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Knowledgeable with excellent communication and organizational abilities. Expertise in relationship building, financial analysis and marketing. Professional and ethical with skill in managing teams. Dedicated to providing reliable support and sound organization strategies for call coordination. Well-versed in telephone and two-way radio communication for relaying quick messages, work orders and field instructions. Skilled at recording and organizing incident reports and caller requests for easy reference. Attentive Commercial Director with strong business acumen and dynamic sales forecasting skills. Energetic professional offering executive presence coupled with outstanding methods for onboarding and coaching highly effective sales teams.
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- Motivated team to meet and exceed sales goals.
- Responded to customer feedback in professional and constructive way.
- Mentored junior sales staff to maximize revenues and employee satisfaction, boosting profit levels.
- Planned, coordinated and implemented commercial sales functions and processes.
- Collaborated with local companies to meet diverse customer needs for sales and services.
- Provided local market insight and identified trends.
- Analyzed sales data and developing strategies and action plans.
- Traveled to different companies to negotiate large sales and contracts.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Hired, supervised and coached employees on sales strategies to optimize performance.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
- Monitored flow of paperwork and directed information to appropriate departments.
- Assessed regulatory and operational risks for escalation to management.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Carried out day-day-day duties accurately and efficiently.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Familiar with load boards such as Central Dispatch & Truckstop
- Kept constant communication with drivers, dispatchers, & customers
- Negotiated better rates on loads
- Excellent computer skills and familiarity with software such as word, excel, quickbooks.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Followed up with existing customers to provide additional support and address any concerns.
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
- Provided sales and customer service assistance to walk-in traffic
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Increased overall revenue [Number]% from [Type] sales through effective salesmanship and great negotiation skills.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Responded to telephone and in-person requests for information.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Maximized customer retention by resolving issues quickly.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Walked through store areas daily to identify and proactively resolve issues negatively impacting operations.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Supervised and evaluated staff of 5 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Westwood Regional High School - Westwood NJ,
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Resume Overview
School Attended
- Westwood Regional High School
Job Titles Held:
- Commercial Sales Manager
- Co-Owner
- Sales Consultant
- Assistant Store Manager
Degrees
- High School Diploma
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