Systems support Specialist with 14 years' experience in electronic communications, communication security, help desk, and product development. Highly adept in systems analysis diagnostics, troubleshooting, and conflict resolution. Excellent organizational and problem-solving skills. Works well in team environments and displays strong work ethic.
Core Qualifications
Security Clearance Customer Service, Help Desk
PC & MS Office proficient Electronics preventive maintenance
Hardware testing and training Excellent communicator
Quality Assurance Analytical and diagnostic skills
Product and service expertise Telephone and CAT 5 installer
Maintains Radio equipment systems Cable maintenance and PC image and reimage
Skills
Networked applications
Managing tight deadlines
Working independently
Leadership
System administration
Windows XP
Windows 8
Experience
Communication Specialist, 12/2015 - 02/2017 Visa – Multiple Locations, CA,
Planning, coordination, execution and maintenance of all C4I (Command, Control, Communications, Computers, & Intelligence) requirements for the Company.
Processed and maintained 90 NIPR accounts to meet DOD information network security and Army Information Assurance policies.
Imaged and maintained computers ensuring connectivity.
Managed lifecycle of automation equipment, informed sections of progress during issue lifecycle and make follow-up calls.
Supervised security for $65,000 of highly sensitive equipment resulting in zero loss.
Signal Support Systems Supervisor, 04/2014 - 05/2015 Cnh Industrial – , ,
Served as the Senior Signal Support Systems/Retransmission Team Chief in an organization consisting of two of personnel.
Supervised and integrated the installation, operation and maintenance of signal support systems, to include C4I (Command, Control, Communications, Computers, & Intelligence), radio, wire, cable and battlefield and civilian automated systems.
Planned and provided training and support for an organizational local area network that services over 800 personnel.
Assisted in staff supervision of information network security and Army Information Assurance policies.
Responsible for the morale, welfare and professional development of two Soldiers and equipment worth in excess of $250,000.
Operations Supervisor, 12/2013 - 04/2014 U.S. Army – City, STATE,
Responsible for maintaining all communication and critical reporting to higher operation centers.
Ensures proper Communications Security (COMSEC) fills are maintained for tactical and automation communication equipment for an engineer team.
Assists with the planning, coordination, and execution of communications projects with outside contractors and agencies.
Supervised eight soldiers in an engineer team to operate tactical operation center.
Education and Training
: , Expected in - Barton Community College - Fort Riley, KS GPA: Some College Coursework completed 2.0 3.47 Credits Earned: 42.50 Semester hours
Activities and Honors
Skills
Army, automation, cable, engineer, local area network, network security, organizational, personnel, policies, progress, radio, reporting, staff supervision
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