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community association assistant general manager resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Dedicated Community Association manager with experience in financial management ,strategic planning, contract development and negotiations, budget development and operational oversight of regulatory laws.

Accomplishments
  • Project Managed - Assisted in overseeing reoccurring community wide building reconstruction project due to waterproofing deficiencies by working closely with approved General Contractors to ensure that contractors were fulfilling contractual agreement, scope of work and releasing liability from Association.
  • Project Managed - Assisted in the preparation and approval of community SA to cover expenses for inflated property insurance policies renewals and property wide roof replacement project.
  • Project Managed -Oversee and managed a high volume of Landscaping projects to enhance curb appeal, increase property value and prolong the plant material life expectancy in over 350+ various locations.
  • Business Development- Worked closely with the Association's Attorney and BOD's to successfully pass the adoption of Electronic Voting and Electronic transmission for more efficient annual members meeting, candidate elections and governance improvements.
Skills
  • Project Manager
  • Business Development
  • Communications strategy
  • Vendor relationship development
  • Board of Directors advisement
  • Skilled in multitasking
  • Exceptional communication skills
  • Organizational Leadership
  • Oral and written communication
  • Self-starter
  • Excellent interpersonal skills
  • Community operations management
  • Team building and management
  • Resident complaint resolution
  • Customer service
  • MS Office
Experience
Community Association Assistant General Manager, 06/2022 - Current
Firstservice Residential Frisco, TX,
  • Worked side by side with General Manager in managing 1850+ Single family homes & 15 team members in a private Community Association with various amenities including an onsite USPS post office, community restaurant, hair salon, nail salon and gas station.
  • Prepare and indexed community receivables accurately and worked with Board of Directors and Committee chairs to ensure invoices were being classified per approved budget.
  • Worked closely with community vendors to ensure all vendor documents were update and in compliance.
  • Assist General Manager in seeking bids for service or materials as directed and oversee contractor's work performance to ensure workers adhere to association's rules and regulations.
  • Oversee daily operations and various departments such as Administrative, Building Maintenance, Housekeeping, to ensure staff provides implacable service throughout.
  • Oversee daily operation of gas station including, fuel purchase orders, price changes updates, weekly and monthly reporting and county compliance.
  • Enhanced operational administrative SOP performance by developing effective strategies,forms and reports that allowed staff to work effectively and efficiently.
  • Worked directly with Landscape committee and Associations landscape contractor to ensure that property wide landscape contract agreement and reoccurring enhancement projects were being addressed and followed.
  • Worked directly with Associations Elections committee to ensure timely process of annual meeting notices, electronic mailing management, and ballot counting supervision.
  • Act as liaison for community committees to ensure open line of communication between the committees, directors, vendors and management.
  • Worked closely with Chief engineer to ensure community projects, work orders, event schedules, and layouts were on time and accurate.
  • Inspected properties regularly to identify deficiencies and schedule repairs via Work Orders.
  • Provide day to day assisting homeowners with their needs, questions, and requests.
  • Proactively identified and solved complex problems impacting operations management and business direction.
  • Proactively led team through hurricane preparation updating manual, forms and securing all common areas.
Community Association Manager, 05/2019 - 06/2022
Td Garden Front Royal, VA,

• Role responsibility includes managing day-to-day operations of an 312-unit garden-style Condominium Association while abiding by FL statute Chapter 718 and Association's governing documents.

• Responsible for overseeing budget and development including short- and long-term goals to support overall profit, supporting schedules and unforeseen expenses.

• Preparation of membership mailouts

• Vendor communication, project management

• Management and oversight of Association staff

• Scheduling and hosting Board of Directors meetings.

• Weekly property inspections to ensure membership compliance, violation issuance

• Weekly and monthly reporting communication to the Board of Directors.

• Proposal negotiation, RFP preparation based on vendor communication.

• Supervision and approval o property expenses and general ledger coding to ensure proper and timely vendor payment and financial accuracy.

• Renewal of property wide permitting to ensure property compliance.

• Work closely with auditing professionals to provide supporting documentation for year-end financial auditing compliance and tax preparation.

Administrative Assistant, 08/2017 - 04/2019
KW Property Management & Consulting City, STATE,

• Fulfilling administrative roles duties and ensuring that rules and regulations were being followed for proper enforcement.

• working directly with owner, tenants, and other managers to provide trustworthy and transparent assistance.

• Monitoring operational and reserve accounts to maintain balanced financials.

• Coordinating and tracking important dates and meetings for the property manager.

• Record keeping, filling, mail collection and distribution.

• Word processing, data entry, maintaining and office supplies and other essentials as required.

• Provide and maintain Architectural approvals, maintenance request, sale / lease information.

• New owner and tenant addition to programs, new owner orientation and startup of gate entry access.

Portfolio Administrative Assistant , 06/2016 - 07/2017
P&M Property Management City, STATE,
  • Fulfilling an portfolio administrative role position and duties following individual property rules and regulations.
  • Working directly with various property managers and providing administrative assistance to 80+ Community Associations.
  • Preparation of mailing, violation issuance, Sale & lease application processing, Estoppel/Questionnaire preparation to Title companies and real estate agents.
  • New owner and tenant addition to programs, new owner orientation, startup of gate entry access.
  • Monitoring operational and reserve accounts to maintain balance general ledgers to avoid any budget overages and properties invoice processing.
  • Coordinating and tracking important dates and meetings for property manager.
  • Record keeping, filling, mail collection and distribution.
Education and Training
Associate of Science: Business Administration And Management, Expected in
-
FSW - Fort Myers, FL,
GPA:
Status -

Speak, Read, Write:

English, Spanish

Certifications
  • LCAM#51146 (Licensed Community Association Manager)
  • Notary Public of the State of Florida
  • Certified UTS operator
,

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Resume Overview

School Attended

  • FSW

Job Titles Held:

  • Community Association Assistant General Manager
  • Community Association Manager
  • Administrative Assistant
  • Portfolio Administrative Assistant

Degrees

  • Associate of Science

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