communications specialist supervisor resume example with 20+ years of experience
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- :
I am a dedicated Communications Specialist with 28 years of experience covering all police, EMS/FIRE communications. I am known for exceptional organization and prioritization skills to manage multiple, concurrent calls for service. I am an eloquent writer with track record of calls and reports.
I am self-motivated Communications Supervisor, well-versed in supporting all aspects of the Communication Center plus other departments as needed. I have in-depth knowledge of various computer programs such as CAD and TLETS/NCIC.
I am a hardworking and reliable communications specialist with strong capabilities to manage radio and phone systems while offering experience in training and documentation. I am highly organized, proactive and punctual with a team-oriented mentality.
My communication supervisor experience, accompanied by my command abilities of management and mentoring provides all under my control with a solid foundation of support for company success. I am experienced in the scheduling for 10 dispatchers with sick, vacation and holiday time resulting in minimal or no extra budget costs.
Fluent in Spanish, reading, writing and translating.
Team management Friendly, positive attitude Work ethic Team development Strategy development | Working collaboratively Leadership Critical thinking and Planning First Aid/CPR |
Texas Commission On Law Enforcement (TCOLE) Master Communication Specialist Certification
Texas Commission On Law Enforcement (TCOLE) Basic Instructor License
Communications Training Officer
First Line Supervisor Certification
Cardiopulmonary Resuscitation (CPR)
National Incident Management Systems (NIMS) 100, 200, 300, 400, 700, 800
Texas Terminal Agency coordinator (TAC)
,Created and implemented the first agency adopted field training program for the Lake Jackson Police Department Communications division.
Created the first Communications division Policies and Procedures program.
Implemented a program for monthly TLETS validations (validating reports through the State).
Helped implement computerized printed warrant labels to alleviate hand-written entries.
Trained a second Communications supervisor with running monthly reports, payroll, and yearly evaluations among other things.
Created employee procedures pertaining to evaluation reports for accountability and updates.
Implemented a binder with hard-copy emails for faster/easier access.
Leidos Holdings Inc. – Marion, IL,
- Manage 10 police dispatchers in the communication center, assist Admin Lieutenant with multiple projects as needed.
- Edit records and documentation for accuracy such as prisoner paperwork and warrants.
- Utilize multiple administrative, emergency and state mandated communication systems.
- Utilize multiple police, fire, and emergency medical radio channels.
- Provide a multi-jurisdictional service to surrounding cities/agencies.
- Assist other divisions within the department -Investigations, Records and Humane.
- Schedule adequate staffing needs to include sick time, vacation and holiday requests.
- Implement results-driven communications plans to promote successful outcomes.
- Mitigate risks and emergency response delays by efficiently monitoring public safety field units.
- Work successfully with diverse group of coworkers to accomplish goals and address issues related to our calls for service.
Mhc Equity Lifestyle Properties – Wickenburg, AZ,
- Answer multiple administrative and emergency 911 phones.
- Received and processed 9-1-1 emergency calls to dispatch emergency services.
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
- Validate vehicular registration, driving records and warrant information to support officers with traffic stops.
- Maintained contact with units on assignment to deliver further assistance and support when needed.
- Delivered informative details to law enforcement and other first responders in preparation for situations prior to arrival.
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
- Trained over 10 employees on accurate triaging and dispatching procedures while personally handling daily calls
Town Pump, Inc. – Milltown, MT,
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
H-E-B Grocery – City, STATE,
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Welcomed customers, offering assistance to help find store items.
- Processed customer payments quickly and returned exact change and receipts.
- Scanned items and checked pricing on cash register for accuracy.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
- Placed merchandise in bags or boxes and gave packages to customers.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Scanned items quickly to keep lines moving and reduce overall wait time.
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Resume Overview
School Attended
- Alvin Police Academy
- Van High School
- Brazosport College
Job Titles Held:
- Communications Specialist Supervisor
- Communications Specialist
- Desk Clerk
- Store Cashier
Degrees
- Peace Officer
- High School Diploma
- Some College (No Degree)
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