Creative, energetic and enthusiastic manager motivated to succeed in any environment. Comprehensive knowledge of auto and commercial claims with a passion for launching new ventures and delivering organizational impact. Exceptional background in developing leadership, new hire training with onboarding, and diversity and inclusion curriculum.
Skills
Creative professional with proven track record of successful onboarding and training projects from the initial concept through completion.
Possesses high-energy, cross-functional background as resourceful fast-track leader.
Reputation amongst peers for finding the most efficient way to implement diversity and inclusion to boost the department’s morale.
Developed curriculum for Commercial Lines Supervisor Rotation Program and created a learning manual that has been utilized in several specialty zone business units.
Created and aligned the onboarding program for Commercial Lines File Owners and other specialty zone departments.
Developed Curriculum for the Speciality Zone LDS
Experience
Commercial Lines Claims Manager, 11/2016 to Current Progressive Insurance – City, STATE,
Realigned workflows with changing business demands by evaluating processes and employee strengths.
Established and enforced clear goals to keep all employees on same level and working collaboratively.
Developed and executed a new hire training and onboarding course to improve the quality and accuracy of claims handling.
Developed the CLSR (Commercial Lines Supervisor Rotation) Program and created a user manual for all future CLSR participants.
Designed curriculum and provided hands-on instruction to over sixty new hires.
Maintained high level of morale and team-work by managing the work environment team.
Worked with training to integrate customized content to enhance training courses.
Developed Immersion Class designed for tenured file owners that did not experience onboarding to streamline department procedures and improve quality and accuracy.
Lead employee performance reviews and discussed improvement strategies with each team member.
Responsible for coordinating hiring strategies by working with HR and field branches.
Analyzed and adjusted employee workloads.
Supervisor, Inbound Subrogation, 07/2015 to 11/2016 Progressive Insurance – City, STATE,
Spearheaded LADR (Leadership Accelerated Development Rotation Program).
Imparted trainings on leadership, self-development, and standardized learning procedures.
Maintained a working knowledge of the departments needs and immediate concerns to actively plan training and onboarding.
Established and directed the work environment team.
Designed curriculum and training materials for the Fixed PD team.
Trained newly hired employees for arbitration and inbound subrogation.
Completed monthly coaching and QA of QA.
Established the drop-pay method to improve efficiency/productive work habits.
Supervisor, Central Claims Unit, 03/2013 to 07/2015 Progressive Insurance – City, STATE,
Oversight of 8-10 virtual home-based agents and office file owners.
Reviewed and authorized claim settlement, coverage, and liability.
Reviewed claims handling to ensure claims standards were being met.
Responsible for monthly coaching and development.
Reviewed claims handling for quality and accuracy.
Utilized Intellirisk for risk factors associated with the claim.
Approved coverage position letters and liability denials.
Identified and tracked claim related trends, gathered data, and communicated to leadership.
Facilitated a high performance culture by aligning individual goals, differentiating performance through evaluation, recognition and managing performance improvement issues swiftly and appropriately.
Commercal Lines Claims Generalist Intermediate, 09/2011 to 03/2013 Progressive Insurance – City, STATE,
Handled a large volume of heavy equipment and truck claims/exposures.
Reduced loss ratios through fair and prompt processing of claims.
Conducted interviews, gathered detailed information and completed coverage investigations.
Analyzed first notices of loss for coverage investigations.
Drafted statement of loss to summarize damages, payments and underlying policy coverage.
Mentored and trained new hires.
Created and published the monthly commercial lines newsletter.
Confirmed coverage through accurate application of policy detail, drivers, vehicles, and applicable coverage.
Secured recorded statements from policyholders, alleged insured, agents, claimants, witnesses, attorneys, etc. to assist with liability and coverage decisions.
Education and Training
: Integrative Studies, Expected in Kent State University - Kent, OH GPA:
High School Diploma: , Expected in 06/1999 Firestone High School - Akron, OH, GPA:
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