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commercial manager resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Commercial Manager with over 15 years' experience in Automotive Industry.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Accomplishments
Experience
10/2015 to Current
Commercial Manager Beacon Roofing Supply, Inc. , NC,
  • Surpassed all sales goals by 25% for Mid-Atlantic region.
  • Promoted to Commercial Manager after only A couple of months.
  • Met monthly sales goals for 8 months straight.
  • Supervised teams of three to twenty-four staff members.
  • Within three months moved from seventh to second in highest sales in the region for all employees.
  • Interviewed clients via market research surveys to identify product issues and customer needs.
  • Head Coached the Lindenhurst Bulldogs Pee Wee Football into finals in NY in the 2006-2010 seasons.
  • Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
  • Consistently met and exceeded department expectations for productivity and accuracy levels.
  • Increased purchase totals by recommending additional items.
  • Informed customers about sales and promotions in a friendly and engaging manner.
  • Processed up to ninety customer orders per day.
  • Tracked down sources of special products and services to meet customers' special needs.
  • Participated in sales calls with team members to establish sales and customer retention goals.
  • Monitored customer preferences to determine focus of sales efforts.
  • Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
  • Maintained friendly and professional customer interactions.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Handle all Commercial Accounts calls and needs.
  • Machine all brake rotors and drums for our commercial and retail customers.
09/2010 to 03/2012
Supervisor/Counterman Clean Harbors, Inc. , PA,
  • Handled end-processing of customer orders including hand loading trucks and removing shipping totes from conveyor system.
  • Processed work orders and prioritized jobs.
  • Unloaded incoming inventory and placed products onto shelves.
  • Worked overtime, including evenings and weekends to maintain business.
  • Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies.
  • Picked, packed, received, and restocked products with forklift, lift truck and stock picker.
  • Received and processed cash and credit payments for in-store purchases.
  • Placed special merchandise orders for customers.
  • Greeted store customers promptly and responded to questions with knowledgeable service.
  • Established new customer accounts.
03/2005 to 08/2010
Supervisor/Counterman/Dispatcher Clean Harbors, Inc. Fargo, ND,
  • Selected products for specific routes according to pick sheets.
  • Unloaded, picked, staged and loaded products for shipping.
  • Maintained composure and patience in face of difficult customer situations.
  • Trained new employees and explained protocols clearly and efficiently.
  • Lead a staff of six to twelve each day to accomplish our tasks.
  • Completed sales and orders or in person accounts and walk-in customers.
  • Researched through internet and catalogs for hard to find items to make sales for the company.
08/2001 to 09/2002
Mechanic Center Island Auto Repair City, STATE,
  • Worked on a variety of vehicles, including SUV's, Light Trucks, Commercial Vans, and Passenger vehicles.
  • Ordered accurate amounts of parts and supplies to maintain necessary inventory.
  • Performed a variety of repairs and maintance needed to complete job orders.
04/2000 to 07/2001
Mechanic Eddy's Auto Repair City, STATE,
  • Communicated with customers regarding vehicle issues and potential repairs.
  • Repaired and replaced belts, hoses and steering systems.
  • Removed and replaced tires, shocks, struts and brakes.
  • Repaired and replaced radiators and water pumps.
  • Organized work records and filed reports.
  • Performed tune-ups and routine maintenance according to vehicle service requirements.
Education and Training
Expected in 1999
GED: All Individual Degrees , Automotive
Lindenhurst H.S. - Lindenhurst, NY
GPA:
All Individual Degrees , Automotive
Expected in 1998
:
Automotive and Diesil Institute Jamaica - Queens, NY
GPA:
Expected in
:
R.O.T.C. - Lindenhurst, NY
GPA:
Skills
business operations, cash registers, catalogs, closing, credit, Client, clients, customer relations, customer satisfaction, customer service, dependable, faxes, focus, forklift, inventory, market research, money, Multi-tasking, pick, protocols, repairs, retail, sales, shipping, struts, surveys, Team player

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Resume Overview

School Attended

  • Lindenhurst H.S.
  • Automotive and Diesil Institute Jamaica
  • R.O.T.C.

Job Titles Held:

  • Commercial Manager
  • Supervisor/Counterman
  • Supervisor/Counterman/Dispatcher
  • Mechanic
  • Mechanic

Degrees

  • GED

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