Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Creative, energetic and enthusiastic manager motivated to succeed in any environment. Comprehensive knowledge of auto and commercial claims with a passion for launching new ventures and delivering organizational impact. Exceptional background in developing leadership, new hire training with onboarding, and diversity and inclusion curriculum.

  • Creative professional with proven track record of successful onboarding and training projects from the initial concept through completion.
  • Possesses high-energy, cross-functional background as resourceful fast-track leader.
  • Reputation amongst peers for finding the most efficient way to implement diversity and inclusion to boost the department’s morale.
  • Developed curriculum for Commercial Lines Supervisor Rotation Program and created a learning manual that has been utilized in several specialty zone business units.
  • Created and aligned the onboarding program for Commercial Lines File Owners and other specialty zone departments.
  • Developed Curriculum for the Speciality Zone LDS
Commercial Lines Claims Manager, 11/2016 to Current
Progressive InsuranceCity, STATE,
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Established and enforced clear goals to keep all employees on same level and working collaboratively.
  • Developed and executed a new hire training and onboarding course to improve the quality and accuracy of claims handling.
  • Developed the CLSR (Commercial Lines Supervisor Rotation) Program and created a user manual for all future CLSR participants.
  • Designed curriculum and provided hands-on instruction to over sixty new hires.
  • Maintained high level of morale and team-work by managing the work environment team.
  • Worked with training to integrate customized content to enhance training courses.
  • Developed Immersion Class designed for tenured file owners that did not experience onboarding to streamline department procedures and improve quality and accuracy.
  • Lead employee performance reviews and discussed improvement strategies with each team member.
  • Responsible for coordinating hiring strategies by working with HR and field branches.
  • Analyzed and adjusted employee workloads.
Supervisor, Inbound Subrogation, 07/2015 to 11/2016
Progressive InsuranceCity, STATE,
  • Spearheaded LADR (Leadership Accelerated Development Rotation Program).
  • Imparted trainings on leadership, self-development, and standardized learning procedures.
  • Maintained a working knowledge of the departments needs and immediate concerns to actively plan training and onboarding.
  • Established and directed the work environment team.
  • Designed curriculum and training materials for the Fixed PD team.
  • Trained newly hired employees for arbitration and inbound subrogation.
  • Completed monthly coaching and QA of QA.
  • Established the drop-pay method to improve efficiency/productive work habits.
Supervisor, Central Claims Unit, 03/2013 to 07/2015
Progressive InsuranceCity, STATE,
  • Oversight of 8-10 virtual home-based agents and office file owners.
  • Reviewed and authorized claim settlement, coverage, and liability.
  • Reviewed claims handling to ensure claims standards were being met.
  • Responsible for monthly coaching and development.
  • Reviewed claims handling for quality and accuracy.
  • Utilized Intellirisk for risk factors associated with the claim.
  • Approved coverage position letters and liability denials.
  • Identified and tracked claim related trends, gathered data, and communicated to leadership.
  • Facilitated a high performance culture by aligning individual goals, differentiating performance through evaluation, recognition and managing performance improvement issues swiftly and appropriately.
Commercal Lines Claims Generalist Intermediate, 09/2011 to 03/2013
Progressive InsuranceCity, STATE,
  • Handled a large volume of heavy equipment and truck claims/exposures.
  • Reduced loss ratios through fair and prompt processing of claims.
  • Conducted interviews, gathered detailed information and completed coverage investigations.
  • Analyzed first notices of loss for coverage investigations.
  • Drafted statement of loss to summarize damages, payments and underlying policy coverage.
  • Mentored and trained new hires.
  • Created and published the monthly commercial lines newsletter.
  • Confirmed coverage through accurate application of policy detail, drivers, vehicles, and applicable coverage.
  • Secured recorded statements from policyholders, alleged insured, agents, claimants, witnesses, attorneys, etc. to assist with liability and coverage decisions.
Education and Training
: Integrative Studies, Expected in
Kent State University - Kent, OH
High School Diploma: , Expected in 06/1999
Firestone High School - Akron, OH,
Activities and Honors
  • Diversity and Inclusion Council Member
  • Work Environment Manager
  • Supervisor Forum Participant

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School Attended

  • Kent State University
  • Firestone High School

Job Titles Held:

  • Commercial Lines Claims Manager
  • Supervisor, Inbound Subrogation
  • Supervisor, Central Claims Unit
  • Commercal Lines Claims Generalist Intermediate


  • Some College (No Degree)
  • High School Diploma

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