Commercial Manager Resume Example
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COMMERCIAL MANAGER
Summary
Commercial Manager with over 15 years' experience in Automotive Industry.
Experience
Commercial ManagerOct 2015 to Current
Beacon Roofing Supply, Inc. － NC
Beacon Roofing Supply, Inc. － NC
- Surpassed all sales goals by 25% for Mid-Atlantic region.
- Promoted to Commercial Manager after only A couple of months.
- Met monthly sales goals for 8 months straight.
- Supervised teams of three to twenty-four staff members.
- Within three months moved from seventh to second in highest sales in the region for all employees.
- Interviewed clients via market research surveys to identify product issues and customer needs.
- Head Coached the Lindenhurst Bulldogs Pee Wee Football into finals in NY in the 2006-2010 seasons.
- Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
- Consistently met and exceeded department expectations for productivity and accuracy levels.
- Increased purchase totals by recommending additional items.
- Informed customers about sales and promotions in a friendly and engaging manner.
- Processed up to ninety customer orders per day.
- Tracked down sources of special products and services to meet customers' special needs.
- Participated in sales calls with team members to establish sales and customer retention goals.
- Monitored customer preferences to determine focus of sales efforts.
- Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
- Maintained friendly and professional customer interactions.
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
- Demonstrated that customers come first by serving them with a sense of urgency.
- Handle all Commercial Accounts calls and needs.
- Machine all brake rotors and drums for our commercial and retail customers.
Supervisor/CountermanSep 2010 to Mar 2012
Clean Harbors, Inc. － PA
Clean Harbors, Inc. － PA
- Handled end-processing of customer orders including hand loading trucks and removing shipping totes from conveyor system.
- Processed work orders and prioritized jobs.
- Unloaded incoming inventory and placed products onto shelves.
- Worked overtime, including evenings and weekends to maintain business.
- Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies.
- Picked, packed, received, and restocked products with forklift, lift truck and stock picker.
- Received and processed cash and credit payments for in-store purchases.
- Placed special merchandise orders for customers.
- Greeted store customers promptly and responded to questions with knowledgeable service.
- Established new customer accounts.
Supervisor/Counterman/DispatcherMar 2005 to Aug 2010
Clean Harbors, Inc. － Asheville , ND
Clean Harbors, Inc. － Asheville , ND
- Selected products for specific routes according to pick sheets.
- Unloaded, picked, staged and loaded products for shipping.
- Maintained composure and patience in face of difficult customer situations.
- Trained new employees and explained protocols clearly and efficiently.
- Lead a staff of six to twelve each day to accomplish our tasks.
- Completed sales and orders or in person accounts and walk-in customers.
- Researched through internet and catalogs for hard to find items to make sales for the company.
MechanicAug 2001 to Sep 2002
Center Island Auto Repair － Fairless Hills (Tullytown) , STATE
Center Island Auto Repair － Fairless Hills (Tullytown) , STATE
- Worked on a variety of vehicles, including SUV's, Light Trucks, Commercial Vans, and Passenger vehicles.
- Ordered accurate amounts of parts and supplies to maintain necessary inventory.
- Performed a variety of repairs and maintance needed to complete job orders.
MechanicApr 2000 to Jul 2001
Eddy's Auto Repair － Fargo , STATE
Eddy's Auto Repair － Fargo , STATE
- Communicated with customers regarding vehicle issues and potential repairs.
- Repaired and replaced belts, hoses and steering systems.
- Removed and replaced tires, shocks, struts and brakes.
- Repaired and replaced radiators and water pumps.
- Organized work records and filed reports.
- Performed tune-ups and routine maintenance according to vehicle service requirements.
Education and Training
GED, All Individual Degrees , Automotive1999Lindenhurst H.S. － City, StateAll Individual Degrees , Automotive
1998Automotive and Diesil Institute Jamaica － City, State
R.O.T.C. － City, State
Skills
business operations, cash
registers, catalogs, closing, credit, Client, clients, customer relations, customer satisfaction, customer service, dependable, faxes, focus, forklift, inventory, market research, money, Multi-tasking, pick, protocols, repairs, retail, sales, shipping, struts, surveys, Team player
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Resume Overview
School Attended
- Lindenhurst H.S.
- Automotive and Diesil Institute Jamaica
- R.O.T.C.
Job Titles Held:
- Commercial Manager
- Supervisor/Counterman
- Supervisor/Counterman/Dispatcher
- Mechanic
Degrees
- GED , All Individual Degrees , Automotive 1999
1998
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