Commercial Manager Resume Example Oreilly Auto Parts

COMMERCIAL MANAGER

Summary

Commercial Manager with over 15 years' experience in Automotive Industry.

Experience

Commercial ManagerOct 2015 to Current
Oreilly Auto Parts － MI

Surpassed all sales goals by 25% for Mid-Atlantic region.
Promoted to Commercial Manager after only A couple of months.
Met monthly sales goals for 8 months straight.
Supervised teams of three to twenty-four staff members.
Within three months moved from seventh to second in highest sales in the region for all employees.
Interviewed clients via market research surveys to identify product issues and customer needs.
Head Coached the Lindenhurst Bulldogs Pee Wee Football into finals in NY in the 2006-2010 seasons.
Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
Consistently met and exceeded department expectations for productivity and accuracy levels.
Increased purchase totals by recommending additional items.
Informed customers about sales and promotions in a friendly and engaging manner.
Processed up to ninety customer orders per day.
Tracked down sources of special products and services to meet customers' special needs.
Participated in sales calls with team members to establish sales and customer retention goals.
Monitored customer preferences to determine focus of sales efforts.
Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
Maintained friendly and professional customer interactions.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Demonstrated that customers come first by serving them with a sense of urgency.
Handle all Commercial Accounts calls and needs.
Machine all brake rotors and drums for our commercial and retail customers.

Supervisor/CountermanSep 2010 to Mar 2012
Alray Auto Parts － NY

Handled end-processing of customer orders including hand loading trucks and removing shipping totes from conveyor system.
Processed work orders and prioritized jobs.
Unloaded incoming inventory and placed products onto shelves.
Worked overtime, including evenings and weekends to maintain business.
Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies.
Picked, packed, received, and restocked products with forklift, lift truck and stock picker.
Received and processed cash and credit payments for in-store purchases.
Placed special merchandise orders for customers.
Greeted store customers promptly and responded to questions with knowledgeable service.
Established new customer accounts.

Supervisor/Counterman/DispatcherMar 2005 to Aug 2010
Swift Auto Parts － Lindenhurst, NY

Selected products for specific routes according to pick sheets.
Unloaded, picked, staged and loaded products for shipping.
Maintained composure and patience in face of difficult customer situations.
Trained new employees and explained protocols clearly and efficiently.
Lead a staff of six to twelve each day to accomplish our tasks.
Completed sales and orders or in person accounts and walk-in customers.
Researched through internet and catalogs for hard to find items to make sales for the company.

MechanicAug 2001 to Sep 2002
Center Island Auto Repair － Farmingdale, NY

Worked on a variety of vehicles, including SUV's, Light Trucks, Commercial Vans, and Passenger vehicles.
Ordered accurate amounts of parts and supplies to maintain necessary inventory.
Performed a variety of repairs and maintance needed to complete job orders.

MechanicApr 2000 to Jul 2001
Eddy's Auto Repair － Lindenhurst, NY

Communicated with customers regarding vehicle issues and potential repairs.
Repaired and replaced belts, hoses and steering systems.
Removed and replaced tires, shocks, struts and brakes.
Repaired and replaced radiators and water pumps.
Organized work records and filed reports.
Performed tune-ups and routine maintenance according to vehicle service requirements.

Education and Training

GED, All Individual Degrees , Automotive1999Lindenhurst H.S. － Lindenhurst, NYAll Individual Degrees , Automotive

1998Automotive and Diesil Institute Jamaica － Queens, NY

R.O.T.C. － Lindenhurst, NY

Skills

business operations, cash registers, catalogs, closing, credit, Client, clients, customer relations, customer satisfaction, customer service, dependable, faxes, focus, forklift, inventory, market research, money, Multi-tasking, pick, protocols, repairs, retail, sales, shipping, struts, surveys, Team player

Resume Overview

Companies Worked For:

Oreilly Auto Parts
Alray Auto Parts
Swift Auto Parts
Center Island Auto Repair
Eddy's Auto Repair

School Attended

Lindenhurst H.S.
Automotive and Diesil Institute Jamaica
R.O.T.C.

Job Titles Held:

Commercial Manager
Supervisor/Counterman
Supervisor/Counterman/Dispatcher
Mechanic

Degrees

GED , All Individual Degrees , Automotive 1999
1998

Commercial Manager Resume Example

Resume Score: 80%

Resume Overview

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