Communications Culture Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Results-focused communications professional with creative vision, and proven ability to tell your story and sell your brand to the world. Emmy award winning former television news journalist and tenured communications professional, who brings added value of never ending curiosity, problem solving ability, and a love of customer service. Resourceful and collaborative with business partners across functions and in operations. Exposure working with executive leadership on media projects and conferences.

Skills and Exposure
  • Communication
  • Organizational skills
  • Planning
  • Time management
  • Customer Service
  • Decision-making
  • Communications liaison, UPS Annual Sustainability Report
  • Communications support, Chief Sustainability Officer European Tour 2015
  • Sustainability Ambassador
  • Communications Co-Chair, African American Business Resource Group
  • Co-creator and Project Lead "Black Voices from Big Brown"
Communications & Culture Manager , 02/2021 to Current
Bmo Arnold, MO,
  • Hired to help build communications team within global Buildings & Systems Engineering
  • Manages a team of 7 including 2 Supervisors, 2 Specialists, 3 Administrative Assistants
  • Authors, edits and directs daily digital communications to share vital information with BaSE field teams on safety, environmental, and regulatory/compliance
  • Creator/Editor of bi-monthly BaSE Bulletin to communicate core messages of the function
  • Works with HR Culture & Change team to develop culture initiatives including the BaSE Culture Club, and procuring external speakers for quarterly culture events
  • Works closely with BaSE leadership, providing guidance and directing support teams on major initiatives, while managing client expectations
Business Relationship Manager, 02/2019 to 02/2021
UPS Communications Team City, STATE,
  • Liaison between Employee Communications and internal clients, including Corporate Transportation, the UPS Foundation, and the HR Diversity & Inclusion team, to deliver enterprise communications and targeted messaging, like the 2020 Appearance Guidelines Updates
  • Acted with minimal direction in self-directed capacities to resolve issues and implement strategies for clients
  • Developed and enhanced client relationships by leveraging project and process management expertise
  • Streamlined communication efforts for Corporate Transportation, by providing data analytics and finding more effective communication platforms for Hub and Feeder messaging
Interactive Design Supervisor , 09/2015 to 02/2019
UPS Employee Communications City, STATE,
  • Met with cross functional clients, and external stakeholders to establish ideas, goals, and project guidelines
  • Organized and contributed ideas during strategic, and conceptual brainstorming sessions
  • Submitted rough cuts and drafts to clients and management, to gain approval
  • Followed corporate brand guidelines to enable brand consistency across communications campaigns and marketing projects
  • Emmy, Telly, and IAB Award wins for projects in this role
Video Production Supervisor , 12/2007 to 09/2015
UPS Employee Communications City, STATE,
  • Pitched digital content ideas, developed concepts, and produced videos
  • Planned logistics of onsite and and offsite video productions involving Executive Leadership Team members
  • Vetted, hired, and supervised vendor teams
  • Developed and managed budgets for projects up to $200k
Education and Training
Bachelor of Arts: Journalism, Broadcast, Expected in
University of Mississippi - University, MS
Associate of Arts: Business Administration And Marketing Management, Expected in
Gwinnett Technical College - Lawrenceville, GA
Master of Arts: Transportation And Logistics Management, Expected in
American Public University System - Charles Town, WV
  • Co-Created and led the production of the DE&I project "Black Voices from Big Brown". The project has won 2 national Diversity awards for the UPS African American Business Resource Group (AABRG) in 2021, and a Top 5 U.S, ERG Sponsors Award for ELT member Juan Perez.
  • Created and served as project lead for 2018 Contract Carrier Equipment Management Initiative for UPS Corporate Transportation. Project netted over $1 million in green dollar savings and led to process changes, resulting in improved equipment management, customer retention and implementation of technology tracking tools.
Activities and Honors

Communications Co-Chair - African American Business Resource Group (AABRG)

3 Time Emmy Award Winner for excellence in storytelling, including story of UPS Jim Casey Award Winner

Websites, Portfolios, Profiles
  • Business Process Management, UPS- eBPMO (2018, 2019)
  • Project Management, UPS - PMG010 (2017)

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Resume Overview

School Attended
  • University of Mississippi
  • Gwinnett Technical College
  • American Public University System
Job Titles Held:
  • Communications & Culture Manager
  • Business Relationship Manager
  • Interactive Design Supervisor
  • Video Production Supervisor
  • Bachelor of Arts
  • Associate of Arts
  • Master of Arts

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