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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
SUMMARY

I Assist end-users with complex technical issues. Communicate complicated concepts in clear manner. Skilled in peer mentoring, accountability, organization skills, and training delivery. My Goal is to obtain a career with all the knowledge and skills previously learned in the United States Navy, and continuing to learn and develop more skills within the IT Industry.

SKILLS
  • Enlisted Warfare Specialist - Demonstrated the highest excellence and became an asset on a Navy vessel.
  • Casualty Team Leader - Le
    ad teams through casualties to extract downed personnel and to ensure their safety.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Software: MS Office (Word, Excel, Outlook, PowerPoint, Access); VMware applications; Salesforce; anti-virus programs
  • Secret Security Clearance, U.S. Government
  • Quick Learner, Able to work with minimal supervision, Deadline driven.
  • Outstanding Communication, Attention to detail, Problem Solving Skills, Able to work well with others in a group setting.
  • Browsers: Chrome; Safari; Firefox; MS Edge
  • Hardware: PCs, Laptops, Telephony Systems, Printers, Routers, Modems
  • Platforms: Windows, Unix, NetWare Servers, Citrix
  • Technical Troubleshooting / Problem Diagnosis / Phone & Online support.
  • Hardware Configurations / Client Server Models.
  • Software installs / User training Support/ Preventive Maintenance.
EXPERIENCE
COMMERCIAL RESIDENTIAL/ CABLING CONTRACTOR, 09/2019 - Current
Self Employed City, STATE,
  • As a safe contractor, I have developed a keen sense of being aware of my surroundings, maintain a safe work environment by following codes, standards, & regulations.
  • Installed various projects varying from laying floor to installing additional support beams in an attic.
  • Created and organized lists to appoint task, accomplish task's independently without supervision.
  • Researched and analyzed information into briefing papers, reports and project papers.
  • Communicated with customers daily to request information and ensure completion of paperwork.
  • Contributed to the design and implementation of overall corporate documentation standards, numbering conventions and templates.
  • Install, terminate, label, & test voice/data cables.
  • Install cable pathways (J-hooks, cable trays, & other overhead support.
IT Support Help Desk Tech , 07/2016 - 09/2019
Converged Communication Systems LLC City, STATE,
  • Operated as service point-of-contact for helpdesk, helping diagnose, troubleshoot, and resolve approximately ten tickets a day.
  • Familiar with basic MS office computer programs, printers, mobile phones and tablets.
  • Assisted in staging of systems for client roll out / Proficient in a range of computer systems.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Languages, tools and testing methodologies.
  • Provide daily technical support for e-mail, network, connectivity, and telecommunications, peripheral.
  • Troubleshooting, and upgrading of computer equipment and maintaining software updates.
  • Document all issues and generate reports detailing common problems and errors.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
Telecommunications Field Technician/ CCTV /Structured System Cabling Technician, 07/2016 - 09/2019
Converged Communication Systems LLC City, STATE,
  • Assisted with custom quotes based on the work necessary to complete the job, reviewed for accuracy to maximize company profit.
  • Responsible for the installation, termination, and troubleshooting of voice cabling and installed phone systems, and related equipment, analyzed and resolved problems with the voice communications network equipment.
  • Familiar with punch downs, toning, set up new employee phones & voice mail account, developed documentation for the telecommunications network.
  • Collaborated with the Lead Electrician installing conduits, outlets, and fiber optic cabling for VOIP, HDMI and broadband technologies in commercial buildings.
  • Strategically planned network installations according to customer orders technical specifications and manuals.
  • Commercial IP CCTV security system installation, setup, repair, and made recommendations regarding where cameras should be installed according to individual building's construction.
  • Installed CCTV systems in Commercial settings including parking lots inside stores and over registers as requested and needed.
Sonar Technician / Enlisted Warfare Specialist, 08/2013 - 06/2016
U.S. Navy City, STATE,
  • Demonstrated the highest excellence and became an asset on a Navy vessel by understanding and becoming knowledgeable about every aspect of a ship passing two boards and always striving for excellence.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Responsible for organizing paperwork directly related to Multi-million-dollar maintenance projects/parts, junior sailor evaluation reports.
  • Recommended evasive actions, course and speed changes, and silent running actions.
  • Figured range predictions for targets and real time propagation changes.
EDUCATON & TRAINING
High School Diploma: , Expected in 05/2013
-
Bishop Miege High School - ,
GPA:
Certificate in Web Development : , Expected in
-
University Of Missouri Kansas City - City, Kansas
GPA:
: , Expected in
-
Military Education - ,
GPA:
INTEREST

· Learning new things to broaden my knowledge within the IT industry.

· Health, Organization, Leadership, and Foreign Languages.

· Small Electronics & Computer Systems.

· Repairs on hardware to restore a system to its full capability.

REFRENCES

Certificates and references are available upon request

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Resume Overview

School Attended

  • Bishop Miege High School
  • University Of Missouri Kansas City
  • Military Education

Job Titles Held:

  • COMMERCIAL RESIDENTIAL/ CABLING CONTRACTOR
  • IT Support Help Desk Tech
  • Telecommunications Field Technician/ CCTV /Structured System Cabling Technician
  • Sonar Technician / Enlisted Warfare Specialist

Degrees

  • High School Diploma
  • Certificate in Web Development

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