750,000 board line of credit application approval for lobby, elevator renovation and new HVAC system.
  • General Mechanical Knowledge - 5 years experience in building mechanical systems such as Cooling Towers, HVAC, Domestic Water Pump, Fire Pump, and Chillers.
Skills
  • Project Manager
  • Business Development
  • Communications strategy
  • Team management
  • Vendor relationship development
  • Board of Directors advisement
  • Skilled in multitasking
  • Exceptional communication skills
  • Organizational Leadership
  • Oral and written communication
  • Self-starter
  • Excellent interpersonal skills
  • Community operations management
  • Board of directors advisement
  • Team building
  • Resident complaint resolution
  • Customer service
  • MS Office
Experience
Community Association Assistant General Manager06/2019 to CurrentPark Place Owners AssociationPembroke Pines, FL
  • Managed $2.5 million in annual operating expenses and $7 million in reserves for a combined $9.5 million.
  • Manage 1028 luxury units, 6 buildings, clubhouse, 6 tennis court and 4 pools located on a lavish 37 acre property sounded by a golf course.
  • Proactively identified and solved complex problems impacting operations management and business direction.
  • Oversee self-managed 55+ luxury condominium complex and led staff of 50 to engaged in the enhancement of the community.
  • Prepare and filed a 6 building proposed financial statements such as balance sheets, income statements and reserve funds before an 18 member executive board for approval.
  • Assist the General Manager in seeking bids for service or materials as directed and oversee contractor's work performance to ensure workers adhere to the association's rules and regulations.
  • Oversee daily operations and various departments such as Administrative, Accounting, Building Maintenance, Housekeeping, Grounds, and Security managers to ensure staff provides implacable service throughout the community
  • Act as liaison for all building presidents to ensure open line of communication between the buildings and management.
  • Proactively led team through hurricane preparation by securing all common areas, continuously update residents via mass communication and document property for insurance purposes.
  • Enhanced operational in-house PPICS system performance by developing an effective business development strategies, systems and procedures that staff can work effectively.
  • Inspected properties regularly to identify deficiencies and schedule repairs via Work Orders.
  • Developed step by step Fire/Flood Post Emergency Procedure with Chief Engineer and provided onsite staff training with a professional restoration company.
  • Provide day to day assisting homeowners with their needs, questions, and requests.
Community Association Manager06/2017 to 05/2019FirstService ResidentialMiami, FL
  • Budget $1.7 Million and managed 92 units at Brickell Mar Condominium
  • Budget $3.8 Million and managed 901 units at Rainberry Bay Association, a +55 community.
  • Budget $2.3 Million and managed 47 units at Star Lofts on the Bay Condominium
  • Maintained seamless daily operations for a residential community
  • Update Board on legal counsel matters that pertains to 558 claim resulting in the association's HVAC unit malfunction, roof repair and property structural damage
  • Prepared, project managed, and oversee approved $250,000 special assessment to enhance the community security infrastructure, lobby design and elevators
  • Renegotiated the association's trash removal contract that will allow an annual savings of $18,000 by restructuring the community trash pickup service
  • Managed an approved security enhancement project of $40,000 by replacing 16 outdated cameras to implement 36 new cameras throughout the community
  • Estimated and justified financial, staffing and equipment costs based on project needs and available resources
  • Assisted in preparation of bank $750,000 line of credit approval for future property renovation to increase property amenities
  • Coordinated and negotiated service agreements for trash removal, landscaping and other property services
  • Collaborated with board of directors to address financial matters and develop budgetary guidelines
  • Reviewed study findings and recommended options for project restructuring, funding alternatives and reducing costs
  • Demonstrated in-depth knowledge of association documents & community rules and regulations
  • Facilitated timely resolution to all neighborhood challenges and tenant complaints
  • Conducted quarterly and annual reviews of direct financial reports and update board on financial trends
Assistant Community Association Manager11/2015 to 06/2017FirstService ResidentialMiami Beach, FL
  • Assisted in $3.2 million budget and managed 202 units that contained 5 association, a master and 1 commercial unit.
  • Assisted in the financial budget of $3 million dollars for 5 association, master and commercial
  • Negotiate security company contract term that allowed an annual savings of $20,000 for the community
  • Communicated with BOD by preparing daily, weekly and monthly managerial report of continuous events surrounding the community
  • Supervised various critical tasks, including budget implementations, employee reviews, training, schedules and project
  • Maximized staff performance by encouraging, training and disciplining employees
  • Assign various work order to staff and periodically follow up on its status.
Education and Training
Associate of Science: Business Administration2007Miami Dade CollegeMiami, FL
Languages

Speak, Read, Write:

English, Spanish, Creole, French and actively learning Portuguese

Certifications
  • LCAM#43433 (Licensed Community Association Manager) conferred by Gold Coast Schools
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Resume Overview

Companies Worked For:

  • Park Place Owners Association
  • FirstService Residential

School Attended

  • Miami Dade College
  • Languages

Job Titles Held:

  • Community Association Assistant General Manager
  • Community Association Manager
  • Assistant Community Association Manager

Degrees

  • Associate of Science : Business Administration 2007

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